Hanoi Traveller House

Hotels
9.1 (1167 reviews)
13 Phố Mã Mây , Hanoi , vn

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Soundproof rooms
Car hire
Currency exchange
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Value for money
Cons:
Noise from the street
Amenities not up to standard
Issues with breakfast requests

Categories

Cleanliness
8.95
Hotel is clean, though some mention a lack of decor.
Service
9.45
Staff are friendly and helpful across multiple reviews.
Location
9.45
Great central location with easy access to attractions.
Room Quality
8.45
Rooms are functional but some issues mentioned with noise and broken amenities.
Amenities
8.95
Good breakfast options available, though some issues with shared facilities.
Value for Money
9.65
Exceptional value for basic accommodations.
Food and Beverage
8.45
Breakfast is good, but some have had issues with early breakfast requests.
Overall Experience
9.45
Overall pleasant stay with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:18

Property Description

Convenient Location
Located in the heart of Hanoi, Hanoi Traveller House offers easy access to major attractions such as Hanoi Old City Gate, Trang Tien Plaza, and Hoan Kiem Lake, making it the perfect choice for travelers looking to explore the city.

Exceptional Services
Enjoy top-notch services including free WiFi, room service, and a 24-hour front desk to cater to all your needs during your stay at Hanoi Traveller House. The staff is dedicated to ensuring your comfort and convenience throughout your visit.

Nearby Landmarks
Immerse yourself in the rich culture of Hanoi with popular landmarks like the Thang Long Water Puppet Theater and St. Joseph Cathedral just a stone's throw away from the hotel. Explore the city with ease starting from our doorstep.

Book your stay at Hanoi Traveller House now and experience the best of Hanoi at your doorstep.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 1167 reviews
Cleanliness: 8.95
Service: 9.45
Location: 9.45
Room Quality: 8.45
Amenities: 8.95
Value for Money: 9.65
Food and Beverage: 8.45
Overall Experience: 9.45
4
49d53d7daa2e73a9012f8666e046e670 solo_traveller id
8
2026-04-18 via Nuitee
E
e7ad896a1c8c7222f96f7ca1e27c33bd solo_traveller es
9
Excelente calidad/precio
Pros:

Calidad/precio

Cons:

No es una crítica, es algo común en casi todo los hostel y que muchos valoran como positivo: el A/C muy frío todo el día puesto. El termostato de cada persona es distino.. ahahaha

2026-04-17 via Nuitee
B
bd78044d1140726ffcd2ebe60639ec5f solo_traveller cz
9
Pros:

Every time I came back to Hanoi I went here. Helpful and friendly staff. Thank you for everything!!! :)) Nikol

Cons:

Bathroom and toilets could be cleaner.

2026-04-16 via Nuitee
2
2811bbb7c4aa720b1ed641a7b0b89688 couple ca
10
2026-04-16 via Nuitee
7
7deedbe6341070469b34ec9b6ea1eef5 solo_traveller ec
8
Pros:

El personal súper atento y la ubicación muy céntrica

Cons:

Estuve en habitación compartida y dejaban entrar a personas con comida, lo cual era muy desagradable

2026-04-16 via Nuitee
4
43e18662d99672873ebda8000dafc71c couple au
5
Quiet, old and definitely very overrated on booking.com
Pros:

The location is very convenient right in the central part of town
Laundry service was great

Cons:

Never received the wifi password
The room had no windows
Toom was very old
The shower leaked everywhere
Really dead terrible atmosphere
Worst part was the staff were just extremely unhelpful and rude.
Not a place for a tourist hoping to meet new people

2026-04-15 via Nuitee
0
04bd7a0ebf7e728bb0b6b00c42a8812a solo_traveller au
7
Buena
Pros:

Buena ubicación, buen desayuno y buen trato de la gente que trabajaba en la recepción.

Cons:

Falta limpieza en los baños comunes y en la cocina. Los baños dentro de la habitación no son muy prácticos.

2026-04-15 via Nuitee
2
2ebf9a6cc86772227fc674d2a6a8f0bc couple au
10
Fantastic value for money in a central location with staff that really go above and beyond to help you and everyone else
Pros:

This was one of the best places I’ve stayed in Hanoi the staff for exceptionally helpful and went out of their way to look after us. We were upgraded our room one night and the second time when we were staying in Fordham accommodation it was exceptionally comfortable and we also were given bottom bunks due to our height the facilities allow you to store your luggage and have a shower even after you’ve booked out and even went above and beyond to help Me pay a bill to a craft maker after I completed a course and still had to pay an additional fee for materials I had used from their own personal account. These guys really made our stay fantastic even the breakfast was a great standard. I could not be happier and will definitely be back when I come back.

