Suites by Watermark Hotel and Spa Bali

Hotels
8.2 (729 reviews)
Jalan Uluwatu 88 , Kedonganan , ID
62-361-4725100

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Worn rooms
Breakfast could be improved

Categories

Cleanliness
6.7
Several guests mentioned the rooms being worn, dirty, and having issues with cleanliness.
Service
9.2
Guests consistently praised the staff for being friendly, helpful, and kind.
Location
9.2
The location received positive remarks for being convenient to the airport and nearby attractions.
Room Quality
7.7
Some rooms were spacious but many comments noted them as worn and in need of maintenance.
Amenities
8.2
Typical amenities available, with the rooftop pool being highlighted positively but some areas under maintenance.
Value for Money
8.2
Guests felt the pricing was appropriate for the quality, though some mentioned the hotel is starting to show age.
Food and Beverage
7.7
Breakfast received mixed reviews; it was good but repetitive, and some guests expressed dietary concerns.
Overall Experience
8.7
Overall, guests had a favorable stay experience despite some issues, highlighting service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-04 02:04

Property Description

Luxurious Spa Experience
Indulge in massages, body treatments, and facials at the full-service spa. Don't miss out on the outdoor pool, fitness center, and complimentary bicycle rentals for a rejuvenating stay. Culinary Delights
Savor international cuisine at W Sense restaurant, grab a coffee at the cafe, or enjoy room service. Unwind with a drink at the bar or poolside bar. Convenience at Your Fingertips
Benefit from amenities like free Wi-Fi, concierge services, and a business center. With a prime location near Bukit Peninsula and Benoa Square, this hotel offers both relaxation and convenience.
To book your stay at Suites by Watermark Hotel and Spa Bali for a luxurious getaway, visit our website now!

Important information:

* Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
* No pets and no service animals are allowed at this property.
* Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DPS

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

8.2
Based on 729 reviews
Cleanliness: 6.7
Service: 9.2
Location: 9.2
Room Quality: 7.7
Amenities: 8.2
Value for Money: 8.2
Food and Beverage: 7.7
Overall Experience: 8.7
K
Kazuki • couple • jp
10
また泊まります
Pros:

空港へのアクセス、空港への無料シャトルバスがあるので最終日に滞在するととても良いです。

2026-03-05 • via Nuitee
S
Steven • couple • gb
8
2026-03-03 • via Nuitee
A
Alfredo • couple • au
10
2026-03-01 • via Nuitee
R
Rolando • couple • sg
6
2026-02-28 • via Nuitee
A
Abdulrhman • solo_traveller • sa
1
Very bad and disgusting.. I felt sick staying there.
Pros:

the most disgusting hotel in the entire world.. i get sick from how filthy the hotel is.. don’t get scammed by how cool the pictures are.

Cons:

I have pictures i can show..
i’ll tell you my simple story.. as i checked in.. the staff are nice.. welcoming.. with smiles..
after entering my room.. and i laid on my bed..
it was really bad smell coming from all over the pillows!
i was like ok I’ll ask them to change it for new one..
after.. i asked them clearly.. bring me brand-new one.
they just changed it.
The smell didn’t go away.
after checking inside the pillows i just got sick..
It’s so bad.. i really tried everything to just let it slide..
i couldn’t.
i booked 4 nights.
and i was so tired.
I never slept even a bit.
in the morning i just searched for another hotel.
then i asked for the manager.
told her my story.
She was nice.
She offered to bring new ones.
at this point. I said no thanks.
old hotel.
it’s not even worth almost 70$ per night.
The manger she was nice.. i told her.. if i don’t get refund.. I’ll put my story in booking..
she didn’t really care.
The pictures attached it’s not only one below.. all the pillows like this

2026-02-26 • via Nuitee
K
Katsu • couple • jp
10
2026-02-24 • via Nuitee
F
Florin • family_with_children • ro
3
Pros:

Locatia

Cons:

Turndown service - no refills
Dirty toilet - sour brown water
Bathtube - blocked, impossible to use
Bed - not as requested

2026-02-13 • via Nuitee
P
Paul • couple • au
8
2026-02-12 • via Nuitee
C
Clifton • couple • ke
7
It was a pleasant stay
Pros:

The staff were pleasant and very kind. Very close to the airport. The bed was so big and they responded to our honeymoon request. They also were responsive by getting us meds at 4am.

Cons:

Pool is under renovation and the toilet area seemed a bit small.

2026-02-09 • via Nuitee
M
Mukhulai • family_with_children • mn
6
They gave us family suite with doubled price. but it was same as normal suite.
Pros:

Breakfast was good enough, however every single day it had a same meals. Staffs were very kind and friendly

Cons:

Pool was in mainentance. There were always running pool construction work, it was being noisy everyday.

2026-01-27 • via Nuitee
P
Paul • solo_traveller • au
8
2026-01-23 • via Nuitee
W
Widad • couple • my
9
We booked a room with private pool so the kids had a blast. The room was spacious for the 5 of us, with 3 kids. The beds
Pros:

The location was good as it is nearby the airport, so we stayed during our last few days in Bali.

Cons:

Hopefully they have Halal certificate for their restaurant in the future.

2026-01-21 • via Nuitee
J
Javier Sebastian • couple • cl
10
2026-01-21 • via Nuitee
W
Walter • couple • au
9
2026-01-20 • via Nuitee
A
Astrid • solo_traveller • au
10
Great location, staff and quality accommodation
Pros:

The roof top pool was absolutely amazing, very relaxing.

2026-01-19 • via Nuitee
V
Vivienne • couple • ch
3
Bettwanzen und heruntergekommen
Cons:

Hotel war heruntergekommen und hatte Bettwanzen. Nach einer Nacht mehrere Wanzenbisse am Körper. Nicht besonders sauber.

2026-01-19 • via Nuitee
S
Selvan • family_with_children • my
8
The staff were warm, helpful and kind. That made the hotel attractive.
Pros:

Room was cosy

Cons:

Breakfast was average

2026-01-19 • via Nuitee
A
Adrian • family_with_children • nz
5
Pros:

Staff were all friendly and helpful, swimming pool.

Cons:

Room was really worn, dirty and unmaintained. The shower door made a big bang noise when opening/closing, floor panels had random screws holding them down from lifting, all tap/shower fittings were heavily worn, kids area was worn.

2026-01-19 • via Nuitee
P
Pascal • couple • fr
8
2026-01-19 • via Nuitee
N
Noor • couple • au
10
2026-01-18 • via Nuitee