SureStay by Best Western Groves

Hotels
•
Best Western
8.2 (18 reviews)
5001 East Parkway St, Groves, Texas, 77619 , Groves , US
1-409-9622200

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Facilities

Elevator
Free breakfast
Smoke-free property
Wheelchair accessible parking
24-hour business center
Free self parking
Free continental breakfast
Wheelchair-accessible van parking
Well-lit path to entrance
Accessible shuttle
See all facilities

Review Highlights

Pros:
Clean rooms reported by multiple guests
Attentive, professional and friendly staff
Convenient location near shops and restaurants
Comfortable for quick overnight stays
Cons:
Room maintenance issues (mattress dip, broken shelf/desk, door gaps)
AC problems (humid or not functioning well) and poor Wi‑Fi
Breakfast minimal, often cold or poorly restocked
Small parking lot and noisy hallways

Categories

Cleanliness
6.5
Mixed reports: several guests reported wet or un-mopped floors, a musky/urine smell in bathrooms and general room odor, while other guests explicitly called the property 'very clean.'
Service
10
Consistently positive: multiple mentions of quick, attentive and professional/front-desk staff; staff described as friendly and helpful on arrival.
Location
10
Convenient location noted (close to stores and restaurants); main downside is a very small parking lot which caused inconvenience on arrival.
Room Quality
6
Several substantial issues reported: very hard beds or large dips in the mattress, cheap appliances, broken furniture (desk, shelf), door gaps, small/limited TV and AC problems (humid/noisy).
Amenities
7
Inconsistent amenities: sparse, poorly handled breakfast service and cold coffee; weak Wi‑Fi signal reported by guests; some rooms were noted as well stocked, but overall inconsistent.
Value for Money
10
Several guests called it a good option for the price and noted satisfactory facilities for cost; despite maintenance/food issues, perceived value was reported positively by multiple reviewers.
Food and Beverage
6.5
Negative comments: breakfast was minimal across stays, items frequently ran out and coffee was often cold to lukewarm; breakfast handling described as careless.
Overall Experience
9.6
Mixed but generally favorable for quick stays: many short positive comments (comfortable, clean in some reports, friendly staff) balanced against notable maintenance and breakfast shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:40

Property Description

Convenient Amenities: Enjoy complimentary wireless internet access and a vending machine at your disposal.

Complimentary Breakfast: Start your day right with a free continental breakfast served daily.

Featured Amenities: Benefit from a 24-hour business center, front desk, and laundry facilities.

Book your stay at SureStay by Best Western Groves and explore the nearby attractions stress-free!

Important information:


A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

8.2
Based on 18 reviews
Cleanliness: 6.5
Service: 10
Location: 10
Room Quality: 6
Amenities: 7
Value for Money: 10
Food and Beverage: 6.5
Overall Experience: 9.6
A
Allan
8
Pros:

Bed was incredibly hard

2025-10-11 • via Nuitee
R
Ruben
10
Pros:

Muy limpio calmado seguro

2025-10-08 • via Nuitee
N
Nicole
4
Pros:

Floors were wet in my room and stayed that way cause of AC and maybe humidity. Bathroom smelt like urine. Breakfast was minimal and noticed no silverware or plates/bowls. Wi-Fi signal shotty. Heard noise from hallway since door had a gap at bottom. Pictures looked nice but definitely did not feel comfortable.

2025-08-21 • via Nuitee
S
Sarah
10
Pros:

Like its proximity to stores and restaurant will come again

2025-07-10 • via Nuitee
C
césar
8
Pros:

Ok

2025-07-02 • via Nuitee
A
Ashley • partner
10
Pros:

It was comfortable

2025-06-08 • via Nuitee
A
Alfonso
8
Pros:

Pretty comfortable place to stay parking lot was small

2025-06-06 • via Nuitee
N
NUBIA
10
Pros:

Although our room wasn't ready at check in the staff was attentive and the room was very clean.

2025-06-05 • via Nuitee
D
Dana
6
Pros:

Check in was quick and easy. Staff very professional. Cleanliness of the hotel over all was very good. The room was nice except for a few flaws. The shelf over the desk was falling off the wall. The bathroom door would not shut. The air conditioner probably needed to be cleaned. There was a Musky smell in the air. The worst part of the room was the mattress. My husband had to sleep caddy corner in the bed because of the humongous dip, almost like a hole in the mattress.

2025-05-27 • via Nuitee
M
Miguel • family_with_children
10
Pros:

Muy buena opción, precio y facilities.

2025-05-05 • via Nuitee
A
Amr
2
Pros:

Room's appliances are very cheap, and no siute case holders, I had to rest my suite case on a towel on the wooden floor. Room's AC blowing humid air only. Very careless in handling breakfast, there was almost nothing to eat in breakfast during my entire stay (4 nights), even the coffee was cold to warm. I don't recommend this hotel and i don't think i would like to stay in this hotel again

2025-05-03 • via Nuitee
N
Nicholas
2
Pros:

There is nothing to like. AC doesn't fully function. Very small TV for basically no TV service. Floor in room hasn't been mopped in years. Desk broken. Door have no seal on bottom so basically your room is bright from the hall light. You can hear every room's steel door SLAM shut, even from floor above. Terrible. Arrived to 5 police cara in parking lot.

2025-05-03 • via Nuitee
T
Tajrick
10
Pros:

Alright

2025-04-28 • via Nuitee
D
David
10
Pros:

Everything was cool except the parking

2025-04-25 • via Nuitee
T
Thi Phuong Thi
10
Pros:

Great

2025-04-07 • via Nuitee
T
Thi Phuong Thi
10
Pros:

Great

2025-04-07 • via Nuitee
B
Brandy
10
Very clean. Parking lot very small
Pros:

Everything was very clean. The room was well stocked with anything that may be needed during stay. Front desk staff was super friendly. Bed was comfortable. The only thing that was inconvenient was the parking lot is super small. I wasn’t sure if I would be able to find a parking spot when I pulled in but after driving around I finally did. If you make the parking bigger then this place would definitely be 5 stars all the way

2025-03-20 • via Nuitee
R
Richard • family
10
Pros:

Nice clean place for a quick overnight stay.

2025-03-04 • via Nuitee