Kimpton Tryon Park Hotel by IHG

Hotels
Kimpton Hotels
9.4 (632 reviews)
303 South Church Street , Charlotte , us

Children allowed
Pets allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Exceptional Service
Great Location
Cons:
WiFi Issues
Food Quality Concerns

Categories

Cleanliness
8.95
General sentiment was positive, but some complaints about a lack of thorough cleaning were noted.
Service
10
Multiple reviews highlighted exceptional staff and service experiences throughout the stay.
Location
9.95
Several reviews praised the convenient location of the hotel.
Room Quality
9.45
Generally positive mentions, though some issues with amenities such as the TV remote were reported.
Amenities
8.95
Some positive aspects mentioned like the rooftop bar, but noted issues with in-room dining.
Value for Money
9.45
Appears to be reasonable, but some guests felt parking costs were excessive.
Food and Beverage
8.45
Mixed reviews about food quality, especially regarding room service.
Overall Experience
10
Overall sentiments were very positive despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:06

Property Description

Rooftop Bar with Stunning Views
Experience crafted cocktails and shareable snacks at Merchant & Trade, our rooftop bar overlooking Romare Bearden Park.

Luxurious Accommodations
Indulge in rooms and suites featuring flat-screen TVs, pillow-top mattresses, and marble bathrooms with premium bath amenities.

Wellness and Entertainment
Enjoy personalized service, rooftop yoga classes, a full-service spa, fitness center, and proximity to top attractions like the Blumenthal Performing Arts Center.

Book now for an unforgettable stay at Kimpton Tryon Park Hotel in Uptown Charlotte.

Important information:

Please note that breakfast package reservations are allowed breakfast for a maximum of two people sharing a room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 48 per day.

  • Internet

    WiFi is available in all areas and costs USD 12.99 per 24 hours.

Location

Guest Reviews

9.4
Based on 632 reviews
Cleanliness: 8.95
Service: 10
Location: 9.95
Room Quality: 9.45
Amenities: 8.95
Value for Money: 9.45
Food and Beverage: 8.45
Overall Experience: 10
H
H4440EDdaniellem Family
10
Great customer service and super dog friendly
Pros:

We were traveling with dogs and found ourselves needing a dog friendly place to stay last minute … Kimpton Tryin park hotel was WONDERFUL. Sooo dog friendly yet still very clean & luxurious. The front desk staff even gave my son a coloring book and crayons for the road!
Watching Destiny, Dra, and Anthony work valet was a highlight. They were working so hard & deserve alllll the shout outs!!
Thanks for a great stay- we will be back when traveling through Charlotte!

2026-06-13 via Tripadvisor
M
Mitzi couple us
8
2026-06-11 via Nuitee
J
Jillian family_with_children us
3
Not worth the crazy prices to be treated so poorly.
Pros:

The beds were comfortable and the view from the room was cool. It was walking distance to the stadium.

Cons:

The staff had bad attitudes. They didn’t honor the breakfast package we had purchased. Their website says the roof top is open during the day for views and yoga. It doesn’t open until 4:30 according to the front desk who had it blocked off. It also closes at 11:15 pm so we checked in and went to our concert, came back to it closed. Got up the next morning to go show our teen the roof before checking out only to be told no.

2026-06-11 via Nuitee
R
ROGagliano Family Winter Park, Florida
10
Classy Kimpton 🤩 fabulous location
Pros:

The staff is exceptional, very welcoming, helpful and smiling!
Valet was fantastic, especially Mar, he really loves working for Kimpton!
The hotel is in a great location and has a yummy restaurant attached. Pretty hotel and will definitely come back🤩 also our mini-golden doodle was welcomed warmly 🐕

2026-06-10 via Tripadvisor
C
C9965ORnikis Couples
10
Fantastic Stay
Pros:

Fantastic stay!! Room was super clean and the staff was very friendly and helpful. Great location. Anthony in Valet was courteous, friendly and quick to respond. Will definitely stay here again in the future!!

2026-06-10 via Tripadvisor
D
Dawn M. Atwell couple us
10
2026-06-10 via Nuitee
T
Tiffany family_with_children us
10
2026-06-08 via Nuitee
V
Venture147439 Family
10
Visiting for a wedding
Pros:

I stayed at the Kimpton Tyron Park Hotel for a wedding I was attending. The room was very spacious clean and my view was great. The staff at this hotel were awesome from valet front desk and bellman. I ate brunch at Angeline‘s which was nice and good. Destiny in Valet Kyla at front desk and Bellman Matt all were super and deserved a raise along with recognition.

2026-06-07 via Tripadvisor
T
T9782WHkristines Friends getaway
10
Fabulous Hospitality!
Pros:

We enjoyed a fabulous experience at The Kimpton, friendly and courteous staff, especially Destiny in valet and Kim.
Both remembered our names and were very accommodating, they made us feel special.

