Kimpton Tryon Park Hotel by IHG

Hotels
Kimpton Hotels
9.4 (608 reviews)
303 South Church Street , Charlotte , us

Children allowed
Pets allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Exceptional Service
Great Location
Cons:
WiFi Issues
Food Quality Concerns

Categories

Cleanliness
8.95
General sentiment was positive, but some complaints about a lack of thorough cleaning were noted.
Service
10
Multiple reviews highlighted exceptional staff and service experiences throughout the stay.
Location
9.95
Several reviews praised the convenient location of the hotel.
Room Quality
9.45
Generally positive mentions, though some issues with amenities such as the TV remote were reported.
Amenities
8.95
Some positive aspects mentioned like the rooftop bar, but noted issues with in-room dining.
Value for Money
9.45
Appears to be reasonable, but some guests felt parking costs were excessive.
Food and Beverage
8.45
Mixed reviews about food quality, especially regarding room service.
Overall Experience
10
Overall sentiments were very positive despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:06

Property Description

Rooftop Bar with Stunning Views
Experience crafted cocktails and shareable snacks at Merchant & Trade, our rooftop bar overlooking Romare Bearden Park.

Luxurious Accommodations
Indulge in rooms and suites featuring flat-screen TVs, pillow-top mattresses, and marble bathrooms with premium bath amenities.

Wellness and Entertainment
Enjoy personalized service, rooftop yoga classes, a full-service spa, fitness center, and proximity to top attractions like the Blumenthal Performing Arts Center.

Book now for an unforgettable stay at Kimpton Tryon Park Hotel in Uptown Charlotte.

Important information:

Please note that breakfast package reservations are allowed breakfast for a maximum of two people sharing a room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 48 per day.

  • Internet

    WiFi is available in all areas and costs USD 12.99 per 24 hours.

Location

Guest Reviews

9.4
Based on 608 reviews
Cleanliness: 8.95
Service: 10
Location: 9.95
Room Quality: 9.45
Amenities: 8.95
Value for Money: 9.45
Food and Beverage: 8.45
Overall Experience: 10
D
Dawan couple us
10
2026-04-28 via Nuitee
M
McFadden couple us
10
Our stay was comfortable and we will be coming back again
Pros:

The location was so convenient we were able to explore a vast area without using an Uber. The staff was amazing and super friendly. The restaurants nearby are open late which is great!

2026-04-25 via Nuitee
J
Jasmine couple us
10
2026-04-16 via Nuitee
A
Annie family_with_children us
9
2026-04-16 via Nuitee
M
Mohammad family_with_children us
7
Was ok
Cons:

Front desk staff was not train , manager have no manners ,refuse to give me 2 hrs ,which he mention fully book ,lock my room when i mention i have to take my belonging and shower he charge me for a day 300 $ same room got available by Magic of 300, i am also
IGH member , his attitude was horrible towards client

2026-04-15 via Nuitee
Q
Qubilliah Friends getaway Atlanta, Georgia
10
Amazing Stay & Staff !!
Pros:

I had the pleasure of staying here over the weekend. I came in town for a concert. The staff was nothing short of amazing! The front desk staff was super friendly especially Austin, Tia & Jada ! Austin checked me in and also came up when I requested for our luggage to be taken down. Also, Mar from valet, very sweet kid. So polite, friendly and all around charismatic. The ladies in housekeeping were very friendly as well. I don’t remember her name but she came up to bring us a microwave to 1121 and was very sweet as well! This location was amazing! I will definitely be back. If there are any incentives for reviews for the staff please be sure they receive them. Very great team!

2026-04-14 via Tripadvisor
S
sm45650 Solo travel Sudbury, Massachusetts
10
Great one night stay
Pros:

Very good experience. Front desk and valet employees were very helpful w my car, bags, pets,

2026-04-13 via Tripadvisor
D
donnarD5056ME Family Vero Beach, Florida
10
Awesome valet employees!
Pros:

I just had to share my thoughts about Drazen, Destiny and Anthony at the valet. They are the most cordial, courteous, friendly and competent people I've met in a service profession. If I ever needed employees I would want them working for me. Treat them well!

