Izla Hotel by Fiesta Americana Isla Mujeres

We are experienced, frequent travelers. I’d rate overall 4 night experience here just above poor at a 2.25. We had an oceanfront Junior suite with balcony and double beds. VERY LOUD…be forewarned. It may be on the quieter side of the island, but the resort itself is LOUD. I hated it! I like to hear the birds, ocean waves, and palm trees swaying in the breeze, not booming music from 9am until 10pm. Spoiled the trip for me. There was one open restaurant during our stay, the Izla Cafe restaurant, which has a more limited menu and is pricey for the tiny portion sizes. I’m not a big eater but I found sizes very small. French toast consisted of one slice of bread. Waitor spilled my drink and did not give me a new one or offer an additional drink to make up for what was spilled. I had to buy another. Wait staff just did not seem friendly or appreciative. And we are tippers. So there’s that. Housekeeping would not provide an extra bath towel and no hand towels or washcloths. I asked and I received two old yellow cleaning rags for washcloths. Shower is large but due to low profile to the rest of the floor, I after leaks out onto the bathroom floor. Additional towels are needed to block water leaking and to clean up wet floor. And we tipped every time room was cleaned, so it’s not due to a lack of gratuity. It’s very humid so you need a couple backup towels, but good luck getting them even after requesting. They never replaced the tiny soap bars and we had to use little sliver of remaining soap. I found I had to ask for things that just should be provided to show guest attention and comfort. But no. Whatever the tile floors are cleaned with leave behind an oily, slippery, wet film, which feels slimy on bare feet. To get anywhere, you’ll need to rent a golf cart which is $100 for 24 hours. That price is double what it cost two years ago. We had hour massages which I also found basic. It was just A LOT of little things that started adding up to a stay that did not match the cost. We spent some money here and for what we spent, I feel we should have received more than the bare minimum and should have been much more satisfied. I would not recommend Izla Hotel or stay here again.

Our favorite part about this hotel was the staff! The service the staff provided was truly exceptional.
The pools are second, loved the rooftop pool.

L’hôtel est idéalement placé, il y a une plage privé et une piscine.
Le petit déjeuner est varié est bon. Le personne chaleureux !

The best part of this hotel are the staff. Wonderful attentive and efficient staff especially “Reyes” from the pool bar. Gerardo is also good as well as Noemi from the cafe and Carolina at the front desk.

Parfait.

To start out, the front desk (check in) with
Anna Rosa and Elias was very welcoming, plus informative. On the food and beverage side, we decided to purchase a romantic sunset dinner on the beach.
Efrain and Jimmy made it very special and very awesome. Jose Maria and Obdulio (Papi Chulo) are tremendous at the bar and all-around. The staff members are great at Izla, and we liked the location. We were there celebrating our anniversary and it our first time at the island, which was very memorable. We very much appreciated the staff and our experience. We also enjoyed the sky lounge (SL) pool.

Een heerlijk rustig hotel met een prachtig strandje. We hebben ook een gratis yoga les op het strand gehad en dat was ook super! Het personeel was ook enorm vriendelijk en behulpzaam.

Nice room, comfortable bed

A really beautiful pool and a perfect view from it and the beach.