Krystal Grand Suites Insurgentes

Hotels
8.8 (1358 reviews)
1991 Avenida Insurgentes Sur, Colonia Guadalupe Inn , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Room Quality
Value for Money
Cons:
Limited food options
Service communication issues

Categories

Cleanliness
8.78
Rooms were noted as clean and modern.
Service
9.05
Staff were described as attentive, but communication issues were mentioned.
Location
9.29
Location praised multiple times for being near parks and attractions.
Room Quality
8.74
Rooms were spacious and comfortable, but some had issues with pillows.
Amenities
8.77
Amenities are sufficient, though food options could be improved.
Value for Money
9.23
Good value for the quality of rooms and location.
Food and Beverage
7.78
Breakfast options were limited, needing improvement.
Overall Experience
8.75
Generally positive experiences with some mixed feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:08

Property Description

Luxurious Accommodations
Krystal Grand Suites offers elegantly designed rooms equipped with modern amenities like air conditioning, flat-screen TVs, and coffee machines. Each room features a private bathroom with a refreshing shower, ensuring a comfortable stay for every guest.

Convenient Location
Located in the vibrant San Angel district, our hotel provides easy access to popular attractions such as the Frida Kahlo House Museum, WTC Mexico City, Six Flags Mexico, and Chapultepec Forest. With the Benito Juárez Airport just 14 km away, guests can seamlessly travel to and from the property.

Exceptional Service
Our dedicated staff at the 24-hour front desk is committed to delivering top-notch service and ensuring that all your needs are met during your stay at Krystal Grand Suites.

Experience luxury, convenience, and exceptional service at Krystal Grand Suites. Book your stay now for an unforgettable experience.

Important information:

The property has the Stay Safe & Clean Sanitary Certification

Please note that if you book a rate with breakfast included, it is included for 2 people. Additional people must cover the cost directly on the property. Breakfast included is american.

Please note that for group reservations (more than 9 rooms), different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 650 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 186.99 per day.

Location

Guest Reviews

8.8
Based on 1358 reviews
Cleanliness: 8.78
Service: 9.05
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 9.23
Food and Beverage: 7.78
Overall Experience: 8.75
R
Roger • solo_traveller • nl
9
Top notch hotel in the uptown neighborhood of CDMX
Pros:

Big spacious rooms, nice breakfast restaurant with an outdoor option, friendly staff, parking option, comfy beds and some locates near some nice neighborhoods

2026-03-28 • via Nuitee
A
Allan • couple • us
10
2026-03-27 • via Nuitee
J
Juan Carlos • couple • mx
9
2026-03-27 • via Nuitee
A
Allan • couple • us
10
2026-03-27 • via Nuitee
J
Jorge • family_with_children • mx
9
2026-03-26 • via Nuitee
R
R. FILOS • family_with_children • mx
10
2026-03-26 • via Nuitee
E
Esmerald • extended_group • mx
8
Ideal para visitas por trabajo
Pros:

La ubicación sobre una de las avenidas principales de la ciudad de México es de lo mejor, accesible y cercana a restaurantes, centros de convención, tiendas y muy bien conectada para uso de transporte público o particular. Además, que tiene buenas vistas y puedes llegar fácilmente caminando a varios establecimientos.

Cons:

Solo el área de regadera, salpica de forma moderada el agua hacia el lugar del espejo y lavabo así que hay que tener precaución pero del resto todo estuvo muy bien.

2026-03-23 • via Nuitee
V
Vianey • family_with_children • mx
10
Pros:

La privacidad y la atención del personal.

Cons:

El precio del transporte contratados directamente con ellos.

2026-03-23 • via Nuitee
P
Ponce de León • family_with_children • mx
8
Pros:

Lo amplio de la habitación

Cons:

Que booking me cobró por anticipado

2026-03-23 • via Nuitee
J
Juan Isidro • family_with_children • mx
10
Pros:

Servicio

Cons:

Baño pequeño

2026-03-23 • via Nuitee
M
Maria Lucila • solo_traveller • de
10
Staff is very friendly and rooms are very clean
Pros:

Rooms very clean

Cons:

Gym can be improved

2026-03-22 • via Nuitee
E
Eugenio • family_with_children • mx
8
Pros:

La ubicación, la limpieza

Cons:

Difícil de encontrar desde la calle, falta de higiene en pisos de baños

2026-03-19 • via Nuitee
S
Silvia • family_with_children • pa
9
Excelente experiencia
Pros:

La habitación era cómoda y bonita. Tenía una cocineta muy funcional. Las instalaciones modernas y limpias; y el personal muy amable y servicial. Es céntrico y seguro, hay un centro comercial y varios restaurantes variados en los alrededores; se siente un ambiente seguro y ordenado.

Cons:

Lo único que no me gustó fue que la silla del escritorio tenía la cuerina desgastada y en mal estado.

2026-03-18 • via Nuitee
I
Irma Laura • solo_traveller • mx
8
2026-03-17 • via Nuitee
D
Daniel • solo_traveller • mx
8
Pros:

Great facility and infrastructure.

Cons:

Room service was terrible: took long, food arrived cold, did not deliver ice in reuested quantities... There was a significant decline in the level of service level between the times I stayed there before and this tme around.

2026-03-16 • via Nuitee
A
Anaïs • couple • fr
8
Cons:

Not really speaking English

2026-03-15 • via Nuitee
F
Fabiola Cuesta • family_with_children • mx
10
2026-03-11 • via Nuitee
E
Eric • family_with_children • mx
10
2026-03-09 • via Nuitee
M
Monica • couple • mx
1
Manejo de estadía y falta de servicio 5 estrellas
Pros:

No pude disfrutar el hotel porque sobre vendieron el hotel; a pesar de que les llame y escribe para decirles que llegaria después de media noche y confirmaron que tenian la nota, nos mandaron a otro hotel de menor calidad de la que reservamos. Al menos nos hubiesen mandado a un hotel de la misma calidad y precio. Uno paga por un nivel de servicio y recibe otro, pedi un reembolso parcial y booking dice que la propiedad no responde y ahora como cliente queda uno en el limbo. Si hubiese querido ir a un hotel más barato, eso hubiese reservado desde un principio, al menos el hotel hubiese llamado para avisar que nos tenían que reubicar.

Cons:

Falta de atención a clientes

2026-03-08 • via Nuitee
M
Martha Patricia • family_with_children • mx
7
Cómodo pero Cuidado con Cancelaciones
Pros:

Las instalaciones y ubicación son buenas, el hotel y personal de valet parking son excelentes y con muy buena disposición.
Hubiera sido buena experiencia de no ser por la cancelación sin explicación y la poca amabilidad al hacerlo. El resto del grupo no tuvo mas remedio que quedarse y los demás irse a otro hotel por Pedregal.

Cons:

Cancelaron la habitación de la mitad del grupo, eso nos complicó toda la estancia. Aun cuando se habia hecho una llamada para confirmar las habitaciones a las 5pm, al llegar a las 9pm estaban 4 habitaciones canceladas y tuvimos que buscar otra opción. Tenían sobrecupo y la persona de recepcion no dió mayor ayuda el lunes 2 de marzo por la noche.

2026-03-07 • via Nuitee