Comfort Suites Florence - Cincinnati South

Hotels
•
Comfort Suites
8.5 (491 reviews)
5905 Merchants Street , Florence , US
+1 859-212-9176

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and modern rooms
Very comfortable beds
Convenient location near restaurants
Good breakfast
Friendly, accommodating check-in (many reports)
Nice pool/patio and pleasant rooms
Cons:
Service inconsistency / rude staff and disputed smoking charge
Isolated cleanliness issues (found baby wipes/diaper; one bed-bug report)
Pool described as cold or small
Toilet malfunction for one guest with no discount applied
Occasional moldy smell in a room
Higher prices during events

Categories

Cleanliness
8.5
Mostly praised as clean and modern across many reviews, though isolated issues reported (found baby wipes/diaper in a room, a report of bed bugs, and a minor moldy smell in one room) which lower the score slightly.
Service
8
Mixed service feedback: several mentions of friendly, accommodating front-desk staff and easy check-in, contrasted with reports of rude staff and a serious complaint about being falsely accused and charged for smoking; overall service is decent but inconsistent.
Location
9
Frequently called out as convenient and close to restaurants (walkable to dining), generally a strong positive despite one note about being a little off the main road.
Room Quality
9
Rooms described as modern, beautiful, with very comfortable beds and nice patios; isolated maintenance issues (toilet not working for one guest) and an instance of trash left behind slightly temper an otherwise strong room quality impression.
Amenities
8
Amenities generally appreciated (pool, breakfast area, patio), but multiple comments about the pool being cold or small and breakfast service times being earlier than expected reduced the amenity score.
Value for Money
8
Value is mixed: several guests felt the price was reasonable and praised comfort, but complaints about event-driven higher rates, unexpected charges (smoking fee), and no discount for known issues lowered perceived value.
Food and Beverage
8.5
Breakfast frequently described positively (good breakfast bar), with a few complaints about breakfast hours and one guest praising nearby pizza; overall generally favorable.
Overall Experience
9
Overall sentiment trends positive with many guests saying they'd stay again and praising cleanliness, comfort, and location, though a minority of serious negative service/cleanliness incidents tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious Amenities
Comfort Suites Florence - Cincinnati South offers a range of luxurious amenities to ensure a comfortable stay for guests. With an indoor pool, fitness centre, and sun terrace, relaxation and leisure are at your fingertips.

Convenient Location
Conveniently located just 2 km from Cincinnati/Northern Kentucky International Airport, and close to popular attractions such as Pioneer Park and Goebels Park, this hotel is the perfect choice for both leisure and business travelers.

Exceptional Service
From the 24-hour front desk to the free WiFi throughout the property, guests can expect exceptional service and hospitality at Comfort Suites Florence - Cincinnati South.

Book your stay now and experience the perfect blend of comfort and convenience at Comfort Suites Florence - Cincinnati South.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Location

Guest Reviews

8.5
Based on 491 reviews
Cleanliness: 8.5
Service: 8
Location: 9
Room Quality: 9
Amenities: 8
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 9
C
Christie • couple • us
9
2026-10-31 • via Nuitee
K
Kimberly • family_with_children • us
9
Pros:

Everything

Cons:

Everything

2026-10-26 • via Nuitee
S
Stephanie • family_with_children • us
1
Pros:

nothing

Cons:

everyone was rude, got charged for smoking when I dont even smoke!!!! Will never stay here again!!

2026-10-20 • via Nuitee
T
Timothy • solo_traveller • us
10
A great place to stay
Pros:

Had everything I needed.

Cons:

Nothing.

2026-10-20 • via Nuitee
T
Thomas • solo_traveller • us
1
Not good
Pros:

One of the front desk ladies was nice

Cons:

They had bed bugs and then treated me like I was a liar.

2026-10-12 • via Nuitee
L
Lisa • couple • us
8
2026-10-11 • via Nuitee
G
Ginger • couple • us
5
Pros:

Safety, comfort, cleanliness, amenities

Cons:

I was charged $250 on my credit card separate from the cost of my room and I went to the front desk when I checked out and the gentleman said it’s because someone in my Party was smoking on the balcony. And I advised him that we did not have any members of our party that were smokers and we did not smoke on the property and he had to call someone for a photo evidence and then he showed me the picture but no one smoking in the picture and I tried to tell him that. He didn’t really care and refuse to send the picture to me because all it showed was a hand and legs on the balcony and there was no smoke. There was no cigarette. It was just a person sitting there. I am a platinum member of another hotel group and I really wanted to switch to comfort suites from now on, but after that experience of being falsely accused of something that I didn’t do nor my husband didn’t do, I’m debating on ever staying there again and we fly to Florence Kentucky often to meet Family in Newport.

2026-10-10 • via Nuitee
B
billy • solo_traveller • us
10
Pros:

Clean modern up to date hotel elevator was noisy the location is a little off the main road it was $156 and 30 min north it's $83 for same hotel chain.

2026-10-08 • via Nuitee
J
Jeffery • couple • us
8
Great place to stay
Pros:

Nice room

Cons:

Cold pool

2026-10-07 • via Nuitee
T
Thomas • couple • us
10
Pros:

Good

2026-09-17 • via Nuitee
L
Laurel • couple • us
10
Comfortable
Pros:

Cleanliness and very comfortable beds

Cons:

Breakfast over at 9:30 most places it 10 am

2026-09-07 • via Nuitee
C
Christina • solo_traveller • us
10
Pros:

Beds very comfortable

2026-09-06 • via Nuitee
G
Glen • couple • us
4
2026-08-26 • via Nuitee
L
Lakeshia • solo_traveller • us
10
Pros:

I loved everything

Cons:

Breakfast

2026-08-24 • via Nuitee
T
tara • solo_traveller • us
9
Overall a great hotel will stay again.
Pros:

Very modern. Nice patio. Beautiful rooms. Pool was nice.

Cons:

Found a pack of baby wipes and a diaper in our room.

2026-08-24 • via Nuitee
D
Debralyn • solo_traveller • us
10
2026-08-22 • via Nuitee
C
Connie • couple • us
9
Pros:

Room and facilities were very nice. Location nice will stay again. Disappointed that our toilet didn’t work and no discount was applied

Cons:

Toilet did not work at all and no discount was applied. Manager never called us the next day as promised.

2026-08-20 • via Nuitee
K
Kathleen • solo_traveller • us
8
Great value hotel close to restaurants
Pros:

The bed was comfortable and the shower was good. Close to restaurants and even walkable.

Cons:

Older hotel

2026-08-19 • via Nuitee
N
Natalie • family_with_children • us
9
good clean safe location
Pros:

the rooms were good! We enjoyed the swimming, breakfast bar was good. Location was great! There is a pizza place right up the road and it was sooooo good! We fully enjoyed our stay. The parking lot was clean.

Cons:

The room had a little moldy smell to it. Maybe because the air unit. which it smelled like. There was some cosmetic issues in the lobby but I didn't mind it. The beds were good we really enjoyed our stay

2026-08-19 • via Nuitee
T
Tiffany • couple • us
9
Pros:

Convenient

Cons:

Nothing

2026-08-19 • via Nuitee