2026-04-12 via Tripadvisor
1
183dariusw Business
4
Need improvement
Pros:

Good afternoon,
I hope this message finds you well.
I wanted to take a moment to share my experience staying at your hotel in Charlotte, North Carolina. First, I would like to say that I truly enjoy staying at your property—the rooftop is amazing, and your staff has always been excellent and welcoming.
However, I would like to offer some constructive feedback regarding the rooftop seating policy. I recently had friends visiting from out of town, and I was excited to bring them to your hotel and showcase the rooftop. Unfortunately, after reserving a table, we were asked to that we will have to get up because this table was reserved for the next gas after two hours. This created an uncomfortable and somewhat embarrassing situation, especially since we were actively ordering food and drinks and hoping to continue enjoying the space.
From a guest’s perspective, especially when hosting visitors, it would be great to have a more flexible arrangement. One suggestion I’d like to offer is designating certain tables specifically for hotel guests, separate from those reserved for outside visitors. For example:
• A section reserved for hotel guests only
• A section for outside reservations
This could help ensure that guests staying at the hotel feel accommodated and can fully enjoy the amenities without time pressure, especially when entertaining visitors.
During my first stay, I also noticed that many of the prime tables were reserved, which limited the ability to fully enjoy the rooftop experience. I believe that making a few adjustments to the current system could greatly improve the experience for hotel guests while still being fair to outside patrons.
As a business owner myself, I understand the importance of balancing guest satisfaction with operations, and I truly believe these small changes could make a big difference in overall guest experience.
Thank you for your time and consideration. I look forward to continuing to stay at your hotel in the future.
Sincerely,
Darius Wilson

2026-04-12 via Tripadvisor
3
347trumanc Couples River Forest, Illinois
10
Kempton hotel experience
Pros:

Everybody in the hotel was super blessing to work with. Will definitely be coming back.

2026-04-11 via Tripadvisor
D
daniellebZ1556HV Couples
10
Kimpton Tryon/Valet at Kimpton
Pros:

Stayed at the kimpton Tryon
Love the hotel very clean all staff were very friendly go above and beyond. Christine at the front desk was very accommodating and even gave us wine on our arrival even though we were late to check in. Valet was also super helpful, Danillo on check in and Drazen and Anthony on check out, all offered and assisted with bags, were very fast getting the car and super friendly. Highly recommend all. I forgot the names of the other staff but everyone we encountered was very professional and organized. 100% would stay here again. Highly recommend.

2026-04-11 via Tripadvisor
R
Rodney couple us
10
2026-04-07 via Nuitee
R
Rashan couple us
9
Pros:

Angeline's was great! Great Service. Amenities in the hotel were great as well

Cons:

wish the windows were better sound proofed. Could hear the band playing from across the street. Stayed on the 11th floor.

2026-04-06 via Nuitee
B
Betty couple us
9
2026-03-31 via Nuitee
K
Khiry solo_traveller us
10
2026-03-27 via Nuitee
C
Cruiser04340338756 Family
10
Great spot in the heart of charlotte
Pros:

Rooms clean. Beds great. Showers wonderful. Restaurant staff and valet amazing. Dre and Austin were exceptional and made for a great stay .

2026-03-22 via Tripadvisor
L
LaDonna couple us
10
Pros:

Amazing food, convenient location and beautiful atmosphere

Cons:

Nothing I can think of

2026-03-19 via Nuitee
A
Addison couple us
4
2026-03-16 via Nuitee
C
Climber579943 Family
10
Great Experience from Beginning to End
Pros:

Came for the ACC Tournament. A perfect location to walk to the games and be far enough away from the crowds overnight. All staff were very friendly and accommodating from the reservation process through checkout. Room was spacious and clean. Angeline’s Dinner was delicious and service was great.
A special shout out to the valet attendants who were super efficient while being kind and friendly.
We would stay ant the Kimpton Tryon again.

2026-03-15 via Tripadvisor
W
W7126NFashleyb Friends getaway
8
Front desk disappointment - Valet and View Great
Pros:

Overall we had a great time at the Kimpton because of the above and beyond service from Valet - Mar and Destiny. The view was amazing! I was disappointed in the front desk staff - they added an $100 charge and almost didn’t let my friend back up to the room when she clearly came down in her pajamas (she didn’t have her room key or phone). That was scary experience in the middle of the night! I will clarify when I checked in staff was okay but it was the over night staff and check out staff that has me considering other hotels next time.

2026-03-11 via Tripadvisor