Krystal Grand Suites Insurgentes

Hotels
8.8 (1415 reviews)
1991 Avenida Insurgentes Sur, Colonia Guadalupe Inn , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Room Quality
Value for Money
Cons:
Limited food options
Service communication issues

Categories

Cleanliness
8.78
Rooms were noted as clean and modern.
Service
9.05
Staff were described as attentive, but communication issues were mentioned.
Location
9.29
Location praised multiple times for being near parks and attractions.
Room Quality
8.74
Rooms were spacious and comfortable, but some had issues with pillows.
Amenities
8.77
Amenities are sufficient, though food options could be improved.
Value for Money
9.23
Good value for the quality of rooms and location.
Food and Beverage
7.78
Breakfast options were limited, needing improvement.
Overall Experience
8.75
Generally positive experiences with some mixed feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:08

Property Description

Luxurious Accommodations
Krystal Grand Suites offers elegantly designed rooms equipped with modern amenities like air conditioning, flat-screen TVs, and coffee machines. Each room features a private bathroom with a refreshing shower, ensuring a comfortable stay for every guest.

Convenient Location
Located in the vibrant San Angel district, our hotel provides easy access to popular attractions such as the Frida Kahlo House Museum, WTC Mexico City, Six Flags Mexico, and Chapultepec Forest. With the Benito Juárez Airport just 14 km away, guests can seamlessly travel to and from the property.

Exceptional Service
Our dedicated staff at the 24-hour front desk is committed to delivering top-notch service and ensuring that all your needs are met during your stay at Krystal Grand Suites.

Experience luxury, convenience, and exceptional service at Krystal Grand Suites. Book your stay now for an unforgettable experience.

Important information:

The property has the Stay Safe & Clean Sanitary Certification

Please note that if you book a rate with breakfast included, it is included for 2 people. Additional people must cover the cost directly on the property. Breakfast included is american.

Please note that for group reservations (more than 9 rooms), different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 650 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 186.99 per day.

Location

Guest Reviews

8.8
Based on 1415 reviews
Cleanliness: 8.78
Service: 9.05
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 9.23
Food and Beverage: 7.78
Overall Experience: 8.75
L
Lazulita Giardinni • couple • br
10
EXCELENTE
Pros:

Muito bom, seguro, tranquilo. Fiquei no último andar e quase não ouvi ruídos. Os funcionários bem top! O chuveiro e todas as instalações bem top. Voltarei a fiar novamente pq eu amei! Limpeza incrível! É super seguro. Você só consegue acessar o seu andar com o cartão e só quem tem o cartão consegue acessar o andar no qua está acomodado e só aquele andar. Ou seja, ao tentar outro, nao é possível

Cons:

Tudo!

2026-04-10 • via Nuitee
N
Nancy • family_with_children • mx
10
Hotel cómodo y con buena ubicación
Pros:

El pesonal fue muy amable sobre todo Eloy, el joven del valet. No comimos en el hotel pues nuestro plan fue deleitarnos con la gastronomía típica de la ciudad. Sin embargo, el menú en la carta es amplio y tiene buenos precios

Cons:

Un pequeño detalle con el frigobar que no enfriaba. Pero lo reportamos y de inmediato lo cambiaron

2026-04-08 • via Nuitee
W
Willem • solo_traveller • be
9
Excellent hotel, comfortable, rooms are spacious and clean, excellent value for money
Pros:

Excellent hotel, modern and comfortable amenities, very welcoming staff. Excellent sleep quality, I liked the possibility of late check-out. Excellent location if you need to stay in the southern part of the city

2026-04-08 • via Nuitee
T
trinidad • family_with_children • mx
10
Pros:

Buen servicio

2026-04-08 • via Nuitee
P
Pasalagua • couple • mx
9
2026-04-07 • via Nuitee
R
Rodríguez Saucedo • family_with_children • mx
10
2026-04-07 • via Nuitee
L
LeanDekle • family_with_children • mx
8
Pros:

La habitación, muy cómoda, amplia y limpia.
La TV no funcionaba bien

Cons:

Tienen muy mal servicio en el.desayuno del restaurante; lento, se les olvidan cosas, te cobran extras que no.corresponden.
Y si contratas habitación con desayuno incluido, solo es un huevo revuelto lo que te dan, no vale la pena el costo.

2026-04-07 • via Nuitee
R
Ramil • couple • mx
10
2026-04-07 • via Nuitee
E
Eduardo • couple • mx
5
2026-04-07 • via Nuitee
B
Bonilla • family_with_children • mx
10
2026-04-05 • via Nuitee
R
Rony Hortencio • family_with_children • hn
8
Pros:

Ubicación amabilidad limpieza comodidad

Cons:

Tuvimos problemas con una puerta pero son situaciones no tipicas

2026-04-05 • via Nuitee
F
Fernanda • family_with_children • mx
10
Pros:

Todo excelente, ubicacion, instalaciones, servicio, limpieza y personal muy atento

2026-04-05 • via Nuitee
B
Barberenadeponce • extended_group • pa
10
Muy recomendable tanto para familia como para viaje de negocios
Pros:

Muy bien hubicado todo muy accesible

Cons:

No hay nada de qué quejarse ..todo excelente

2026-04-05 • via Nuitee
M
MARCO ANTONIO • couple • mx
10
Pros:

La suite es hermosa y muy cómoda

Cons:

Me gustaría tener una botella de agua más grande

2026-04-04 • via Nuitee
C
Carola Sabine • couple • de
8
2026-04-01 • via Nuitee
B
Brandon • family_with_children • us
10
Pros:

Everything was very clean, nice comfortable bed, friendly staff.

2026-03-31 • via Nuitee
M
María Luisa • family_with_children • mx
10
2026-03-30 • via Nuitee
Y
yuly • family_with_children • es
10
Pros:

La comodidad y la ubicación

Cons:

Que me cobrarán el parking

2026-03-30 • via Nuitee
M
Mario • family_with_children • mx
10
2026-03-29 • via Nuitee
R
Roger • solo_traveller • nl
9
Top notch hotel in the uptown neighborhood of CDMX
Pros:

Big spacious rooms, nice breakfast restaurant with an outdoor option, friendly staff, parking option, comfy beds and some locates near some nice neighborhoods

2026-03-28 • via Nuitee