Shangri-La Colombo

Hotels
•
Shangri-La Group
9.4 (2240 reviews)
1 Galle Face, Colombo 02 , Colombo , LK
+94 117 888 288

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Variety in food
Cons:
Cleanliness issues
Slow check-in
Small room sizes

Categories

Cleanliness
8.26
Several reviews mentioned issues with room cleanliness and odors.
Service
10
Overall positive comments on the staff's responsiveness and service quality.
Location
9.73
Conveniently situated with easy access to shopping and city attractions.
Room Quality
8.77
Commentary on small room sizes indicates room quality is decent but not exceptional.
Amenities
9.72
Positive feedback on hotel amenities, including pools and dining options.
Value for Money
9.25
Reports of high prices but implies value due to quality service and amenities.
Food and Beverage
9.71
Review highlights impressive food varieties and quality.
Overall Experience
9.76
Mixed experiences but overall a positive experience with notable service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 13:05

Property Description

Luxurious Accommodations with Stunning Views
Shangri-La Colombo offers a luxurious stay in the heart of the city, with guestrooms featuring breathtaking views of the Indian Ocean, Beira Lake, or the cityscape.

Gourmet Dining and Entertainment
Indulge in a culinary journey at the hotel's innovative restaurants and bars, from savoring tasty steaks and seafood grills at Capital Bar & Grill to experiencing authentic Chinese cuisine at Shang Palace.

Relaxation and Wellness
Unwind at Chi, The Spa with holistic therapies, stay fit at the Health Club with top-notch equipment and trainers, and enjoy daily buffet meals at Central Restaurant.

Experience luxury, dining, and relaxation at Shangri-La Colombo - your ultimate destination in the city.

Important information:

Children under the age of 6 years can enjoy meals at no extra cost in all day dinning when accompanied by a paying adult. Children between 6 and 11 years also enjoy a 50% discount on meals. Children of and above 12 years are considered as adults.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Location

Property Video

Guest Reviews

9.4
Based on 2240 reviews
Cleanliness: 8.26
Service: 10
Location: 9.73
Room Quality: 8.77
Amenities: 9.72
Value for Money: 9.25
Food and Beverage: 9.71
Overall Experience: 9.76
M
Meloni • family_with_children • au
10
Shangrila services are excellent
Pros:

Everything

Cons:

Nothing

2026-10-23 • via Nuitee
D
dilara • couple • de
4
Cons:

Unser Zimmer hat leider sehr stark gerochen das Essen war nicht gut und das Personal und der Service waren leider mittelmäßig nicht so wie man es von einem Luxushotel gewöhnt ist

2026-10-23 • via Nuitee
A
Ahmed • family_with_children • ae
10
فندق جميل ومرتبط مع مركز التسوق انصح فيه بشده
Pros:

كل شي جميل

Cons:

لا

2026-10-23 • via Nuitee
R
Raghav • extended_group • in
9
Excellent breakfast, great location.
Pros:

Good location. Beyond excellent breakfast.

2026-10-22 • via Nuitee
V
Vladimir • couple • ru
10
Pros:

Все прекрасно.

Cons:

Ничего

2026-10-22 • via Nuitee
S
Sergio • couple • th
9
2026-10-21 • via Nuitee
M
Mohamed • extended_group • ae
9
ممتازة جدا
Pros:

الفندق لاشك من الفنادق الراقية والنظيفة لكن مايميز هذا الفندق عن باقى فنادق كولومبو ارتباطه مباشرة بالمول وهذا لاشك يعطى الفندق ميزة فريدة عن باقى الفنادق حيث يجد الزبون متنفس خاصة حين تقلبات الطقس وهطول الامطار

Cons:

