Lanelay Hall Hotel & Spa

Hotels
8.8 (1437 reviews)
Lanelay Lane , Hensol , gb

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Free

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
BBQ facilities
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Beautiful hotel
Great food
Excellent service
Cons:
Overpriced
Limited amenities
Mixed location sentiment

Categories

Cleanliness
8.63
The hotel was exceptionally clean, although there were mixed sentiments about the overall setting.
Service
9.6
Outstanding service from staff members like Bonnie Rae and Robert, who were attentive and helpful.
Location
8.64
The location was convenient, although expectations of the surrounding area were not fully met.
Room Quality
9.09
We had a dual aspect room but had some view-related concerns.
Amenities
8.12
Spa facilities were underwhelming as they only included a pool and sauna with no impressive features.
Value for Money
7.58
Considered overpriced for the experience provided, especially given the service and amenities.
Food and Beverage
9.63
Food quality was phenomenal; the meals received high praise from multiple guests.
Overall Experience
9.1
An overall enjoyable stay highlighted by excellent service and food, but marred by a few disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:14

Property Description

Luxurious Accommodation with Spa
Lanelay Hall Hotel & Spa in Hensol offers a tranquil escape just 20 km from Cardiff University. Indulge in the hotel's serene garden, free private parking, and exquisite dining options at the restaurant and bar. Unwind in the indoor pool and sauna, or enjoy the convenience of room service during your stay.

Elegant Rooms and Exceptional Service
Each room at the hotel is thoughtfully designed with a desk, flat-screen TV, and a private bathroom. The attentive staff, fluent in multiple languages, are available 24/7 at the front desk to cater to your needs. Experience comfort with amenities like bed linen, towels, a wardrobe, and a kettle in every guest room.

Sun Terrace and Beyond
Relax on the sun terrace or explore nearby attractions like Cardiff Castle and Principality Stadium, both just 21 km away. With multilingual assistance and proximity to Cardiff Airport, Lanelay Hall Hotel & Spa ensures a memorable stay for every guest.

Important information:

Please note that the hotel will take full payment until 10 days after the reservation is made.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children are not allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 1437 reviews
Cleanliness: 8.63
Service: 9.6
Location: 8.64
Room Quality: 9.09
Amenities: 8.12
Value for Money: 7.58
Food and Beverage: 9.63
Overall Experience: 9.1
J
Joe • solo_traveller • gb
3
Pros:

The pool and the grounds

Cons:

The room was poor value for money. We had what we felt was the dregs of the rooms. It was dark and dingy with a small window and an adapted wet room rather than a bathroom. There was no chance of getting any sleep. You could hear everything from the room above, including them using the toilet and to.top it off the slamming door from the kitchen/restaurant behind our room was constant!

2026-05-30 • via Nuitee
H
Haynes • couple • gb
10
2026-05-30 • via Nuitee
D
Dbmurr • couple • us
7
2026-05-28 • via Nuitee
H
Heidi • couple • gb
10
Fabulous Hotel with Very Clean Room
Pros:

Clean, quiet room with comfortable bed and the staff were very friendly and professional.
Will definitely return here again.

Cons:

Nothing.

2026-05-27 • via Nuitee
N
Natalie • couple • gb
8
2026-05-26 • via Nuitee
H
Harris • solo_traveller • gb
9
Pros:

Beautiful room, staff were friendly & helpful. Also the little touches for my partner's birthday were lovely! Pool is lovely and warm.
Also definitely recommend eating at the in-house Blok restaurant, I had the burger and my partner had the filet stake and it was all really good.

2026-05-26 • via Nuitee
S
SHARON • extended_group • gb
9
2026-05-25 • via Nuitee
J
Jessica • couple • gb
8
Lovely stay, great food, comfortable beds
Pros:

Beds very comfy and bedrooms spacious, decor in the communal areas beautiful, food very very good- lunch, dinner in the Blok restaurant and then breakfast.

Cons:

The lack of access to spa facilities for hotel guests is what lets this hotel down, as it is not cheap to stay here, but this was made very clear prior to our stay and also when we checked in so it wasn’t like we weren’t made aware. The bedrooms were very hot but we did stay on a particularly hot day and they did provide a fan in the room but there is no air con. I always find it a bit odd when reception don’t ask you how your stay was or say anything other than thank you when you’ve paid when you check out.

