Izla Hotel by Fiesta Americana Isla Mujeres

Hotels
9.4 (870 reviews)
Sac Bajo, Fraccionamiento Lagunamar , Isla Mujeres , mx

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful beach
Cons:
Noise from pool area
Cleanliness issues

Categories

Cleanliness
9.14
Some reviews noted cleanliness issues, such as strong smells in rooms and need for better cleaning.
Service
9.99
Overall positive sentiment regarding staff friendliness and attentiveness, though some service issues were reported.
Location
9.65
Location is appreciated by several guests, though some mentioned it being somewhat far from the center.
Room Quality
9.1
Rooms described as clean but some amenities, like refrigerators, were lacking.
Amenities
9.13
Amenities generally liked, but some guests commented on noise levels and requests for improvements.
Value for Money
9.59
Guests felt it was a reasonable value, although some amenities were lacking.
Food and Beverage
8.64
Food quality received mixed reviews with some recommending external dining options.
Overall Experience
9.99
Despite some issues, many guests had a positive overall experience and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:39

Property Description

Luxurious Beachfront Oasis

Exquisite Dining Experience
Indulge in a culinary journey at our on-site restaurant offering a delightful fusion of Caribbean, Mexican, and international cuisine. For those with dietary preferences, we also provide vegetarian, vegan, and gluten-free options.

Refreshing Outdoor Pool
Unwind and soak up the sun by taking a dip in our inviting outdoor pool, perfect for relaxation and leisure.

Seaside Serenity
Enjoy breathtaking sea views from select units featuring a private terrace. Immerse yourself in comfort with air-conditioned rooms equipped with modern amenities for a memorable stay.

Book your stay at Izla Beach Front Hotel for an unforgettable seaside retreat.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$20 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 870 reviews
Cleanliness: 9.14
Service: 9.99
Location: 9.65
Room Quality: 9.1
Amenities: 9.13
Value for Money: 9.59
Food and Beverage: 8.64
Overall Experience: 9.99
M
Marion • family_with_children • fr
10
Pros:

Parfait.

2026-04-24 • via Nuitee
P
Polatkan • couple • nl
10
Heerlijk rustig en heel mooi!
Pros:

Een heerlijk rustig hotel met een prachtig strandje. We hebben ook een gratis yoga les op het strand gehad en dat was ook super! Het personeel was ook enorm vriendelijk en behulpzaam.

Cons:

Alles was prima. Wij hadden verwacht dat de locatie best afgelegen zou zijn, maar met het golfkarretje dat we hadden gehuurd konden we makkelijk heen en weer naar het centrum en andere bezienswaardigheden!

2026-04-22 • via Nuitee
E
Evgeniia • solo_traveller • it
8
2026-04-22 • via Nuitee
A
alfandri • family_with_children • il
7
nice
Pros:

Nice room, comfortable bed

A really beautiful pool and a perfect view from it and the beach.

Cons:

It was very strange for me to arrive at a supposedly 5-star all-inclusive hotel but there isn't even a small refrigerator in the room. There is a dining room but there isn't much choice and sometimes instead of a buffet there is a menu and it takes a long time for the food to arrive, the staff tries very hard but apparently that's the atmosphere of the place where you have to enjoy and take your time. There is no coffee machine so I didn't have a good coffee for the morning. The hotel is a bit far from the center but even in Isla you have to rent a golf cart

2026-04-20 • via Nuitee
R
Rudy edmundo • solo_traveller • ch
10
2026-04-15 • via Nuitee
D
Daniela • solo_traveller • us
8
2026-04-11 • via Nuitee
A
Antonia • extended_group • mx
10
2026-04-08 • via Nuitee
I
Idan • couple • il
10
מושלם
Pros:

מושלם במחיר ממש טוב, זה שהוא מרוחק זה דווקא נחמד כי בחופים המרכזיים יש עומס תיירים מטורף!

Cons:

החדר כושר טעון שיפור.

2026-04-07 • via Nuitee
Y
yosef • couple • il
10
Pros:

מלןן מיקום עונים על הציפיות

2026-04-07 • via Nuitee
E
Elian Coral • extended_group • mx
9
Pros:

Todo me gustó excepto que la.habitacion me dieron el.check in hasta las 5 pm

Cons:

Esperar hasta las 5 pm mi habitación

2026-04-06 • via Nuitee
L
Lukas • couple • at
10
2026-04-06 • via Nuitee
K
Klempy • extended_group • ve
9
Pros:

Buena atención, bonito, tranquilo, limpio

2026-04-05 • via Nuitee
I
Iwona • couple • us
9
2026-04-03 • via Nuitee
P
Patricia • couple • mx
9
Pros:

Muy lindo lugar, me volvería a quedar sin dudarlo 😊

2026-04-01 • via Nuitee
S
Sara • couple • no
8
Fint sted
Pros:

Veldig koselig og rolig sted, personellet var veldig hyggelige og serviceinnstilte. Rommet var stort og fint, med utsikt over bassenget og stranda.

Cons:

De har en policy på å automatisk legge til 15% tips på alt du kjøper på stedet. Stranden var liten og veldig fin, men ikke så god å bade på da det var masse sjøgress og tang, som gjorde at mange ikke turte å vasse utover. Maten var ok, noe var veldig bra, mens andre retter kunne vært bedre.

2026-03-31 • via Nuitee
A
Adi • couple • il
10
2026-03-28 • via Nuitee
M
mary • couple • us
10
We’ll be back! Clean comfy rooms. Pool is fantastic.
Pros:

We love the location. Huge bonus you can go from the pool to the ocean.

Cons:

DJ was playing music too loud at the pool during the day.

2026-03-27 • via Nuitee
T
Tal • solo_traveller • il
7
שהיה נחמדה באזור השקט של האי, מעט יקר ביחס לתמורה
Pros:

חדר מרווח, מיטה נוחה, בריכה חיצונית נעימה וכיפית. שירות נעים.

Cons:

מיקום מרוחק ממרכז האי והחוף של המלון לא מוצלח. המסעדה של המלון מאוד יקרה. באופן כללי יקר ביחס לרמה של המלון - הרגיש יותר כמו מלון 3 כוכבים. הניקיון והתחזוק ברמה לא מאוד גבוהה, חדר כושר קטן מאוד, יש הליכון אחד שלא עובד ועוד כמה מכשירים בודדים. יש במקלחת קצת ריח של ביוב.

2026-03-20 • via Nuitee
K
Kevin • couple • ca
6
Our group will not be returning to this hotel any time soon.
Pros:

Good restaurant, friendly restaurant staff.

Cons:

No wifi, no tv, no fridge, damp sheets , not the greatest for sleeping. Found a 2 inch cockroach in our room. I squashed the cockroach, wrapped it in a paper towel, and presented it to the Front desk staff who were very indifferent and unapologetic to the situation.

2026-03-20 • via Nuitee
A
Agnes • couple • fr
8
Agréable séjour !
Pros:

La propreté, la grandeur de la chambre et le confort.
Accès direct à la plage

Cons:

Hôtel un peu excentré.

2026-03-20 • via Nuitee