Kimpton Overland Hotel - Atlanta Airport by IHG

My bed in room #408 June 27th 2026.
This is extremely unacceptable.

Beautiful quiet room overlooking Porsche Experience track. Comfortable bed, Nice TV, Nespesso coffee , Fridge and Microwave. Great location. Above average for airport hotel. Restaurant had great food.

We’ve stayed at IHG hotels dozens of times and we’ve never had a bad experience until our recent stay at Kimpton Overland Hotel Atlanta Airport.

We chose this hotel for a couple reasons. First, its close location to the international terminal at the Atlanta airport and its ADVERTISED park and go option with 24/7 shuttle service. Therefore, we chose and paid for the “park and go” package so that we could stay one night and then get shuttled to the airport the next morning, with intent to return the same way three days later to pick up our car.

Upon arrival, we were told “oh yeah the shuttle is really easy and fast, just come down in the morning and we will have the shuttle ready for you in 15 minutes.” GREAT, right?? Wrong. We arrived downstairs in the morning only to be told the shuttle was not running and to “get an Uber.” We did that and made it to the airport. We decided to worry about the extra expense upon returning to the hotel.

Well, upon returning three days later, we called the hotel for our shuttle pick-up (as we were told to do) and AGAIN we’re told “the shuttle is not running- figure out a ride back to the hotel.” This was yet another added, unexpected expense as well as an hour wait for an Uber late at night.

I thought surely hotel management would help me resolve this problem since they advertise shuttle service and due to the fact that we paid for the park and go package. Unfortunately, I was very wrong. I took my concerns all the way up to the general manager who told me- “we aren’t compensating for the shuttle- it’s free to our guests.” Clearly they do not care about customer service- this could have been resolved very easily by offering us a very small goodwill compensation to at least cover our added expenses that were a direct result of them not fulfilling what they advertise on their site.

Second, although the least of my concerns from this stay, my husband and I greatly looked forward to relaxing at the rooftop bar which is advertised as one of the best amenities at the hotel. Unfortunately, upon arrival, we walked up to the rooftop only to find there was a club-style private mixer party occupying the space. We were unable to use it at all. We were not the only guests voicing disappointment over this that evening.

For a hotel that cost us nearly $300 for the night (not including our added Uber expenses), we are extremely disappointed. Again, there is a complete lack of customer service as this could have been handled quickly and efficiently with an apology for the inconvenience/ added fees and some sort of small compensation. Instead, no apology was offered from management at the hotel, nor any sort of compensation for the Uber costs.

I will absolutely not stay at this hotel again. Your stay may end up being great here, but I would absolutely not risk having to deal with this management team should your stay not meet your expectations.

N/A

Terri at the front desk is such a darling. She is always smiling and welcoming you with a big. How are you doing.
Never been disappointed with the service, the rooms location, the quietness and the food.
This is my favorite place to stay whenever I’m in Atlanta

Everything is well.explained above!

Great reception and welcome from Terri and the front desk crew, job well done 👍

pulizia e confort

I had a incredibly disappointing stay at the Kimpton Overland Hotel. Upon check-in, a staff member made highly inappropriate, colorist remarks regarding skin tone and privilege. It was completely unprofessional and made me feel deeply uncomfortable right from the start.

To make matters worse, the hotel felt completely misrepresented. The rooftop services were entirely shut down, making their advertisements pointless. There was no room service available, which made me seriously question the overall cleanliness and maintenance of the room. I highly suggest double-checking your sheets if you stay here. When I immediately tried to check out and leave due to these conditions, I was denied a refund and forced to stay. Save your money and stay somewhere that respects its guests and provides the services they advertise

The property location was good and the food and service at the restaurant excellent.

Run away. Far from this nightmare.
After a delayed flight my manager and I come in to the hotel we had 2 rooms. It's 2 am
When we come in the lady at the front desk starts asking us questions. It's obvious at this point that something is wrong.
"what's going on?", "you already checked in earlier. Same name, same reservation number".
Calls the manager. 30 more minutes go by.
It's now almost 3 am.
"Sorry, but it looks like we have your reservation to someone else with your same name, same reservation, same ID". But here, we can get you 1 room.
"Ok. " We say. What else are we going to do at this time.
They give us the keys....and the room we got. One king bed.
We come back down.
"What is this?".
"Your reservation was for a single bed. Sorry"...
"We had 2 double rooms. You are giving us one room with a single king bed. The bathrooms don't even have doors in this hotel."
" sorry, that what our system says"
" We have the confirmation. It clearly shows the rooms were double"
" It's not what my system says"
" Here is the confirmation"
" Yes. But that's not what my system says"
"Are you kidding? Just give me another room, we'll pay for it"
"Sorry, we are booked. We have a room but the AC is leaking. We can't give you that"
"What's the solution?"
"Sorry."
"Roll up beds?
" We don't have any"
" A room with a sofa?
"Nope. Sorry "

I have to sleep in the same bed with my boss. Then since there is no door in the bathroom, at 7:30am I go to the lobby bathroom. Dirty, floors full of piss. Disgusting. Mind this is 7:30 am. It's when everything has to be clean from the night before. Not here.

Go back to the room. Let's make some coffee. Nespresso capsules. Crappy coffee, but hey, at least they are trying. Where the hell is the coffee machine? No coffee machine.
Go back to the lobby. " Sorry we don't have any coffee machines in the rooms."
" Then why is there coffee pods"
" Oh yeah, we are switching them out. So no machines right now".

Additionally, no hand soap, old smelly carpets...

The manager did not even offer a credit, or anything.

Total nightmare of a hotel.

I will never ever stay in a Kimpton ever again. And I will make sure none of my family members or friends stay in this ridiculous hotel.

There are so many options around here and all of them are less expensive.

Don’t stay here if you are going to the Porsche Experience. This was supposed to be an event, not a nightmare.

They fail in every aspect of hospitality. The staff, Tamara, is surly, unresponsive and has no business being in the hospitality business. Her, “I can stare you down team manager” should join her in the fast food industry.

The promised “track view” room had a solid view of a wall and air conditioning equipment.

The shuttle service wait was 50 minutes. Calls to the hotel were met with lies and borderline insults. The driver said she had to pick up airline crews and bypass regular guest pickups. So much for service.

The track view deck, a major draw for this hotel was closed for a private wedding. Some Porsche programs are only run on weekends. If Porsche matters to Kimpton, why close that attraction during program hours.

The bottom line is don’t believe the hype. This is a poorly run second class hotel with lousy employees that lie. Don’t waste your money.

Front desk representative Terri made our experience very welcome. She is very informative and helpful.