Holiday Inn Express & Suites - Gaylord by IHG

Hotels
•
Holiday Inn Express
8.4 (184 reviews)
525 Dickerson Road , Gaylord , US
+1 989-448-7373

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient/central location
Good breakfast and coffee (cheese omelettes mentioned)
Helpful/front desk staff (quick problem-solving)
Modern design and generally clean/comfortable rooms for many guests
Cons:
Housekeeping issues: hairs, dust, missed towel replacements
Poor room elements: thin/pokey pullout mattresses, squeaky beds, missing sofa-bed bedding
Noise from nearby roads/highway for some rooms
Pool reported chilly and TV difficult to use
Perceived high price / lower value for money

Categories

Cleanliness
7.2
Multiple reports of dark hairs on floors and sheets, significant dust, missed housekeeping service and an odor in one room — cleanliness is below expectation.
Service
9.2
Front desk staff (notably 'Chris') were praised for quick, creative problem-solving; staff generally described as nice although housekeeping execution was inconsistent.
Location
9.4
Frequently described as convenient and an excellent location; however, one review called out significant road/highway noise for certain rooms.
Room Quality
6.8
Several issues: squeaky beds, thin/pokey pullout mattresses, missing sofa-bed bedding and occasional odors — room quality scored poorly.
Amenities
8.6
Breakfast/coffee station well-regarded, but amenities have flaws: pool reported chilly and TV was difficult to use — mixed performance.
Value for Money
7
Multiple guests felt the price was high for what was received; some noted it was comparable to area hotels but value perception is below target.
Food and Beverage
9.6
Breakfast, coffee and items like cheese omelettes received strong positive mentions — food and beverage is a clear strength.
Overall Experience
9.4
Many guests would stay again and praised location, staff and breakfast; persistent cleanliness and some room/noise issues temper but do not overshadow overall positive stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Convenient Location
Located in Gaylord, Michigan, Holiday Inn Express & Suites is just 36 km away from Monument Golf Course. Perfect for both business and leisure travelers, the hotel's proximity to key attractions makes it an ideal choice.

Modern Amenities
Enjoy a range of amenities including an indoor pool, fitness centre, and a 24-hour front desk. Stay connected with complimentary WiFi and make use of the business centre and luggage storage facilities during your stay.

Comfortable Accommodations
Some rooms are equipped with a convenient kitchenette featuring a fridge and microwave, adding a touch of home to your travels.

Book your stay at Holiday Inn Express & Suites - Gaylord for a seamless and enjoyable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 184 reviews
Cleanliness: 7.2
Service: 9.2
Location: 9.4
Room Quality: 6.8
Amenities: 8.6
Value for Money: 7
Food and Beverage: 9.6
Overall Experience: 9.4
D
Debbie • family_with_children • us
10
Pros:

Pretty much everything was great

Cons:

The only thing I can think of would be that the duvet cover was dirty with a brown substance on it. I just took it off and put it in the corner so I'm hoping that it was changed after we left.I had let them know that it was dirty right after getting there and let them know I was taking off and putting it in the corner. The room was extremely dark.

2026-11-07 • via Nuitee
M
Mary • couple • us
10
Cons:

TV was difficult to use.

2026-10-21 • via Nuitee
R
Russo • solo_traveller • it
8
2026-10-09 • via Nuitee
G
Gian Pietro • couple • it
7
2026-09-12 • via Nuitee
C
Cynthia • solo_traveller • us
8
Good but could have been better.
Pros:

The cheese omelettes

Cons:

The bed squeaked every time we moved. Found dark hairs all over the floor in the bedroom. Found dark hairs on the sheets.

2026-09-07 • via Nuitee
K
Kim • family_with_children • us
6
Will not stay again for the price
Pros:

Room was ok shower good pool chilly

Cons:

Room had a smell pool was not warm price too high

2026-09-03 • via Nuitee
T
Tina • couple • us
10
2026-08-15 • via Nuitee
A
Angela • solo_traveller • us
10
2026-08-04 • via Nuitee
H
Holly • family_with_children • us
10
Pros:

I made reservations ahead of time, but by the time I arrived at 10 p.m., the hotel had somehow overbooked and was full. I was told there were no rooms. I was traveling alone with my young child, it was late, and couldn’t imagine going back out to find a hotel from scratch in an unfamiliar city. The clerk on duty problem-solved quickly and creatively, offering to put us in a room that was technically closed to guests because of a broken shower. He took $100 off for the inconvenience. The whole exchange took about five minutes, and we were in our room getting ready for bed. Thank you so much, Chris!

2026-08-03 • via Nuitee
S
steven • couple • us
10
2026-07-20 • via Nuitee
B
BRYAN • couple • us
6
Nice facilities, great location. The things that need attention are simple fixes.
Pros:

Breakfast and coffee station were fine

Cons:

Housekeeping was not good at all. On one occasion, after not having serviced the room for three days, they removed the towels but did not replace them. The front desk had to be called for someone to bring towels to the room. I complained the next morning to the front desk, who assured me someone would service the room that day. While they took out the trash, the bed cover was thrown across the bed without the sheets being remade under it. Additionally, the room had not been properly dusted in some time, as there was a significant layer of dust coating the telephone in the room.

2026-07-18 • via Nuitee
K
Kaitlyn • couple • us
10
2026-07-11 • via Nuitee
T
Tama • extended_group • us
3
The pullout mattress was so thin it wasn’t even worth sleeping on. The wires were poking through and My Son ended up hav
Pros:

It was conveniently located.

2026-07-04 • via Nuitee
J
Joe • couple • us
10
Will definitely stay there again
Pros:

Will stay here again. One of the great breakfasts and coffee we have had. All the amenities were furnished also plus location was not real noisy area either.

Cons:

Nothing I can think ok

2026-06-27 • via Nuitee
I
I571ADscotts • Solo travel
10
The best option in Gaylord!
Pros:

Amazing location, value and experience!!

2026-06-08 • via Tripadvisor
A
Angelita • solo_traveller • us
10
Pros:

location and modern design clean

Cons:

we changed rooms upon check-in due to an odor in the room

2026-06-07 • via Nuitee
W
WILKINSON • couple • us
8
2026-06-03 • via Nuitee
C
Chelsea • family_with_children • us
8
2026-06-01 • via Nuitee
C
Chelsea • family_with_children • us
8
Pros:

Beautiful modern design and nice staff.

Cons:

My pull out sofa bed the first night had no bedding on it so I had to make it myself both nights when my kids and I stayed there.

2026-06-01 • via Nuitee
C
Connie • couple • us
10
2026-06-01 • via Nuitee