2026-05-24 • via Nuitee
C
Charlene • couple • gb
10
2026-05-21 • via Nuitee
A
Ann • solo_traveller • us
7
Mostly good but more thought needed in room equipment and receptionist training
Pros:

Beautifully decorated property. We particularly enjoyed the relaxed evenings in the bar ...great food and service.

Cons:

The bedroom we had was spacious but there was a distinct lack of basics like a luggage rack and space to put things in the bathroom. A shelf in the shower for shampoo etc would be useful. Whilst the staff serving food were fantastic, the reception staff were not helpful. It took a lot of moaning to get a luggage rack and the staff couldn't help with printing out tickets. Not what you expect in 5*. It seems strange to offer the pool and sauna but to charge £25 per person extra for the outside pool.

2026-05-21 • via Nuitee
M
MollyWillis99 • Couples • Bristol, England
10
Anniversary stay
Pros:

We had the most amazing stay at this hotel for our wedding anniversary last year. The suite we stayed in was beautiful, so spacious. The spa is amazing, probably one of the best we have visited & great that you can use it as much as you like during your stay, meaning we used it the night we got there and in the morning. The food in the Blok restaurant is absolutely delicious, followed by breakfast in bed the following morning to top it off. Definitely one of our favourite spa hotel stays.

2026-05-19 • via Tripadvisor
L
Lisa • couple • gb
10
Pros:

We love everything and how personal they make it on special occasions. Our seeding year coming and it never disappoints and the food is just outstanding

2026-05-18 • via Nuitee
R
Roger • couple • gb
8
Hotel of character in the middle of a housing estate.
Pros:

The hotel was very characterful with helpful friendly staff. The pool was very attractive and the sauna also good. Afternoon tea was excellent as was breakfast the same morning.

Cons:

It's situated in the middle of what is effectively a housing estate, with rather limited parking space.

2026-05-18 • via Nuitee
C
clairecN1677KD • Family • Cardiff, South Wales, Wales
10
The perfect place for making memories
Pros:

Wow! What an amazing time we had celebrating my daughter’s birthday with the family. Every member of the waitressing team was friendly, efficient, and accommodating, nothing was too much trouble. The menú was exciting and the surroundings were beautiful. We rounded off our visit relaxing with drinks in the bar served by great bar tenders.
Thank you everyone for making our day.

2026-05-17 • via Tripadvisor
A
Alun • couple • gb
9
Fabulous
Pros:

Breakfast and room fabulous

2026-05-17 • via Nuitee
C
catherinepN3 • Family
10
Mums birthday treat
Pros:

Had the afternoon tea in the Lady Mary Coles tea room
Took my mum and daughter to celebrate her 89th birthday
Mum was presented with a glass of champagne to mark the occasion .
The service was 100% served by Bethany and Robert
The food was amazing selection of sandwiches ,cream stones and selection of cakes .
There was a good selection of hot drinks ,my mum said she enjoyed it more than the Ritz as the customer service was excellent
Would we go again most definitely

2026-05-16 • via Tripadvisor
H
helen • couple • gb
10
2026-05-16 • via Nuitee
J
jeffrey • family_with_children • gb
10
Brilliant, will definitely stay there again.
Pros:

We attended a wedding there & the food was delicious. Beautiful rooms & lovely relaxing bar area etc. Did'nt use the spa but it looked lovely.

2026-05-16 • via Nuitee
J
J3nnaB • Couples
10
Wonderful Stay from Start to Finish
Pros:

My husband and I stayed at the Lanelay Hotel & Spa for two nights to celebrate our wedding anniversary and we couldn't have asked for a better place to stay.

The hotel very kindly upgraded our room on arrival and in our room they left us a happy anniversary card, and Welsh cakes - a lovely touch. We enjoyed a Sunday roast dinner in Blok, and used the indoor spa facilities both nights.

I wasn't expecting the hotel to be in a newly built housing estate but we experienced no issues with this. The room was extremely quiet, comfortable and very clean.

We had breakfast on the first morning, which had a lot of fresh options and welcoming service.

Overall, excellent value for money, with a nice calm and quiet atmosphere.

For our first time in Wales, we wouldn't hesitate to come back. Thank you.

2026-05-15 • via Tripadvisor
A
Antonia • couple • gb
7
A nice overnight 'get away' but they need to look at their pricing strategy
Pros:

Staff were friendly an helpful; food in BLOK restaurant was delicious

Cons:

Room was described as a 'deluxe suite' and room rate reflected that, however the ensuite was tiny and no seating area which I would expect from a deluxe suite. Charging £25 pp for use of outside pool.

2026-05-15 • via Nuitee