Sofitel Kuala Lumpur Damansara

Hotels
•
Sofitel
9 (1389 reviews)
No 6 Jalan Damanlela Bukit Damansara , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Spacious rooms
Great amenities
Cons:
Poor service
Unkept property

Categories

Cleanliness
8.5
The rooms felt tired and lacked proper upkeep.
Service
8
Staff appeared untrained and service was poor at various points.
Location
10
A convenient location, good for mixing work and leisure.
Room Quality
9
Rooms were spacious but felt cheap and not properly maintained.
Amenities
10
Facilities such as the club lounge were appreciated and well-managed.
Value for Money
8.5
Did not live up to expectations based on the price paid.
Food and Beverage
8
Limited ala carte options and disappointment with breakfast service.
Overall Experience
10
Mixed feelings; overall a surprising experience due to poor service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:56

Property Description

Luxurious Accommodation: Experience a stay at Sofitel Kuala Lumpur Damansara, featuring elegantly designed rooms with modern amenities including flat-screen TVs and in-room coffee machines.

Dining Excellence: Indulge in a culinary journey at 4 unique restaurants on-site, offering a variety of international and local cuisines to tantalize your taste buds.

Relaxation and Recreation: Unwind by the outdoor swimming pool and sun terrace, or stay active at the fitness centre. Guests can also enjoy a peaceful time at the library or socialize at the bar.

To book your stay at Sofitel Kuala Lumpur Damansara and enjoy these exceptional amenities, reserve now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs MYR 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for MYR 0 per person per night when using an existing bed.
    People no matter the age stay for MYR 162 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1389 reviews
Cleanliness: 8.5
Service: 8
Location: 10
Room Quality: 9
Amenities: 10
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 10
W
Wah Kheong • extended_group • sg
3
disspointing for the price. I stayed at pj hilton a few months ago. much better value.
Pros:

check in and check out

Cons:

room and bathroom were too dark and cold. thermostat poorly calibrated.

2026-07-01 • via Nuitee
H
Hazel • solo_traveller • au
8
Convenient hotel
Pros:

Spacious room

Cons:

Cannot turn off air conditioner.

2026-06-29 • via Nuitee
A
Anne • family_with_children • my
9
2026-06-29 • via Nuitee
F
Frank • solo_traveller • hk
4
Good located hotel but aging hotel
Pros:

Location was great

Cons:

Getting old with issues
- no hot water one of the night
- plenty of mosquitoes in room

2026-06-26 • via Nuitee
G
Gulmira • couple • kz
5
I would advise the reception staff and hotel management to reconsider their attitude toward guests and to be more welcom
Pros:

The housekeeping staff were excellent and performed their duties very well. They promptly provided towels and toiletries upon my request and regularly changed the bed linen.

I particularly appreciated the restaurant waiters and the bell staff who assisted with luggage. They were polite, professional, and genuinely friendly. I am grateful for their kindness and humanity.

Cons:

I paid for three nights of accommodation for two adult guests. However, due to my partner’s work commitments, he was unable to have breakfast on two consecutive days and did not stay overnight in the room, as he had to travel to a neighboring city.

I asked the reception staff whether they could arrange at least one dinner for him in lieu of the two breakfasts that had already been paid for but were not used. Unfortunately, I was informed that this was not possible. They also did not provide him with a takeaway breakfast on the third day.

At the same time, I would like to acknowledge the friendliness and professionalism of the reception staff and the restaurant waiters. They were wonderful people, and I was genuinely pleased to meet them.

The breakfast selection was quite limited, with the same dishes being served every day. Most of the food was not particularly appealing, with the exception of the fresh juices.

Overall, I was disappointed with the hotel. There was no welcome drink upon check-in, and the L’Occitane shampoos, shower gels, body lotions, and conditioners that are typically associated with the standards of the French hospitality group Accor were not provided.

For comparison, I stayed at the Sofitel in Shanghai from June 19 to June 22, 2026. Upon check-in, I was offered a complimentary glass of white wine as a welcome drink, and upon check-out, I received a small L’Occitane soap gift set.

