Hotel Santo Santiago

Hotels
•
Independent
8.4 (110 reviews)
314 Calle Benito Juárez, Colonia Centro, Tonalá, JAL, 45400 , Tonalá , MX
52-33-36830748

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Facilities

Health or beauty spa nearby
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Wheelchair accessible
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Great customer service
Convenient location
Clean place
Comfortable environment
Cons:
Bathroom layout concerns
Room not meeting expectations

Categories

Cleanliness
8.06
Some concerns regarding the bathroom cleanliness and layout.
Service
9.03
Exceptional cordiality and customer service observed throughout the stay.
Location
8.57
Very convenient location, highly appreciated by guests.
Room Quality
7.52
Room quality did not meet expectations for a boutique hotel.
Amenities
8.55
Standard amenities for a hotel of this tier.
Value for Money
8.51
Value perceived as fair for the overall experience.
Food and Beverage
8.56
Morning coffee was enjoyed; standard quality for this hotel tier.
Overall Experience
8.43
Overall a positive experience despite some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:57

Property Description

Luxurious Spa Services:
Indulge in relaxing massages, facials, and body treatments offered onsite to pamper yourself during your stay.

Convenient Amenities:
Benefit from complimentary Wi-Fi, tour assistance, and a computer station, ensuring you stay connected and informed throughout your visit.

Comfortable Accommodations:
Relax in one of the 20 well-appointed guestrooms featuring modern amenities like free Wi-Fi, cable TV, and private bathrooms with complimentary toiletries.

Immerse yourself in a world of comfort and convenience at Hotel Santo Santiago in Tonalá. Book now to experience a perfect blend of relaxation and seamless hospitality.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GDL

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

8.4
Based on 110 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.57
Room Quality: 7.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.43
T
Troy
10
Pros:

We will be back

2025-09-16 • via Nuitee
M
Maribel • family
10
Pros:

Semi hard bed but overall great

2025-09-11 • via Nuitee
E
Enrique
6
Not what we expected
Pros:

The room was not what we expected for a boutique hotel. The bathroom had smoked glass which was not private and the shower sprayed and got the whole bathroom floor.

2025-08-26 • via Nuitee
V
Victor
10
Ni lo pienses, esta es tu mejor opcion
Pros:

Mi reciente experiencia en esta boutique fue sumamente satisfactoria. El personal, demostró una cordialidad excepcional durante toda mi estancia. Durante mi estadía de 11 noches, la ubicación resultó ser muy conveniente, y la limpieza del hotel impecable. Por lo anterior, asigno una calificación de 5 estrellas. El café matutino fue de mi agrado, y las habitaciones se mantuvieron en óptimas condiciones. En mi próxima visita a Guadalajara, consideraré nuevamente hospedarme en este establecimiento. Altamente recomendable.

2025-08-23 • via Nuitee
N
Nick
10
Pros:

Very nice costumer service clean place very comfortable

2025-07-28 • via Nuitee
E
Edith • family
10
Pros:

Desde que llegas se siente la tranquilidad
Todo el personal muy amable siempre sinceramente de los mejores servicios que he visto
A donde sea que volteas te enamoras esta súper bonito todo a nosotros nos encanto

2025-06-23 • via Nuitee
S
Sergio
10
Pros:

Muy amables

2025-06-12 • via Nuitee
M
Miguel Angel • family
10
Pros:

Hermosas habitaciones, la estancia muy agradable

2025-05-28 • via Nuitee
Y
yolanda
10
Un viaje placentero
Pros:

Excelente atención, hermoso el lugar, cómodas la cama y las almohadas, llorrote de agua caliente delicioso. Super recomendada.

2025-05-16 • via Nuitee
B
Bonnie
10
Pros:

great little authentic hotel

2025-04-15 • via Nuitee
M
Mary
10
Pros:

Very authentic. Close to shopping. Very clean rooms.

2025-04-02 • via Nuitee
H
Hilda
10
Pros:

Está seguro solo q es u. Lugar comercial q en la. O he se queda solo porque las tiendas están cerradas pero está limpio y está bonito y se siente seguro

2025-03-23 • via Nuitee
S
Susana • partner
10
Pros:

Lugar muy céntrico y tranquilo de fácil acceso

2025-03-19 • via Nuitee
E
Edward
8
We enjoyed our stay
Pros:

Great quiet location. Friendly helpful staff and economical. The room was smaller than expected, but having the balcony doors open made a difference. A good choice for a two night stay.

2024-12-17 • via Nuitee
D
Daniel
8
Great Location and Staff
Pros:

Staff is incredibly nice, friendly and helpful. Location is also fantastic for shopping in Tonala. We did have a small problem with some mosquitos in the room, possibly due to a few windows overlooking the bar that could not seal tightly

2024-11-21 • via Nuitee
J
John
10
Pros:

As other reviews have said, the staff is wonderful and the restaurant across the street is very good. I visited in late June and it was very quiet. I stayed longer in Tonala in part because I enjoyed the hospitality at the hotel. Thank you.

I’ll be back.

If you’re going to use the buses when you’re in town, download Moovit app, it’s very good. And whatsapp is commonly used.

2024-09-04 • via Nuitee
S
Sergio
10
Pros:

Love this hotel. Very closed for what I need

2024-08-20 • via Nuitee
E
Elisa
4
Nothing Boutique About it.
Pros:

The bathroom is terrible and a death trap.

Average size room, very dark, unable to open the window because lack of screen and a multitude of mosquitos in the area.
A glass shower stall in a corner just 3 feet from one of the beds forcing one of us (sisters) to leave the room so the one taking a shower could have some privacy.
The toilet is located on a lower level.

To access the toilet one must go down three very steep, very dark narrow steps with nothing to hold on.

Once in the toilet area about three feet wide by five feet long (estimated, not measured) I was not able to put on contacts or even makeup because lack of light.
The only light was a very low voltage single light above the tiny sink.
The room also had a staled smell, almost moldy. With no car and not knowing the town our only consolation was that it was a one night stay.

Service was excellent! Very friendly and accommodating.

Will never go back even if some of the rooms are better, none of them have screens on the windows.

Elisa plascencia

2024-08-09 • via Nuitee
M
Mario
8
Pros:

Perfecto

2024-08-08 • via Nuitee
E
Elizabeth • partner
10
Pros:

Staff was friendly and helpful. Don’t let the outside fool you. Very quant and Charmin inside.

2024-07-07 • via Nuitee