2026-06-07 via Tripadvisor
Q
Q3654OJsophiej Couples
10
Great valet experience!
Pros:

Destiny and Dre on the valet team were wonderful!

2026-06-07 via Tripadvisor
J
juanitaa363 Family
10
Amazing stay and dog friendly
Pros:

We had a great stay and love that it’s dog friendly. All the staff were so nice and welcoming. Caroll helped us with our bags when leaving and we were so grateful for the help packing up everything and checking out.

2026-06-07 via Tripadvisor
R
Rashee couple us
10
2026-06-05 via Nuitee
E
elG1787HB Couples
6
Top Tier Valet Service
Pros:

The best thing about my experience this weekend at this hotel was the Valet. They are absolutely on top of it and make you feel more than welcome. They were friendly, prompt and made you feel like a special guest every-time you encountered them. Anthony was great! He definitely stood out to my fiancée and I.

2026-06-02 via Tripadvisor
C
cottin3286 Family
2
Disappointing Experience and Serious Privacy Concerns
Pros:

I recently stayed at this hotel with my 9-year-old son for two nights and left extremely disappointed.

Upon arrival, I immediately noticed a “Lover’s Kit” prominently displayed on the minibar. Since I was traveling with a child, I found this inappropriate and didn’t want to spend the weekend answering questions about adult-themed products. I moved the item behind the minibar tray to keep it out of sight.

Throughout our entire stay, I kept the “Do Not Disturb” sign displayed on my door. No housekeeping service was requested or needed. However, when preparing to check out, I remembered to retrieve the item from behind the tray so I wouldn’t be mistakenly charged. To my surprise, I discovered that another Lover’s Kit had been placed in the room.

That raised several concerns:

1. Someone entered my room despite the Do Not Disturb sign being displayed.
2. The hotel staff apparently handled and restocked minibar inventory while guests were occupying the room and had requested privacy.
3. Adult-themed products are being prominently displayed in rooms without any indication that guests are visiting for a romantic getaway or adult-focused event.

As a parent, I found this particularly inappropriate. Whether others agree or not, these products should not be placed in plain view of children.

Beyond the privacy concerns, the hotel itself fell short of expectations. The property felt worn and poorly maintained. There was noticeable dust throughout the room, stains on the carpet, and the furnishings were not nearly as nice as the photos suggested. The overall experience simply did not match the boutique luxury atmosphere the hotel advertises.

Unfortunately, what should have been a fun trip with my son left me questioning both the cleanliness standards and the hotel’s respect for guest privacy.

Next time, we’ll spend our money a few blocks away at the Bohemian instead.

Management may want to review both their minibar policies and their procedures regarding Do Not Disturb rooms, because what occurred during our stay was unacceptable.

2026-06-02 via Tripadvisor
S
sfU2562AZ Family
10
Worth the stp
Pros:

Good lord cation. Very walkable. Rooms were great. The hotel had a real nice vibe. Rooftop bar was fun. Our valet Anthony was super nice

2026-06-01 via Tripadvisor
W
William couple us
9
Awesome stay Uptown!
Pros:

Great location in Charlotte with a roof top bar and one of our favorite restaurants Angelines right down stairs. We loved the view, the bed was so comfortable and the hotel design and staff were great!

Cons:

The parking was a little limited. The elevator system took a minute to get the hang of ha. Merchant and Trade bar service was tough both when it was crowded and when it wasn't even. But really, the hotel was awesome.

2026-05-31 via Nuitee
D
dejuanb2026 Family
10
Amazing Staff and Hotel
Pros:

The Kimpton Tryon Hotel and Staff were amazing. We stayed for 5 days and everyone was very hospitable.

Our Valet, Mar was exceptional, along with all the valets we encountered. Thank you for making this stay an amazing experience

2026-05-26 via Tripadvisor
G
garypW3232HX Solo travel
10
Amazing service!
Pros:

Car parkers and bell people Destiny and Drazen were an amazing help!

My Uber did not stop in the right place and pulled away ... and they actually RAN after her! So I was able to get to the airport on time.

What amazing commitment to service!!!
SHOULD BE PROMOTED!

2026-05-25 via Tripadvisor
C
C9527KAlisac Couples
10
Driving North
Pros:

Short stop in Charlotte and had a great experience starting with valet to front desk to the awesome rooftop bar.

2026-05-25 via Tripadvisor
8
888jarretts Family
10
10/10
Pros:

Our overall experience was great

I wanted to take a moment to recognize the exceptional service provided by Drazen, Mar, Carroll and the whole valet team

Each interaction was handled with care, efficiency, and a welcoming attitude that made me feel valued as a guest. Whether assisting with valet services, offering help promptly, or simply greeting me with kindness and professionalism, they represented the hotel at the highest level.

I look forward to returning because of the outstanding hospitality they provided.

2026-05-23 via Tripadvisor