Today is June 23, 2026. I checked out of this hotel on June 16, 2026, yet the amount of 600 MYR remains blocked and has not been released back to my card. Prior to my stay, I specifically contacted the hotel to ask whether any funds would be blocked and whether any charges would be deducted.

At check-out, the receptionist informed me that I did not need to take any action and that the funds would be automatically released within seven (7) business days. This situation is extremely inconvenient, as I am unable to access and use my own money.

2026-06-23 • via Nuitee
9
966malap • Family
10
Family Fun
Pros:

Stayed 5 days 4 nights in 1705.
Had an amazing stay. Special shoutout to Mr Renga, Cassy, Peshvin, Haziq, Fuad, Paul from Hskp, and the other 2 bell men I missed taking their names.
Room was cleaned in a timely manner, hskp paid special attention to our requirements
Had breakfast for 1 day and it was sufficient.

Will definitely be coming back the next time we're in KL

2026-06-22 • via Tripadvisor
R
rizdano • solo_traveller • sg
8
2026-06-22 • via Nuitee
I
Iqbal • family_with_children • au
10
2026-06-21 • via Nuitee
C
Chiaw • solo_traveller • sg
3
Pros:

Looks good. But furnitures and door lock not well maintained

Cons:

Door lock, kettle not well maintained

2026-06-20 • via Nuitee
F
Flemming • couple • hk
8
All in all, a very good experience and we will be back
Pros:

We liked the filtered water tap in the bathroom which saved us having to buy our own bottles of water, the only hotel we know of so far that provides this, such a good idea.

Cons:

The ventilation fans in Kwee Zeen needs to be stronger, our clothes smelled of food when we came back to our room

2026-06-19 • via Nuitee
S
Shoeb • couple • sg
10
2026-06-19 • via Nuitee
M
Maxone87 • solo_traveller • it
9
Pros:

The staff was beyond exceptional starting with Putri and the rest of the staff in the Lounge, to anybody else. The hotel in general is giving a feeling of new, clean and stylish.

Cons:

The swimming pool is just average, a bit of a let down considering the level of the hotel.

2026-06-18 • via Nuitee
C
Chua • couple • sg
7
2026-06-16 • via Nuitee
B
Benoit • solo_traveller • es
9
2026-06-15 • via Nuitee
Y
yingmei • solo_traveller • sg
8
2026-06-14 • via Nuitee
W
waimuik • Family
10
Excellent Service at Sofitel
Pros:

This was our 2nd stay at Sofitel Damansara and the staff was lovely. I would like to compliment Ekbar from the executive lounge for his excellent service. During our 3 days stay at Sofitel, she was extremely attentive and was very warm towards us.

Mrs Seaw

2026-06-13 • via Tripadvisor
A
Angela • couple • us
8
Aside from the two issues that i pointed out, it was a good experience!
Pros:

I love this hotel. I’ve stayed here whenever i’m in KL. The room is big and comfortable and the amenities are great.

Cons:

A. The air conditioning does not work well in our room. I called the front desk and they told me that they will change the room but failed to follow up. I ended up having to go downstairs the check on the status. Disappointed with the customer service for a five star hotel!
b. There were ants in my daughter’s room.

2026-06-11 • via Nuitee
V
Vijekanth • couple • ch
10
2026-06-10 • via Nuitee
S
Stanley • family_with_children • sg
10
2026-06-09 • via Nuitee
T
trvkaki • Family • Singapore
10
Peaceful oasis within the KL city fringe
Pros:

We stayed at Sofitel Damansara and had a pleasant overall experience. The hotel is located in a relatively quiet area, making it a comfortable retreat from the bustle of the city, yet it remains conveniently located with shopping malls and dining options within a short walking distance.

The rooms were comfortable and well-maintained, and the hotel’s facilities were up to the standard expected of the Sofitel brand.

Service throughout the stay was generally good, with staff being courteous and helpful whenever assistance was needed. A special mention goes to the lounge staff, coinerge and Kajal from the housekeeping team, whose professionalism, friendliness, and attention to detail helped make the stay more enjoyable.

The parking rate is RM10 per exit, regardless of how many days you parked there without exiting.

Overall, a solid choice for both business and leisure travellers looking for a peaceful stay with easy access to nearby amenities.

2026-06-08 • via Tripadvisor