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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Swimming pool
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Restaurant
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Terrace
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Family rooms
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Garden
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Tour desk
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Ironing service
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Hot tub/Jacuzzi
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Dry cleaning
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Massage services
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Packed lunches
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Spa/wellness center
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Babysitting/child services
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Non-smoking throughout
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Private parking
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Outdoor pool
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Private check-in/check-out
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Daily housekeeping
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Parking garage
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Shuttle service (additional charge)
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Special diet menus - on request
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Grocery deliveries
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Kid meals
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Snack bar
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Heated pool
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Evening entertainment
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Public Bath
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Pool bar
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Swimming pool toys
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Sun loungers or beach chairs
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Sun umbrellas
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Fruits
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Shallow end
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Spa/wellness center services
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Kids' pool
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Beauty Services
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Key card access
Review Highlights
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Property Description
Luxurious Amenities and Relaxation
Hotel Las Puertas de Tepoztlan is a serene retreat nestled in the heart of Tepoztlán. Enjoy the outdoor swimming pool, hot tub, and beautiful garden for ultimate relaxation.
Gourmet Dining and Entertainment
Indulge in delicious meals at the on-site restaurant and unwind with your favorite drink at the bar. The hotel's terrace offers stunning views, perfect for a romantic evening or social gathering.
Scenic Views and Comfortable Stay
Wake up to breathtaking mountain views from your private balcony in select rooms. With free private parking and a continental or American breakfast available, your stay at Hotel Las Puertas de Tepoztlan promises both comfort and convenience.
Book your stay now at Hotel Las Puertas de Tepoztlan for an unforgettable experience in Tepoztlán!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Muy bien ubicado
La sábanas no estaban limpias, pero el personal las cambió de inmediato
Abbiamo avuto il rumore del generatore tutta la notte che non ci ha fatto dormire bene.
The location was very convenient, and the breakfast was genuinely good. We enjoyed the food, which was one of the few positive aspects of our stay.
Unfortunately, our experience fell significantly below our expectations, considering the price we paid. In our opinion, the property does not meet the standards typically associated with a four-star hotel.
We had several issues during our stay. The bedsheets were not clean, and unfortunately, the replacement sheets were in even worse condition. There was also an unpleasant sewage smell throughout the property, the room appeared poorly maintained, and the bed was quite uncomfortable.
Additionally, we experienced multiple power outages and repeated interruptions to the water supply, which made our stay even less comfortable.
Overall, we were very disappointed with the quality of the facilities and the level of service relative to the price. We had expected a much better experience and, unfortunately, did not feel that we received good value for our money. Based on our experience, I would not recommend this property.
El domo de la recepción.
- La puerta de entrada a la habitación no permitía poner seguro desde adentro porque la cerradura estaba mal cortada.
- La luz que se prende fuera con sensor ir te despierta a la noche si alguien pasa, porque no hay cortinas blackout o más oscuras.
- Las sábanas y edredones blancos, todos llenos de manchas.
- La sábana que cubre el colchón era solo una sábana encimera que se salía si me movía.
- Las almohadas manchadas y muy finas, sucias.
- Una araña muerta aplastada sobre el techo (podrían quitarla, no?, estirando las manos o sobre una pequeña escalera se llega).
- Las puertas corredizas del baño que dan hacia la calle, una no tiene seguro y se abre desde afuera, como seguridad es observable.
- La grifería del lavamanos del baño, rota.
- 1 solo pomito de shampoo y una barrita de jabón mini para 2 personas.
No incluía desayuno y no lo esperaba, pero por unos 85-90 usd la noche, esperaba que al menos las instalaciones estén en mejores condiciones. Solo llegamos a bañarnos, dormir e irnos. Entiendo que la plaza hotelera de Tepoz puede ser costosa, pero aún así, creo que hay que tener una relación precio calidad más armónica y cuidar los detalles de alguien que si los observa y espera al menos lo mínimo y básico que es limpieza, pulcritud y sensación de confort al descansar.
Las críticas no son con malicia, creo son oportunidades de mejora que harían revalorizar la experiencia.
Esta muy cerca del centro y el desayuno esta bien servido
No había tv por cable, lo reportamos y según lo iban a checar pero no solucionaron el problema
Esta muy bien todo
La limpieza deja mucho que desear.
La ubicación es excelente
Hay mucha humedad dentro de los cuartos
La ubicación, el personal amable
La habitación en mal estado, base de la cama rota, mobilliario descuidado, limpieza dudosa, ruido en la noche de alguna bomba, no tenía las toallas necesarias ejemplo toalla para manos
The room were big.
The staff was rude and they didn’t have food to buy from the premises.
La atención de la chica del restaurante es excelente!
No me gustó que la televisión no tenía señal, que la alberca estaba un poco descuidada y el agua estaba helada, y el baño está un poco incómodo que se sale el olor hacia la habitación.
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