NASS Pinar del Lago

Hotels
•
Independent
7.6 (49 reviews)
Avenida Ordoñez Lasso e Higuerillas, Cuenca, 010111 , Cuenca , EC
593-95-8990339

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Pets allowed

Facilities

Free breakfast
Area shuttle (surcharge)
Free WiFi
Luggage storage
Continental breakfast
Wheelchair accessible
Free airport transportation
Free breakfast
Safe-deposit box at front desk
Front desk (limited hours)
See all facilities

Review Highlights

Cons:
Moisture in room cabinets

Categories

Cleanliness
5.49
The bathtub and cabinets showed signs of moisture, indicating cleanliness issues.
Service
7.96
Standard quality for this hotel tier.
Location
8
Standard quality for this hotel tier.
Room Quality
7.95
Standard quality for this hotel tier.
Amenities
7.98
Standard quality for this hotel tier.
Value for Money
7.94
Standard quality for this hotel tier.
Food and Beverage
7.99
Standard quality for this hotel tier.
Overall Experience
7.46
Overall experience affected by room cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:27

Property Description

Convenient Amenities

Enjoy complimentary wireless internet access and tour/ticket assistance during your stay. Catch a ride to nearby destinations on the area shuttle, and savor a delicious meal at the hotel's coffee shop/cafe.

Featured Amenities

Unwind in one of the 17 guestrooms with minibars and LED televisions. Relax in deep soaking bathtubs and make use of complimentary toiletries. Take advantage of the business center, dry cleaning services, and complimentary airport shuttle.

Ideal Location

Explore nearby attractions like the San Sebastian Plaza and Museum of Modern Art. With a stay at NASS Pinar del Lago in Cuenca, experience the perfect blend of comfort and convenience.

Book now for an unforgettable stay in Cuenca!

Important information:

  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in lb is 13

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Pets

    Pet max weight (per pet) in kg is 6

See all policies

Location

Guest Reviews

7.6
Based on 49 reviews
Cleanliness: 5.49
Service: 7.96
Location: 8
Room Quality: 7.95
Amenities: 7.98
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 7.46
R
RUBEN
8
Pros:

Habitación limpia cómoda

2025-09-29 • via Nuitee
V
Vivi • family_with_children
8
Pros:

Perform the review and care of the bathtub, check the cabinets since they were with moisture in room 209

2025-07-31 • via Nuitee
E
Edith • friends
10
Pros:

buen servicio y atencion

2025-06-23 • via Nuitee
X
XAVIER
8
Pros:

All ok

2025-05-23 • via Nuitee
E
Elizabeth
6
Pros:

Pleasant reception at the front desk. Room had no soap or shampoo products in the shower, and no glasses available. Window blinds were stained, not pretty. Breakfast was mediocre.

2025-04-04 • via Nuitee
I
Irene
2
Desastre de atención
Pros:

Un desastre. La primera noche sobrevendieron el hotel y no nos dieron la habitación a pesar de tener la reserva. El dueño jamás dio la cara y la recepcionista totalmente ineficiente y quemeimportista, ni hizo el intento de dar una solución.

2024-11-13 • via Nuitee
M
MONICA • family
10
Pros:

Muy recomendable

2023-12-03 • via Nuitee
M
Maria
2
Pros:

The internet doesn’t work in the rooms, the hair dryer didn’t work either, the parking is very far from the main lobby

2023-11-01 • via Nuitee
M
Maria
8
Pros:

Staff was nice but i had to go around the hotel to find a person around.

2023-10-16 • via Nuitee
R
roberto
4
Decepcionante
Pros:

La verdad el precio-calidad, no lo amerita. Desayunos muy pobres, el servicio con lo justo pues hay poquisimo personal. El wifi un desastre, el agua caliente intermitente. No volveria.

2023-01-15 • via Nuitee
S
STEFANI • family_with_children
10
Pros:

Muy bonita la habitación amplia y cómoda el desayuno estuvo bien y la limpieza en general bien lo recomiendo

2022-12-06 • via Nuitee
R
Rosita
8
Pros:

Excelente ubicación. Cómodo para pocos días. Deben mejorar las instalaciones, muebles y toallas, ya se nota el desgaste.

2022-11-21 • via Nuitee
D
Daniel
6
Pros:

The only good thing is that the hotel is very cheap. Bed had hairs in it, TV remote didn't work, very noisy, light coming into the room,

2022-10-26 • via Nuitee
V
Verified traveler • partner
4
Pros:

La habitación tenía un fuerte olor a cloro, no tenía toallas y el control del televisor no servía. Las sábanas de las almohadas estaban con manchas amarillas y no había ni calefacción y un teléfono. El precio del hotel es muy bajo, pero no lo vale.

2021-01-04 • via Nuitee
V
Verified traveler • family
8
Pros:

Muy cómodo y buen precio, personal amable y buena ubicación

2020-01-21 • via Nuitee
L
Laurent
10
Pros:

Hôtel très propre et situé pres du centre ville.

2020-01-06 • via Nuitee
V
Verified traveler • family
4
Pros:

Pésimo servicio, falta de seguridad por las noches, muy alejado del centro histórico de la ciudad

2019-11-26 • via Nuitee
J
JONATHAN
8
Pros:

Es cómodo

2019-08-29 • via Nuitee
F
Fernando
10
Muy buena ubicación y servicio
Pros:

Muy buena ubicación y estado del hotel muy bueno , solamente mayor variedad en el desayuno lo haría excelente

2019-08-23 • via Nuitee
T
Tamara • family
10
Pros:

The hotel smelled great. One has to eat breakfast early, otherwise at 8:30 there is not to much variety.

2019-08-09 • via Nuitee