Children allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Ironing service
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Slow service
Maintenance issues

Categories

Cleanliness
7.5
Guests expected better cleanliness standards, especially in the bathroom area.
Service
6
Mixed reviews regarding the service quality, with some guests praising the helpful staff while others complained about slow response times.
Location
8
The hotel's location was highly appreciated due to its proximity to key landmarks and public transportation options.
Room Quality
7.2
Rooms were deemed comfortable, but several guests noted maintenance issues such as malfunctioning A/C units.
Amenities
6.5
Guests found the amenities offered to be basic, with some mentioning the lack of certain expected facilities.
Value for Money
7
Opinions varied on the pricing, with some guests feeling it was reasonable given the location, while others thought it was slightly overpriced.
Food and Beverage
6.8
The breakfast and restaurant options received mixed reviews, with guests suggesting improvements in variety and quality.
Overall Experience
7.2
Overall, guests had a satisfactory experience with the hotel, appreciating certain aspects while acknowledging areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-05 05:50

Property Description

Luxurious Amenities
Enjoy a relaxing stay with our hot tub and 24-hour front desk service.

Prime Location
Explore nearby attractions such as the historic Church of St. Michael the Archangel just steps away.

Comfortable Rooms
Relax in our non-smoking rooms equipped with modern amenities and a flat-screen TV.

Book your stay at El Alcazar today and experience the best of San Miguel de Allende!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 9 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 20 reviews
Cleanliness: 7.5
Service: 6
Location: 8
Room Quality: 7.2
Amenities: 6.5
Value for Money: 7
Food and Beverage: 6.8
Overall Experience: 7.2
A
Adriana
6
Pros:

Me gustaría que contaran con secador de cabello, plancha de ropa

2025-03-23 • via Nuitee
M
Ma
10
Pros:

Todo bien

2025-02-23 • via Nuitee
P
Pat • partner
10
Pros:

The staff at Alcazar was very polite and courteous of our needs and questions. We ate at their restaurant and enjoyed our dinner. We will stay with them again in the future.

2025-02-17 • via Nuitee
E
Evagelia • young couple • au
8
Quaint hotel in a brilliant location 8/10!
Pros:

The Good: the staff are incredible! And the place itself is really lovely and very quaint. The rooms are cleaned daily to such a high standard and the towels are plush. The beds are comfy and the pillows are lovely too. You are right in the thick of it location wise. You are close to shops, bars, clubs, and restaurants as well as the all-important central Jardine that centres around the most incredible church. We really liked staying here. It was great for our 3 night stay.

Cons:

It's not technically what we didn't like, it's just important things to note if you do stay here. There was no bad experience here, none of the below bothered us personally - it's just an FYI. TV only has Spanish speaking channels - not an issue as we just cast our phones to the smart tv. Next door to Quince Rooftop bar that plays music until 1am every night directly into the terrace that all the rooms come off. We didn't mind as we liked the music but if you are early to bed you may find it difficult. We personally had a gorgeous double story villa, so if you dont like stairs, be sure to ask for a single level when you book. Again, the above were not things we didn't like, it's just an FYI to be aware. Overall we would definitely stay here and recommend it to all our friends. We had an 8/10 experience which is an excellent overall stay :) 😀

2023-11-05 • via Nuitee
J
JOUNGOOK • family
10
Pros:

멋진 위치

2023-04-17 • via Nuitee
M
Mayra • family
10
Pros:

This hotel is located right in the center of San Miguel, close to everything. Very clean and staff was super helpful and nice. Would definitely stay here again!

2023-03-07 • via Nuitee
V
Valentino • family
4
Pros:

Muy bien ubicado, limpio!
Mucho ruido, y la persona del valet me robó mis lentes.

2022-09-16 • via Nuitee
J
Jessenia • partner
10
Pros:

The hotel was awesome and the service was nice, love location.

