Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Facilities for disabled guests
Wheelchair accessible
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness
Room Size

Categories

Cleanliness
6.81
There were several mentions of cleanliness issues such as bugs in the room and stains on the bedsheet.
Service
8.28
Staff is friendly and helpful, with quick responses to queries.
Location
8.82
Excellent location with easy access to eateries and shopping.
Room Quality
6.77
Some rooms are described as cramped, but others show signs of luxury.
Amenities
7.8
Basic amenities provided, could benefit from additional items like toilet rolls.
Value for Money
7.76
Overall good value considering the location and included amenities.
Food and Beverage
7.31
Meals available nearby, with some good reviews for local options.
Overall Experience
7.28
Mixed experiences but generally positive with good value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:05

Property Description

Experience comfort and convenience at MIICO Hotel @ Mount Austin in Johor Bahru. Convenient Location within close proximity to popular attractions such as Singapore Zoo and Night Safari. Modern Amenities including free WiFi, room service, and a 24-hour front desk. Cozy Rooms featuring a kettle, flat-screen TV, and a private bathroom with free toiletries. Book now for a memorable stay in Johor Bahru.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges are applicable.

Location

Guest Reviews

7.6
Based on 1270 reviews
Cleanliness: 6.81
Service: 8.28
Location: 8.82
Room Quality: 6.77
Amenities: 7.8
Value for Money: 7.76
Food and Beverage: 7.31
Overall Experience: 7.28
B
Bryan • extended_group • my
7
2026-02-27 • via Nuitee
M
Muhammad Rafique • couple • my
5
2026-02-26 • via Nuitee
R
Raihana • extended_group • my
8
Pros:

Near to HSI. Since i was stay for am appointment in HSI.

Cons:

None.

2026-02-26 • via Nuitee
C
Cyrus • solo_traveller • my
10
2026-02-25 • via Nuitee
V
Vien • extended_group • my
8
2026-02-24 • via Nuitee
Z
Zulika • solo_traveller • my
8
Overall, an amazing stay, helpful staff, spacious room, and perfect as a budget-friendly solo stay. Easy parking right i
Pros:

It’s a tiny room with a queen-size bed, but the bathroom is super clean and the mattress feels fresh.

Cons:

Nearby there’s a hair salon where I can get a quick wash and dry after a hectic work schedule, and a tomyam shop within walking distance to dine in.

2026-02-23 • via Nuitee
O
Ong • solo_traveller • my
10
2026-02-23 • via Nuitee
J
Jason • extended_group • my
8
Pros:

Clean and Convenient

Cons:

The lift door very slow only.

2026-02-13 • via Nuitee
D
Desmond • couple • sg
8
2026-02-13 • via Nuitee
Z
Zhi Jun • couple • my
8
Overall satisfied :)
Pros:

Overall services and cleanliness, especially the toilet 👍

Cons:

The room is too small, small issue for sleeping, but big issue where i cannot sit at all on the chair to work because i cannot even fit in. and there is no reserved parking for customer :(

2026-02-11 • via Nuitee
M
McIntosh • solo_traveller • sg
7
Cheap and cheerful
Pros:

Clean, comfy and walkable for places to eat

Cons:

The window was above the sink - might has well have gone with a room without a window

2026-02-11 • via Nuitee
E
eyla • couple • my
5
Cons:

Smelly

2026-02-09 • via Nuitee
A
Ayin • extended_group • sg
10
2026-02-09 • via Nuitee
C
Chee Soon • couple • my
6
2026-02-08 • via Nuitee
K
Keith • couple • my
1
Terrible
Pros:

-

Cons:

What I paid was the standard hotel fees, but I get the motel room. And the cleanliness and the room of size also below the motel standard.

Talked to staff there the air condition wasn’t function and not cold, also the bedsheet yellowish.

Successfully to changed to another room unit upstairs, was downgraded the room(from extra large bed to Queen bed), and no window. Yes, we agreed to changed the room due to the previous room really unacceptable for us.

Talked to the front desk staff to assist to check the new room unit whether the air condition whether is working good, but the staff and the technician informed me “I’m serving others customer” and we just tiring from whole day and back to the hotel, carried all the luggage and went up to 2nd floor.

Understand this was unable to deduct the fees which we downgraded to Queen bed room with no window. But I do tried to talked to the front desk staff whether will deduct the price difference that we booked Kingsize bedroom with window. She replied “You confirm to changed the room, so unable to to deduct”

Poor customer service skill
Poor room quality
Dirty bed sheet (and the front desk staff also no confident to answer me whether the housekeeping have change it or not, she just replied me I’m just clock in to work, I don’t know) this was what she replied.
Staff not supportive at night shift.

2026-02-08 • via Nuitee
Y
Yu Jun • couple • sg
7
2026-02-08 • via Nuitee
S
Sze Pei • solo_traveller • sg
10
2026-02-08 • via Nuitee
S
Sze Pei • solo_traveller • sg
10
2026-02-08 • via Nuitee
L
Lou • couple • my
2
Bad
Pros:

Location

Cons:

The bed is dirty and itchy, misleading on description there’s actually jsut one room have smart tv (Netflix ), even its same price and same tier room no Netflix at all ,
Feeling bad for that, the description is not correct as listed. Feeling cheated

2026-01-31 • via Nuitee
J
Jee Wey • couple • my
10
2026-01-30 • via Nuitee