Hotel Las Puertas de Tepoztlan

Hotels
7.8 (280 reviews)
Jardinera No. 14, Barrio Santisima Trinidad , Tepoztlán , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious facilities
Cons:
Poor cleanliness
Service issues
High prices for value received

Categories

Cleanliness
6.41
Multiple reviews highlighted poor cleanliness, including dirty curtains and unkempt facilities.
Service
7.88
Service was described as standard, but some guests encountered issues with double charging.
Location
9.42
Reviewers frequently mentioned the excellent location, close to various amenities.
Room Quality
7.87
Rooms were noted as clean but some had issues like cold water and maintenance concerns.
Amenities
8.4
Amenities like the pool and jacuzzi received mixed feedback, citing lack of warmth and maintenance.
Value for Money
6.86
Several reviews indicated that the price paid did not match the quality of the facilities.
Food and Beverage
6.91
Breakfast options were criticized for poor taste despite good presentation.
Overall Experience
8.68
Despite several issues, many guests appreciated the location and some aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:32

Property Description

Luxurious Amenities and Relaxation

Hotel Las Puertas de Tepoztlan is a serene retreat nestled in the heart of Tepoztlán. Enjoy the outdoor swimming pool, hot tub, and beautiful garden for ultimate relaxation.

Gourmet Dining and Entertainment

Indulge in delicious meals at the on-site restaurant and unwind with your favorite drink at the bar. The hotel's terrace offers stunning views, perfect for a romantic evening or social gathering.

Scenic Views and Comfortable Stay

Wake up to breathtaking mountain views from your private balcony in select rooms. With free private parking and a continental or American breakfast available, your stay at Hotel Las Puertas de Tepoztlan promises both comfort and convenience.

Book your stay now at Hotel Las Puertas de Tepoztlan for an unforgettable experience in Tepoztlán!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: MEX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for MXN 712 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 280 reviews
Cleanliness: 6.41
Service: 7.88
Location: 9.42
Room Quality: 7.87
Amenities: 8.4
Value for Money: 6.86
Food and Beverage: 6.91
Overall Experience: 8.68
S
Søren • couple • dk
10
2026-05-11 • via Nuitee
C
C.G • family_with_children • mx
8
Pros:

esta bien ubicado del pueblo magico

Cons:

le falta tener aire acondicionado en vez de ventilador de piso

2026-05-11 • via Nuitee
L
Luis Antonio • couple • mx
6
Precio alto Calidad mala
Cons:

Es un hotel con mala calidad del cuarto, la chapa de la puerta vieja y la venta no cierra y no da seguridad.

Iluminación mala, cama y almohadas incómodas, muebles viejos y sin mantenimiento, no tienen cosas básicas como gorra para baño, plancha, secadora y la regadera de mala calidad.

2026-05-04 • via Nuitee
E
Elena • solo_traveller • mx
9
Pros:

La habitación es muy amplia con todo lo necesario para la estancia, además de su ubicación

2026-05-01 • via Nuitee
A
Arnoldo • couple • mx
7
Pros:

TEPOZTLAN

Cons:

POCA PRESION DE AGUA EN REGADERA Y BAÑO, EL INTERNET INSUFICIENTE.

2026-04-16 • via Nuitee
P
PETRA • family_with_children • us
7
Not too many 4+sars in area but this worked for us, it was ok not great
Pros:

Didn’t eat there. , location was great in that small town , room were good size, pool was nice, quite , view of mountains

Cons:

Not used to no a/c nights were cool , no handicap ramps , no microwave , no coffee , furniture outdated

2026-04-14 • via Nuitee
D
Diana • family_with_children • mx
8
Pros:

El desayuno y el cuarto grande

Cons:

El trato del personal que nos recibió no fue muy amable que digamos, la alberca sucia y muy fría

2026-04-10 • via Nuitee
H
Hector • solo_traveller • mx
10
Genial
Pros:

Las habitaciones y el jacuzzi

Cons:

No logré sintonizar la TV

2026-04-10 • via Nuitee
A
Alvarado • couple • mx
9
Pros:

La habitación era muy bonita y el hotel en general tiene muy buena pinta

Cons:

Personal del hotel inexistente. La gente de recepción muy fría

2026-04-09 • via Nuitee
L
Leos • couple • mx
10
2026-04-05 • via Nuitee
M
Max0109 • couple • mx
9
Pros:

Buena ubicación

Cons:

Se escucha mucho los ruidos de afuera sobre todo las habitaciones de abajo

2026-04-04 • via Nuitee
V
Virginia • couple • mx
8
Pros:

Ubicación

Cons:

La cama era super incomoda, cada que me movía rechinaba el colchón, igual las almohadas eran super planas.

2026-04-04 • via Nuitee
A
Ana Karen • extended_group • mx
8
2026-04-03 • via Nuitee
M
max • couple • se
1
Wont be going back
2026-03-30 • via Nuitee
P
Priego • family_with_children • mx
7
relajante
Pros:

La ubicación es muy buena, y es confortable.

Cons:

EL restaurante no estaba abierto por la tarde,

2026-03-23 • via Nuitee
V
Vargas • couple • mx
8
Pros:

Las instalaciones

Cons:

Estaban sucias las sábanas, se escucha mucho lo que pasa en otros cuartos

2026-03-22 • via Nuitee
S
Sanchez Rascon • couple • mx
9
Pros:

Las habitaciones son amplias y comodas

Cons:

La habitación donde me hospede, el baño no esta fijo al suelo y se escapan los olores del drenaje

2026-03-19 • via Nuitee
E
Emerald • couple • us
8
2026-03-17 • via Nuitee
M
María De La Luz • couple • mx
8
Pros:

Que esta céntrico e incluye desayuno

Cons:

La alberca

2026-03-16 • via Nuitee
J
Jose Rogelio • couple • mx
7
2026-03-16 • via Nuitee