Hotel Las Puertas de Tepoztlan

Hotels
7.8 (258 reviews)
Jardinera No. 14, Barrio Santisima Trinidad , Tepoztlán , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious facilities
Cons:
Poor cleanliness
Service issues
High prices for value received

Categories

Cleanliness
6.41
Multiple reviews highlighted poor cleanliness, including dirty curtains and unkempt facilities.
Service
7.88
Service was described as standard, but some guests encountered issues with double charging.
Location
9.42
Reviewers frequently mentioned the excellent location, close to various amenities.
Room Quality
7.87
Rooms were noted as clean but some had issues like cold water and maintenance concerns.
Amenities
8.4
Amenities like the pool and jacuzzi received mixed feedback, citing lack of warmth and maintenance.
Value for Money
6.86
Several reviews indicated that the price paid did not match the quality of the facilities.
Food and Beverage
6.91
Breakfast options were criticized for poor taste despite good presentation.
Overall Experience
8.68
Despite several issues, many guests appreciated the location and some aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:32

Property Description

Luxurious Amenities and Relaxation

Hotel Las Puertas de Tepoztlan is a serene retreat nestled in the heart of Tepoztlán. Enjoy the outdoor swimming pool, hot tub, and beautiful garden for ultimate relaxation.

Gourmet Dining and Entertainment

Indulge in delicious meals at the on-site restaurant and unwind with your favorite drink at the bar. The hotel's terrace offers stunning views, perfect for a romantic evening or social gathering.

Scenic Views and Comfortable Stay

Wake up to breathtaking mountain views from your private balcony in select rooms. With free private parking and a continental or American breakfast available, your stay at Hotel Las Puertas de Tepoztlan promises both comfort and convenience.

Book your stay now at Hotel Las Puertas de Tepoztlan for an unforgettable experience in Tepoztlán!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: MEX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for MXN 712 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 258 reviews
Cleanliness: 6.41
Service: 7.88
Location: 9.42
Room Quality: 7.87
Amenities: 8.4
Value for Money: 6.86
Food and Beverage: 6.91
Overall Experience: 8.68
C
cindy liliana • family_with_children • mx
1
Pros:

La ubicación

Cons:

La limpieza pésima, nos queríamos meter a la piscina y estaba muy sucio, la limpieza del cuarto muy sucio

2026-02-13 • via Nuitee
G
Gaby • family_with_children • mx
7
Pros:

La ubicación es excelente, con mucha privacidad, el trato del personal es muy bueno

Cons:

La limpieza de la habitación no era buena, la tina estaba muy sucia, las ventanas de la habitación sin seguros por lo que era fácil meterse, tampoco servía la caja de seguridad

2026-02-10 • via Nuitee
B
Benitez cruz • family_with_children • mx
10
2026-01-25 • via Nuitee
G
Guillermo • couple • us
10
Quiet place
Pros:

Close to downtown 4 blocks

Cons:

N/a

2026-01-19 • via Nuitee
J
Juan Eduardo Aspillaga • family_with_children • cl
10
Muy buen hotel en un pueblo mágico
Pros:

La atención es muy atenta. EL jardín y la piscina estan bien cuidados. El paisaje y la vista desde el restaurant es espectacular.

Cons:

Nada, para una estadía corta está todo muy bien. Sólo que el restaurant cierra temprano, a eso de las 8:30PM.

2026-01-12 • via Nuitee
G
Gabriela • couple • mx
8
Cons:

No hay aire acondicionado

2026-01-05 • via Nuitee
A
Antonio • family_with_children • mx
9
2026-01-05 • via Nuitee
S
Socorro • couple • mx
4
Pros:

La ubicación y las instalaciones bien

Cons:

Falta de higiene en los jacuzzi no colocal la calefacción a las albercas , los desayunos estan muy feo

2026-01-02 • via Nuitee
K
kengo • couple • jp
8
2025-12-31 • via Nuitee
R
Raul Alfonso • couple • mx
10
2025-12-27 • via Nuitee
Y
Yogev • solo_traveller • mx
1
2025-12-11 • via Nuitee
A
Andres • family_with_children • mx
1
Cons:

Terrible servicio, me hicieron doble cobro de mi reservación, y al solicitar el reembolso solo me dan largas o no contestan.

2025-11-28 • via Nuitee
D
DIANA ITZEL • extended_group • mx
8
Pros:

Las habitaciones están muy limpias y cómodas y los desayunos están muy ricos.

Cons:

La alberca y el jacuzzi tienen agua muy fría y le hace falta un poco de mantenimiento

2025-11-18 • via Nuitee
K
Kristi • extended_group • us
6
Price didn't match value
Pros:

Large room

Cons:

Price i paid did not match the quality or state of the room and facilities. Needs renovation

2025-11-11 • via Nuitee
E
Eva • couple • us
3
2025-11-05 • via Nuitee
M
Mitzy • couple • mx
9
Pros:

Las instalaciones son espaciosas, el estacionamiento igual, el personal muy amable , el concepto es muy bueno, la alberca de buen tamaño

Cons:

Detalles de descuido/ maltrato / uso en muebles, grifos, coladeras , chapa de entrada a la habitación

2025-10-18 • via Nuitee
Y
Yogev • couple • mx
1
2025-10-14 • via Nuitee
Y
Yogev • family_with_children • mx
1
2025-10-14 • via Nuitee
Y
Yogev • couple • mx
1
2025-10-14 • via Nuitee
Y
Yogev • couple • mx
1
2025-10-14 • via Nuitee