Wyndham Garden New Roads / False River

The hotel was overbooked after I had already made reservations weeks ahead. I received a phone call 5 minutes upon arrival to advise me that they were overbooked. The receptionist were as helpful as they could be. The manager refused to come to the hotel to answer any questions. There were several customers without rooms. There were not enough towels in the rooms. One guest room had blood on their sheets and they were told they had no sheets to replace them. There were spit balls on the ceiling and mold in the bathroom of one guest room. They were told there was nothing they could do about. I spoke with the manager on the phone and he claimed he had only taken over the hotel a week ago and had no idea the hotel was in this condition and that they had overbooked. There were no hotels within 30 minutes with available rooms. This was a complete nightmare. We had 9 guest. I booked 2 rooms and 1 was available. We had to put air mattresses that we purchased in the 1 room because we had no where else to go. I was very upset and disappointed with this hotel.

The motel was the worst I've ever had to stay in. The rooms were supplied with NOTHING. No phones in the entire building worked. The elevator didn't work. There was no coffee in the whole building. The staff was doing the best they could, but had so many complaints they couldn't keep up. Soiled linens, and when we asked for different ones, we were told there were no clean ones available at that time.

Upon arrival I was told they overbooked and I had no room. I booked 6 weeks in advance. They offered a king room, which I accepted. The room was covered in mold. I asked to see manager. He refused to return to property or speak to me on phone. The staff on all shifts were very nice. There were many people who had no room. The elevator stopped working. We were on 2nd floor but more elderly were on 3rd having to carry luggage down stairs. My son had booked a room several days after me. His room had no blankets on beds and no towels. He was given comforters for the beds and hand towels because they were out of regular towels. It takes 4 handtowels for a man over 6 feet tall to dry off after a shower. The manager was supposed to be in by 7:30 the next morning. He hadn't shown up by 8:03 when I checked out. We came to town for the rodeo, which was 40 minutes away. There were no rooms any closer. My son drove from FL. I wrote a statement for the manager with my email and phone number. I have not been contacted. My pictures don't really do this horror justice.

Torn sheets on bed, dirty mirror and sticky floor

Booked and paid for my room over a week ago, did pre check in, get to hotel rude staff says overbooked and no rooms available

We opened the door to our room and were greeted by a roach. But, we live in the south, it’s starting to get cold - so we were forgiving. The room smelled musty/moldy and there appeared to be mold/mildew growing on the walls and the lampshades. It’s the Deep South near the end of summer and there is clearly no dehumidifier, nor is there an exhaust fan in the restroom. Again, willing to look past it. Waking up the next morning to several more roaches in the room, however, is what did it. Snapped a picture of one just outside the closet, but when I went to get my daughter’s shirts out of the closet there were about a dozen that scattered up the back wall. We WILL NOT be staying here again - EVER! I will pay quadruple the price to stay in an AirBnB next time. And - due to the nature of our trip - there will be a next time 😕
Basically, the only thing the new owners have done is paint. They’ve done NOTHING to address the actual issues in the building (excess moisture, lack of ventilation, piss-poor cleaning staff) and I’m tired of wasting my money and not even being able to get a good night’s rest before a long day of activities.

Yes

I paid for the room through here, when I got to the check in they charged me $50 and then while I was sleeping took another $41.15 dollars out my account and now no one will answer my call

The towels at the hotel are the worst quality that I have ever seen in a hotel. They are like sandpaper. The thermostat in the room would not change. It was set to 65 degrees. The cooling system was very effective. Unfortunately, the bedding included a sheet and a go

Did not like:
Bathroom sink stopper not working. Could not fill sink with water to shave. A/C hard to adjust, No remote control for TV. Had to get one from front desk. Large bath towels were too thin. The towel sheds when wiped on beard or hair.

The place was not very clean. The bed only had a sheet without any mattress pad the bottom sheet felt like it was crawling all night long. Only had decaf coffee in the room. 1 small bar of soap. No shampoo only conditioner and lotion. Found some one else shirt in the room so we wondered if the room was cleaned very well. The bathroom floor felt wet and slippery. I would never recommend this place to anyone.

Do not stay here. We had to change rooms a couple of times because they were not clean…at all. The room we ended up in had sticky floors, everything was wet from humidity, and it still was not completely clean. There were several doors on our floor propped open which felt very unsafe. I would not have stayed if I was by myself.

Booked and paid for room. When arrived was told they had no room

Pool needed to be cleaned, had leaves and algae in it. Booked a room for three people and only got towels for two. No tv remote in the room, had to ask for it. Breakfast was excellent, hot and fresh.

Room never got cleaned for 4 days and always had to get clean towels from front desk

Didn't like anything

Will not stay here again. Had to change several rooms because every room smelled like black mold, very pungent smell. First room they put me in had a crack about 2” directly to the outside and wasps were coming into the room. I spoke to someone staying there and she said all rooms smelled like mildew and she had to change rooms as well.

Guess service was poor!!!!!

Not to clean, saw a House Roach in our room in closet. , extra blankets seemed dirty, they were balled up in closet Didn’t feel safe some of the hotel doors stayed cracked open. Pool area wasn’t too nice, couldn't tell if pool was clean. Nothen like Pic.

I so wanted to like this hotel because it would be a good fit for us as we have family in the are area and overflow could stay here but the lobby was so warm it was a little concerning. The staff at the front desk had a fan at his computer blowing on him to circulate air. We got to our floor and the hall had no air conditioning on in the hall running. The smell of mildew when we opened our door to our room was so horrible that we were shocked. We lowered the a/c cause the humidity in the room was so high that the tile floor was damp to walk on. We were tired and it was late so we thought if we lower the a/c enough it would air out the room eventually. We showered (no towels, had to get front desk to run us some) and jumped in bed and the smell never left! Our daughter was down the hall and experienced the same type of situation. Regrettably we stayed but it's a small town and no other vacancies for the 4th of July night. We woke the next morning and the hall of the hotel had still very little air circulating and had a mini split down by the elevator not working dripping water. It's a shame cause the hotel seems to be not in bad shape but the hotel needs to have better air conditioning system in place or run the system like it needs to be to circulate air and keep mold/mildew away. We live in high humidity environment where those type of issues need to have properly working air conditioning systems to keep mold and mildew away.