Cons:

There is nothing to fault. This place was fantastic. The only thing that I was mentioning are really obvious things when you’re booking your accommodation. If you don’t like noise until late in the night don’t book something that is in the heart of the old town near karaoke bars and beer Street if you don’t want to share where people may have the light on a little bit into the night, don’t book a dorm room and if you’re expecting a class facilities over a five star hotel then you clearly are not booking the right accommodation for the Price and everything this was above me on what I’ve expected from hostels it was fantastic

2026-04-14 via Nuitee
0
00890797c51870e497fd4e0fe6349732 solo_traveller fr
8
Super emplacement, bon rapport qualité prix
Pros:

Super emplacement
Terrasse au dernier étage
Assez de toilettes malgré de grosses dortoirs
Personnel arrangeant
Assez propre
Lits fermés par rideaux et rangement fermés à clef pour les sacs

Cons:

Salles communes petites
Pas d’eau à dispo

2026-04-14 via Nuitee
S
Sophie couple nl
8
Top!
Pros:

Het was een perfecte locatie, had nette gedeelde faciliteiten en heel behulpzaam personeel!

Cons:

Wij hadden een kamer zonder raam. Dit was opzich geen probleem, want dit maakte de kamer juist lekker rustig en donker. Het enige jammere was dat de kamer alleen grote TL verlichting had. Wij zouden aanraden nog een nachtlampje te plaatsen. Dit is net wat aangenamer wakker worden. Verder was het dikke prima!

2026-04-11 via Nuitee
O
Oliver couple gb
10
2026-04-10 via Nuitee
M
MASASHI solo_traveller jp
10
ロケーション最高の満足できる施設価格もリーズナブル
Pros:

旧市街中心部で周囲にレストランも多数あり。ロケーションとしては良い。

Cons:

宿泊者の問題もあるが、シャワールームや、洗面所周りが汚い

2026-04-10 via Nuitee
H
hutchinson solo_traveller nz
6
Pleasant but the reviews made me think I was getting a bargain
Pros:

Decent bathrooms and solid location

Cons:

Not the most comfy bed, or the best curtains around sed bed, Or the best aircon to round it all out

2026-04-10 via Nuitee
S
Stephanie solo_traveller cr
6
Pros:

La ubicación era buena. El personal muy atento y pendiente. Te ofrecen café durante el día y el desayuno muy bueno. La cama cómoda y agradable para dormir.

Cons:

El baño. Le hace falta atención a este espacio. Se ve todo muy sucio y descuidado.

2026-04-09 via Nuitee
M
Marta solo_traveller es
7
Cons:

La limpieza de los baños era deificiente

2026-04-07 via Nuitee
M
Maria Estela solo_traveller au
7
Pros:

Good location

Cons:

The shared room and bathrooms need more cleaning.

2026-04-06 via Nuitee
N
Nounours 72 family_with_children fr
8
Pros:

Situé dans le vieux Hanoï, l'immeuble un peu ancien mais confortable.

Cons:

Bar à karaoké situé à proximité avec un volume sonore élevé jusqu'à 2h du matin. Audible depuis la chambre au 4eme étage, malgré une double porte donnant sur la terrasse. Enfin il faut bien que la jeunesse s'amuse.

2026-04-06 via Nuitee
Y
Yehuda solo_traveller il
10
Pros:

הצוות נחמד ויודע אנגלית, הכל נקי, יש שקט בחדר , קרוב להכל

2026-04-05 via Nuitee
V
VLADISLAV BEREZKIN solo_traveller ru
10
Pros:

Очень удобное месторасположение, всё необходимое рядом, близко железнодорожный вокзал. Хостел находится в очень оживлённом старом квартале, если вы едете тусоваться, вам точно сюда. При всём при этом в номере было тихо, звукоизоляция хорошая, всегда были свободные туалеты и душевые. Приветливый персонал, можно спокойно оставлять свои вещи если вы приехали рано до заселения и после чек аута, если у вас как и у меня вечерний поезд.

Cons:

Меня всё устроило. Повезло с соседями и я нормально, в тишине выспался.

2026-04-05 via Nuitee
M
MI extended_group vn
8
2026-04-05 via Nuitee