Comfort Suites Florence - Cincinnati South

Hotels
•
Comfort Suites
9.2 (628 reviews)
5905 Merchants Street , Florence , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean room
Cons:
Maintenance issues
Limited breakfast variety
Noise from neighboring rooms

Categories

Cleanliness
8.59
Specific sentiment from text indicated cleanliness issues with the elevator and bathroom.
Service
9.56
The staff was friendly and responsive to needs despite some minor issues.
Location
10
Great location near restaurants and shops, very convenient for travelers.
Room Quality
9.1
The suites were generally nice, but there were complaints about maintenance and noise.
Amenities
8.75
Adequate amenities available, although some equipment did not work properly.
Value for Money
9.28
Generally good value, but some felt amenities did not meet expectations.
Food and Beverage
8.54
Breakfast options were limited and repetitive, not meeting past experiences.
Overall Experience
9.79
Overall enjoyable experience with a few significant issues that could improve.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:18

Property Description

Luxurious Amenities
Comfort Suites Florence - Cincinnati South offers a range of luxurious amenities to ensure a comfortable stay for guests. With an indoor pool, fitness centre, and sun terrace, relaxation and leisure are at your fingertips.

Convenient Location
Conveniently located just 2 km from Cincinnati/Northern Kentucky International Airport, and close to popular attractions such as Pioneer Park and Goebels Park, this hotel is the perfect choice for both leisure and business travelers.

Exceptional Service
From the 24-hour front desk to the free WiFi throughout the property, guests can expect exceptional service and hospitality at Comfort Suites Florence - Cincinnati South.

Book your stay now and experience the perfect blend of comfort and convenience at Comfort Suites Florence - Cincinnati South.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 628 reviews
Cleanliness: 8.59
Service: 9.56
Location: 10
Room Quality: 9.1
Amenities: 8.75
Value for Money: 9.28
Food and Beverage: 8.54
Overall Experience: 9.79
H
Hicks Chicks • solo_traveller • us
8
Pros:

Pool and staff

Cons:

Furniture wore out in common areas

2026-07-25 • via Nuitee
P
Patti • couple • us
7
Pros:

It was convenient to everything

Cons:

Our room smelled of stale cigarettes hidden by air fresheners

2026-07-20 • via Nuitee
J
Judy • extended_group • us
10
Wonderful! I’d stay here again
Pros:

The beds were comfortable, the water temp in shower was great! The room was spacious and clean.

2026-07-20 • via Nuitee
G
Glenda • couple • us
9
My choice to stay every time I’m in Florence
Pros:

Clean. Easy free parking

Cons:

Elevator was out the whole time we were there. Luckily we were on the bottom floor.

2026-07-19 • via Nuitee
R
Rea • couple • il
9
2026-07-19 • via Nuitee
K
Kendra • couple • us
9
I’d stay there again
Pros:

It was comfortable and quiet

Cons:

The pillows we had, had goose feathers in them which means you can’t wash them. So they had a very bad odor.

2026-07-13 • via Nuitee
B
Brittny • family_with_children • us
10
2026-07-13 • via Nuitee
K
Kostiantyn • couple • us
10
2026-07-11 • via Nuitee
K
Kaitlynn • family_with_children • us
9
Pros:

Nice and neat

Cons:

Nothing

2026-07-09 • via Nuitee
D
Donald • couple • us
10
Just what we wanted and needed and at the right price.
Pros:

It was very fine.

Cons:

I can’t think of anything. We were well pleased.

2026-06-27 • via Nuitee
D
Debra • family_with_children • us
8
2026-06-26 • via Nuitee
D
dustinwK7549EN • Family
2
This Hotel is a DUMP
Pros:

This hotel is an absolute dump. The rates are extremely high considering the poor condition of the property and the lack of services provided. The hotel has significant maintenance issues, including an elevator that has been out of service for an extended period. Guests are forced to carry their luggage up multiple flights of stairs without any assistance, which creates a serious inconvenience, especially for individuals with disabilities or mobility limitations. The overall cleanliness is unacceptable. Trash is left sitting in the hallways for days at a time, and housekeeping standards appear to be lacking throughout the property. The complimentary breakfast is very limited, consisting primarily of cereal, frozen sausage, and watered-down orange juice—and even those options may be unavailable if you do not arrive early. The guest rooms show extensive wear and damage, with little evidence of proper upkeep or maintenance. Despite the absence of advertised amenities and ongoing maintenance issues, management does not offer discounts or accommodations to affected guests. Perhaps most disappointing is the staff’s response to guest concerns. Employees seem indifferent to the numerous problems throughout the hotel and show little interest in resolving issues. During my stay, I spoke with several other guests, and nearly all shared the same complaints and frustration regarding the condition of the property. Overall, this hotel is overpriced, poorly maintained, and does not deliver the experience it advertises. I would not recommend staying here.

2026-06-23 • via Tripadvisor
K
KELLY • family_with_children • us
8
Clean comfy with a couple improvements needed
Pros:

Bed and sheets were so comfy

Cons:

No fans in the bathroom and elevator did not work

2026-06-21 • via Nuitee
J
Jamie • couple • us
10
Stay here!!!
Pros:

Everything!!

Cons:

It was amazing no complaints

2026-06-15 • via Nuitee
A
Arlene • couple • us
9
It was a last minute need for a hotel, and we were satisfied.
Pros:

Comfy room, good bed, good breakfast

Cons:

Bathroom sink was slow draining, and faucet is not right. Carpet was torn at the seam. Room 420

2026-06-15 • via Nuitee
E
Eric • solo_traveller • us
4
Got a room for a little get away R&R but bed was uncomfortable small tv with limited channels and a shower that was
Pros:

The balcony

Cons:

Bed was to hard shower had little pressure and had a loud squealing noise the whole first night and tv was too small without enough premium channels

2026-06-14 • via Nuitee
R
Rachel • solo_traveller • us
10
2026-06-12 • via Nuitee
W
Will • couple • us
10
Pros:

The location was awesome and having the pool

Cons:

Wished there was an outdoor pool

2026-06-10 • via Nuitee
Q
Q690XHjoep • Couples
10
Comfort Suites Florence checked all the boxes!
Pros:

My wife and I stopped for the night in Florence on our way from Tennessee to our home in Michigan. We were not expecting the professional level of customer service we received from the moment we approached the check- in desk. MAJOR COMPLIMENT TO HANNAH who warmly welcomed us and immediately made us feel at home. She was friendly and very professional in explaining all the amenities of our Comfort Suites stay. We asked her if there was a ground floor room available to which she checked and accommodated us. Again, Hannah was professional, detailed and very friendly. What a great experience she provided to us and kudos to the entire CS Staff! I enjoyed using the clean workout equipment the next morning as well as delicious breakfast. Will stay here again!

2026-06-03 • via Tripadvisor
R
Rita • family_with_children • us
10
Planning to book again in August
Pros:

Location was perfect. Close to stores and restaurants.

Cons:

The maintenance guy was a jerk

2026-06-02 • via Nuitee