2022-07-09 • via Nuitee
A
A • family
10
Pros:

Limpio cómodo, económico, solo que se escucha todo lo de la demás habitaciones

2020-02-16 • via Nuitee
M
Maricela
10
Pros:

Excelente ubicación, solo que se escucha mucho ruido y la habitación estaba limpia pero tenía unos tapetes muy sucio y la cortina del baño también bastante sucia

2019-09-17 • via Nuitee
J
juan
10
Excelente
Pros:

Excelentes instalaciones y servicio

2019-02-04 • via Nuitee
V
Verified traveler
10
Pros:

todo muy bien, solo tuve el inconveniente de que en trivago puse el filtro de "se acepten mascotas " y me salió este hotel y cuando llegamos resultó q no aceptaban , creo esto no es culpa del hotel ,el gerente nos dijo y le dijimos y ahora? Dice " pues ya ni modo " eso no me gustó xq te hace sentir incómodo , quiero aclarar q mi mascota es una " Chihuahua " muy educada y tranquila , afortunadamente no pasó a mayores y no nos corrieron , no era culpa de ninguna de las partes , por lo demás exelente en todo

2019-01-03 • via Nuitee
M
Mar
8
Pros:

Excelente Hotel centrico , no de lujo, pero muy buena opción económica

2018-11-16 • via Nuitee
U
Ubaldo
8
Comodidad
Pros:

Muy bien. Excepto que la habitación no tiene ventilación y es muy ruidosa. Pero es comoda.

2018-07-23 • via Nuitee
V
Verified traveler
8
Excelente Ubicacion
Pros:

El hotel Alcazar fue excelente. Tanto sus amplias habitaciones como la atencion del personal ... pero sobre todo por su ubicacion nos hizo nuestra estancia muy comodos. Lo unico q podria decir esq se encuentran a un lado del Quince un lugar bar padrisimo pero en la noche suben demasiado la musica x q es terraza y si esuchamos todo!! -- lo volveria a considerar x la ubicacion!!

- no tiene estacionamiento!! Pagamos x nuestra cuenta una pension para el carro.

2018-07-17 • via Nuitee
L
LUIS ROBERTO
8
Pros:

Ruido de musica de antro vecino, no deja dormir tranquilo.

2018-05-02 • via Nuitee
A
andrew
4
Nice Hotel - Way Too Much Noise
Pros:

The hotel was very well situated. Nobody at the front desk spoke Englsih nor were they very service minded. The wifi in the room was weak. The room itself was nice and spacious. However, there is a disco located right atop the hotel roof with music pulsating until 2:00am each night. It was less noisy during the day but the room still vibrated from the base sounds of the music even during afternoon hours. This information should have been made available.

2018-04-12 • via Nuitee
J
Javier
2
Desastroso
Pros:

Hotel NADA recomendable
Hay un bar nocturno que cierra a las 2 am
A 10 metros del hotel
Además en la azotea del hotel hay un restaurante q cierra a la 10 pm
No se puede descansar no de noche ni de día

2018-03-20 • via Nuitee
G
GABRIEL E
8
Buen hotel pero ruidoso
Pros:

Excelente hubicacion, habitaciones amplias y cómodas, excelentes restaurantes y bares en los alrededores, dos restaurantes y bares en la azotea del hotel que generan mucho ruido externo sobre las habitaciones de planta alta

2017-11-10 • via Nuitee
F
fer
6
Ubicación
Pros:

La ubicación es excelente lástima de la atención sobre todo en el turno nocturno ya que la persona que nos recibió no tenía la respuesta para nada y menos la disponibilidad de ayudar, el hotel no tiene estacionamiento y no cuenta con algún convenio con una pensión o estacionamiento cercano. El wifi no llega a las habitaciones, las cuales son amplias, cómodas y limpias. Muy ruidoso por qué hay un bar en la azotea y las pisadas de los huéspedes del piso de arriba se oyen muy fuertes y sin contar las campanadas de la iglesia desde las 6 am.

2017-10-09 • via Nuitee