للاسف لازالت الملاحظة التى سبق لى أن أثرتها عدة مرات وهى ضيق قاعدة الإستقبال بالفندق رغم إتساعها تكون دائما المقاعد المتوفرة مشغولة فكيف يستطيع المسافر القادم للفندق إذا كان معه مرافق كبير السن لايجد له مقعد يستريح فيه حتى إنهاء إجراءات ترتيب الغرفة ، أما الملاحظة الأخرى فهى تتعلق بالمطعم المركزى خاصة وقت الفطور حيث يكون مزدحما جدا نظرا لضيق المساحة رغم توفر قاعات أخرى فى بعض طوابق الفندق دون الإستفادة منها، وهذا لايتناسب مع مكانة الفندق العالمية فأتمنى من إدارة الفندق البحث عن قاعدة أخرى تخصص فقط للفطور حتى يستطيع الضيف الشعور بالراحة والهدوء أثناء تناوله وجبة الفطور بدلا من الإزعاج بالمطعم حاليا ، وعندى ملاحظة أخيرة قبل سفرى إلى كولومبو وأثناء حجز غرفتى طلبت تركيب شطاف بالحمام وجاء الرد أنه متوفر لكن حينما وصلت إلى الغرفة وجدت أن نظام المرحاض هو ارتباط نوع أخر وليس كما طلبت وتم فى الحال تركيب شطاف كما طلبت وأشكر إدارة الفندق على سرعة تلبية الطلب ولكن كان يفضل توفر ذلك قبل الوصول خاصة أننى أرسلت صورة الشطاف المطلوب ارجو أن تهتم إدارة الفندق بملاحظات العملاء ..

2026-10-17 • via Nuitee
A
Ahmed • solo_traveller • qa
10
2026-10-15 • via Nuitee
K
Khadheeja • couple • mv
10
2026-10-15 • via Nuitee
J
Javed • solo_traveller • pk
10
2026-10-14 • via Nuitee
I
IBRAHEM • solo_traveller • kw
10
2026-10-13 • via Nuitee
M
Mai • solo_traveller • kw
10
Beautiful stay at shangri la Colombo
Pros:

Good location connected with beautiful mall.. great breakfast.. very helpful and kind workers especially chef Nuwan
Beautiful tropical flowers at lobby
Beautiful room with nice view on lotus tower and river and lake
Nice soft colors of room .. all nice fresh atmosphere .. sweet reception workers
Thank you

Cons:

Nothing

2026-10-11 • via Nuitee
K
Kennneth • couple • gb
9
2026-10-09 • via Nuitee
C
Camilla • couple • za
10
Pros:

Super organised and clean - the staff were absolutely lovely. Location was superb.

2026-10-08 • via Nuitee
B
Bhowmick Shah • couple • in
8
2026-10-08 • via Nuitee
M
Mooza • couple • qa
10
One of the best hotels I stayed in during this trip
Pros:

Everything from the breakfast to the location

Cons:

Nothing

2026-09-19 • via Nuitee
D
Dr. Bhupal Suryavanshi • solo_traveller • in
7
Needs to be reviewed the mattresses as it's an health issue
Pros:

Breakfast layout

Cons:

Basic mattress not healthy....my wife developed neck pain and back muscle spasm after sleeping on the mattress and has to take medications for relief.

2026-09-19 • via Nuitee
C
charith • couple • lk
10
2026-09-18 • via Nuitee
Y
Yahya • couple • gb
4
2026-09-18 • via Nuitee
Y
Yahya • extended_group • gb
4
Property was great, stay away from the Shang palace
Pros:

Property is great, clean, comfortable, modern and what you would expect for a metropolitan hotel.

Cons:

Staff are poorly trained. Particularly in the Shang Palace restaurant. Had a group of 9 dining. Half of our table received food, finished food before other half had received meal. This was a booking at 9:30pm. First half of our table left after eating at 10:30pm, rest didn’t receive dinner until 11pm which was closing time for the restaurant. Staff seemed completely unbothered that half our party had left the table before we had even received our food and that we waited 1hr 30 to receive our meals.

Then when time to sign for the bill, waiter stood uncomfortably close as I was signing to see if a tip was left.

No apology or reduction on bill for the worst meal we encountered in 20 days in Sri Lanka.

This ruined the experience entirely.

2026-09-18 • via Nuitee