Chester Hotel and Conference Center

Hotels
6.5 (414 reviews)
815 North Pottstown Pike, Building A , Exton , us

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good value for money
Great location
Cons:
Cleanliness issues
Broken amenities
Room quality problems

Categories

Cleanliness
4.08
Multiple references to cleanliness issues, including dirty rooms and bathrooms.
Service
8.55
Reviews mention friendly staff and good service overall.
Location
7.09
The hotel is in a great location but price is driven down by other issues.
Room Quality
5.04
Many complaints about room conditions, including broken amenities.
Amenities
6.07
Mixed feedback on amenities; some guests enjoyed the pool, while others noted missing items.
Value for Money
7.03
Considered affordable but reflects the overall quality of the stay.
Food and Beverage
7.58
Breakfast received positive notes, contributing positively to the stay.
Overall Experience
6.55
While there were problems, some guests had positive aspects to their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:19

Property Description

Luxurious Accommodations
Experience comfort and style at Chester Hotel and Conference Center. Our rooms feature private bathrooms, ensuring your relaxation and privacy during your stay.

Convenient Amenities
Enjoy our seasonal outdoor pool and sun terrace, perfect for unwinding after a long day of exploring Exton. Plus, our on-site lounge offers a cozy atmosphere for socializing and relaxing.

Ideal Location
Located just a short distance from Philadelphia, West Chester, and King of Prussia, our hotel provides easy access to popular attractions. With a 24-hour front desk and close proximity to Philadelphia International Airport, your travel needs are always met.

Book your stay at Chester Hotel and Conference Center for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 8, 2025 until Sun, May 17, 2026

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: PHL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.5
Based on 414 reviews
Cleanliness: 4.08
Service: 8.55
Location: 7.09
Room Quality: 5.04
Amenities: 6.07
Value for Money: 7.03
Food and Beverage: 7.58
Overall Experience: 6.55
J
Jeremy couple us
7
2026-04-14 via Nuitee
O
Omer couple us
6
2026-04-01 via Nuitee
J
Johnson couple us
5
2026-03-30 via Nuitee
R
Randy couple us
8
2026-03-26 via Nuitee
L
Lisamarie family_with_children us
1
It’s Awlful
Pros:

It had roaches the staff threw us out because they refused to let my son get school bus there and then told us we could never rent again

Cons:

It was full of drugs n prostitution n dirty

2026-03-07 via Nuitee
M
Michael family_with_children us
10
2026-03-02 via Nuitee
R
Roberto family_with_children us
1
2026-02-14 via Nuitee
M
Mountes family_with_children us
6
Bad service
Pros:

Well I liked the price

Cons:

I didn't get chambermaid service one time in a week's stay. I had to empty my own trash bags go ask them for new ones make my own beds and police my own area. And there were chambermaids on my floor I didn't understand any of it

2026-02-12 via Nuitee
Y
Yandong solo_traveller us
7
2026-01-20 via Nuitee
M
Munroe solo_traveller us
2
Cons:

Bathroom cleanliness, light switch near door did not work, no plugs near the bed, did not have the room I booked/reserved when checked in.

2026-01-19 via Nuitee
L
Lauran family_with_children us
1
I expected better for the price. Housekeeping needs training.
Pros:

The Hotel did not look like it was maintained well just from the outside appearance. When we walk into the lobby it seemed better. Girl who greeted me at the front desk was pleasant.

Cons:

The Hotel did not look like it was maintained well just from the outside appearance. When we walk into our first room, immediately struck with odd smells, the AC didn't work and the room was very warm, the shower wouldn't turn on. We expressed our concern to the front desk and they moved us to another room down the hallway. This room had better AC, but the pull out sofa my children were going to sleep on had food and crumbs and trash as well as the mattress being stained. So they moved us a 3rd time to a room that still was not all that good, but after spending hours switching rooms instead of being able to relax I got irritated because there was not even an apology for the lack of proper house cleaning or maintenance. Surely will not be returning to this place. It had a 3 star rating and cost 170+ a night... the pool water was clear, but you had one ghetto couple fighting and a whole group of people blocking the gate entrance. Tiles inside the pool were damaged, cracked, and some just missing. This place has good potential with the right management. But it's obviously family owned just for the money, not customer satisfaction or safety.

2026-01-19 via Nuitee
M
Michael family_with_children us
10
2026-01-16 via Nuitee
D
Diane couple us
3
You get what you pay for. Luckily only needed a place to sleep one night and a quick shower.
Cons:

Air conditioner not working properly, even with staff assistance temperature did not drop from 75. Stained towels and sheets. When we asked for a towel to replace the stained one, we were given a stack of towels with full length hairs on them. Chewed gum stuck to the side of the headboard.

2026-01-15 via Nuitee
A
Andrew couple us
3
Pros:

Organized

Cons:

Bathroom in room was disgusting. Stains on the walls broken toilet seat, sticky floor. Brown stained on towels, and when water ran from the shower to the floor a residue on the floor turned the towels read.

2026-01-15 via Nuitee
M
Michael family_with_children us
7
Pros:

Overall I like the hotel. Clean. Nice bed. Good value.

Cons:

The heat didn't work in room 424

2026-01-08 via Nuitee
P
Porimita family_with_children us
7
2026-01-08 via Nuitee
M
Michael family_with_children us
7
2026-01-08 via Nuitee
J
James family_with_children us
1
Terrible front desk
Pros:

Nothing

Cons:

Everything

2025-12-29 via Nuitee
couple us
9
2025-12-29 via Nuitee
M
Michael family_with_children us
7
Pros:

Cost of the room

Cons:

They gave me room 126 again. The remote didn't turn on the tv and microwave didn't work. Again. At least the refrigerator worked this time.

2025-12-25 via Nuitee