Ridge Royal Hotel

Very enjoyable stay

Staff need training. Very unresponsive and confused

Oh yes! I had a great time when I visited — the food was delicious, and the staff were incredibly helpful and kind. The rooms were spotless, the staff warm, and the entire atmosphere relaxing.

I'm happy I discovered this property in Cape Coast. It is by far the best hotel in the arena. We stayed at a very nearby property last year and wish I had known about this hotel. I will be back in two months,

Best part of hotel is the pool although limited number of lounge chairs. Lunch and dinner service is extremely slow, which makes no sense since almost everyone takes the buffet (maybe they all know not to order a la carte). Rooms are OK. Hotel use to have a shuttle for those who want to go to the beach but now you need to take a taxi.

All is well and good.

Initially, Checkin seemed fine, but upon entering our room, we faced multiple problems: the air conditioner didn't cool the room, the refrigerator and television were malfunctioning, and internet connection was unstable throughout our stay. Contacting the front desk for assistance resulted in two staff members arriving. However, their presence felt unnecessary as one merely pressed buttons on the air conditioner remote, while the other exchanged a fridge with another that didn't work. After a technician could not solve the television problem, he stated he needed to inspect the server room and return later. Upon his return with another individual, my partner was lying on the bed. This staff member appeared distracted by my partner under the covers, spending an excessive amount of time looking at her rather than focusing on the task at hand. As a result, we found the experience unprofessional and uncomfortable, leaving us unwilling to recommend or return to this establishment. The unnecessary presence of multiple individuals and prolonged distractions raised questions about the service provided and left us with an overall negative impression.

The staff seemed nice. The food that was available was subpar. The bed was comfortable and there was plenty of space inside the room. What I did not understand is that there were two of us in the room but only one slipper, bathrobe, and one wash cloth, smart of me for bringing my own cloth. And for the days we were there I had to ask for them after the cleaning of the room was done. No iron and iron board available, keep that in mind. Checkout should have been a breeze this morning, all fees were paid for, staring at the screen for a while then pulling out the POS device was questionable.

Very sparse amenities (single use) that were not replenished. Buffet breakfast was good with a decent variety with both Ghanian food and regular breakfast stuff like omelets, cereal, fruits, etc. Bed was comfortable. No iron in room but ironing service was available for a very decent price, very cheap. Room was large and spacious with a nice view of the pool. Overall I had a comfortable stay.

1 - STAR HOTEL - Traveled (single occupancy) with a Tour Group. Stayed awake all night in this hotel's room after arriving late evening: 1) Walked into a dim lit, COLD room, unable to set A/C controls; 2) There was already a housekeeping room key cd in the wall's power box upon entrance; 3) A Welcome Ltr on the bed re Pool Closure Alert; 4)deadbolt door lock did not go into the door frame...went to front dest & was told not to worry b/c I was safe in the hotel; 5) Returned to the room, my door key cd was deactivated...went bk to fron desk, bellman's Master Cd did not open...he had to get maintenance to use their master key; 6) Bathroom Lt dim (1 of 2 bulbs wk'g @ the mirror); 7) Massive mirror black stain 1/2 size of mirror; 8) LARGE UNDERWEAR HANGING ON THE BK OF THE DOOR; 9) Sheet on bed not corner tucked b/c wrong size & just laying on top mattress under the spread, mattress was a dingy used-yellowish... 10) Front Lobby bamboo room-divider hold'g a poster up w/ a safety pin; TOOK PICS & Showed Them to Front Desk, & Management; 11) Gen Mgr had my Trip's Tour Guide to compensate me with $20 of Ghana's Currency!!!

Over-all satisfaction. Great services and friendly staff.

Staff was extremely nice but the hotel needs to upgraded, particularly the rooms.

Loved the spacious room & hot shower. Great A/C. Loud music late at night and early in the morning coming from out in the courtyard. Food was delicious at the restaurant, but took a very long time to be served off of the menu. Stick to the buffet! All staff were helpful and friendly.

Pros: Pool was great; hotel was clean; was booked as part of a tour and there were other American’s there; nice bar area; nice small patios for each room that face the courtyard and pool

Cons: hotel was old and dated in some places (such as dark lighting, small bathrooms); the Buffet was just okay; service in the restaurant was VERY slow

I would stay here again if need be, but it would not be my first choice.

Beautiful chalet-like hotel. Nice restaurant with buffet, and bar. Clean, spacious rooms. Great views.

Nice hotel close to the Slave castle and attractions.

Nice small hotel near all of the attractions of Cape Coast. The staff was very nice. I truly enjoyed the bartender he was very friendly.

The power went off a couple of time however the backup generated kicked right in. I would stay again if I ever go back to Ghana.

I was traveling with a friend and requested 2 twin beds, their standard double room. However when we arrived they had gave us a room with 1 king size bed and the room was moldy. We were told that they could move us to another room but we have to settle for one bed. They suggested that we should go to dinner and they would move us while we dined.. That did not happen, we were forced to to wait for the new room, and this new room did not have a working AC. At 12:30 AM the next morning, we were placed in a room with working AC and one bed. My main issue was not the mishaps but the nonchalance of the staff. No phone call to apologize or an attempt to compensate in any manner.

The hotel is nice and the rooms ate comfortable. I've stayed there a few times.

Ridge Royal Hotel, Cape Coast in Ghana is wonderful and beautiful hotel edifice to behold, the environment, location, architecture, landscape, welcoming reception, the set-outs of the main entrance, the hospitality of the staff, the food (Pizza and rice dishes specifically), the scent and decorations. I enjoyed my stay and will always recommend when ever to you go to Cape Coast