Oakwood hotel & Residence Sri Racha

I will not return to this property, and I will also avoid other Oakwood hotels or any ASR brands positioned below Oakwood if this reflects Oakwood’s standards. I would not recommend this hotel to others, especially families with children, despite the hotel marketing itself as family-friendly.

We booked a 2-Bedroom apartment at approximately 8,000 THB per night, staying 3 adults and 1 infant. This rate is not cheap, and we reasonably expected a well-maintained room and professional service.

While the room layout itself was acceptable, the actual stay was filled with issues that severely impacted comfort and trust.

The air conditioning is not centralized, and all units were clearly very old, with visibly yellowed indoor units and worn-out remote controls. At night, only 2 out of 4 air conditioners were actually cooling.

Several basic facilities were not functioning properly: the living room phone did not work, and the wardrobe light in the master bedroom was broken.

The only baby amenity provided was a baby cot, which was dirty and damaged. When I asked housekeeping if it could be replaced, I was told that all available cots were in similar condition. I kept the cot but did not allow my baby to use it at all due to hygiene concerns.

The shower water temperature was extremely unstable, constantly switching between hot and cold.

Overall, cost-cutting was evident throughout the room, from toilet paper that disintegrated when wet, to very rough facial tissues, and even in basic amenities — a 2-bedroom unit clearly intended for 4 guests was provided with only one toothbrush per room.

Late at night, when we discovered the air-conditioning issue, we attempted to contact a technician. However, since the in-room phone was not working, I had to search for the hotel’s contact number online and call using my personal mobile phone.

The only positive aspect of this stay was the Front Office team. The front desk and bell staff were friendly and helpful, and the following morning they sent a fruit platter as an apology. I appreciate the gesture; however, my overall opinion remains unchanged.

I do not believe this was an isolated incident. The operation appears to lack a proper SOP for room inspection before rooms are sold, relying instead on guests to identify defects after check-in. More concerning, staff at different levels seemed aware of these problems yet unable or unwilling to improve the situation, as if this has become the accepted norm.

One final point worth noting: guests are required to sign a disclaimer stating the hotel is not responsible for any loss of items in the room. I have stayed at many large international hotel chains, and this was the first time I have ever been asked to sign such a document.

Unfortunately, this stay significantly damaged my trust in the Oakwood brand and ASR as a whole.

房间维护与卫生状况明显低于价位预期，多处设施老旧或损坏，婴儿用品不洁且不安全。整体运营缺乏基本检查流程，不推荐，尤其不适合带孩子的家庭。

Superb hospitality throughout our stay. I would especially like to thank Ms. Jeabby for her exceptional service, professionalism, and warm attitude. She was always attentive, courteous, and ensured that everything was handled smoothly, making our experience truly comfortable and memorable.

We stayed at the Oakwood Hotel & Residence Sri Racha last Friday with a large family group—5 adults and two 10-month-old babies. We booked a 2-bedroom suite, and it was absolutely perfect for us. It offers excellent value for money considering the huge, clean space and the stunning sea view.

The room was incredibly spacious, sparkling clean, and well-maintained, which was very important since we had two infants crawling around. The highlight was definitely the panoramic sea view; it was breathtaking to wake up to every morning. The amenities are perfect for families with infants; the room felt like a home away from home.

What makes this hotel even better is its prime location. It is surrounded by great local restaurants and is very close to popular tourist attractions. We found it very convenient to go out for meals and sightsee without having to spend much time in the car—which is a huge plus when traveling with infants!

Everyone in the family loved it, especially the little ones! The staff was accommodating, and the overall atmosphere made our trip very relaxing. Highly recommended for families traveling with young children. We will definitely be back!

Compliments to everyone at the accommodation and special thanks to the entire F&B team - AM, Jeab, Joy, Aom, Ploy, Nippon, Anwa, Namtan and Bam, but also to the amazing Atara team upstairs with Ball, Takky, Tew, Deepu, Anny, De, Earth, Kik Nd the kitchen team Pun, Beer and Pond,

Super special thanks to manager Khun Sunny! He is such a wonderful warm person and we truly hope to see him again (in Railay 555).

Merry Xmas and a happy new year dear Oakwood Sri Racha team!

We are returning long stay guests to Oakwood, Sri Racha

Unfortunately our stay this time was marked by several instances of illness / allergic reactions - due to severe adverse weather/atmospheric pollution - which coincided with typhoons in the region. Once again, it was the wonderful staff of Oakwood who came to the rescue. In particular, khun Sumeet - very kindly allowed me to spend some time at Somerset Harbourview Sri Racha - in their gym equipped with an air filter. Khun Lina & her staff immediately arranged for an air filter to be installed in our room and, as well, cleaned the A/c filters - so I was able to stay indoors during the period of extended pollution…. 😅 literally a lifesaver!. Heartfelt thanks to Khun Lina, Khun Sumeet, khun Haziq for all their kind help.

Khun Am - Khun Jeab & the staff @ TrEat restaurant - (also chef khun Nuch) always make us feel like family - rather than guests - going out of their way to help us whenever we are suffering from too much travel / change of food from one country to another. Their kind help & attention to detail is what really makes our stay memorable.

🎄Christmas light up ceremony - reception & a wonderful evening event. meeting with other long stay guests.

Many congratulations to Khun Lina & her outstanding team at Oakwood
Khun Alex (senior manager hotels),
khun Earth, khun Art, khun Eve (guest services)
khun Am / khun Jeab / khun Nuch (F&B)
khun Haziq, khun Nut (engineering)

Not forgetting the hard working Gym staff - khun Bim / khun Fern / khun Noak - always a friendly greeting to the hundreds of visitors poolside, at the Gym & Yoga areas.

What an amazing night at Atara Skybar 🌙✨
The food was outstanding and the hospitality exceeded our expectations. The Atara Sky Team truly made our evening complete.

A special thank you to Khun Sunny, Ball, Takky, Tew, Anny, Deepu, New, Earth, and Kik for the wonderful service — and to the kitchen team: Khun Pun, Pond, and Beer, for the amazing food. 👏🍽️

Highly recommended for a memorable evening with great food and a fantastic atmosphere.

Nice view, nice people to serve you with
Tes, Anni, Deepu, New and Ball
Cool place with fresh air !
And quiet which worth it!

We had a wonderful dinner experience at Oakwood Hotel, made truly memorable by the excellent service from the dinner team. Special appreciation to Anwa, Am, and Numtal for their professionalism, warm hospitality, and attentive care throughout the evening.

The team was courteous, friendly, and always ready to assist with a smile. They ensured everything was served on time, paid close attention to our preferences, and created a relaxed and welcoming dining atmosphere. Their dedication and teamwork clearly reflect Oakwood Hotel’s high service standards.

A special mention to Siracha for ensuring smooth coordination and maintaining excellent service quality. The entire team made us feel valued and well taken care of.

Thank you for a delightful dining experience. We highly recommend Oakwood Hotel for anyone looking for great food paired with exceptional service.

Good service, tastety foods, good atmosphere, convenience transport, smiley staffs_thanks K. Joy, Jeab, Numtal, Aum n Anwar

During my stay at the Oakwood Hotel from 2022 to the present, my experience has been excellent. The services—especially the catering—have consistently exceeded my expectations. The staff are exceptionally polite, helpful, and genuinely hospitable.

I was impressed with Oakwood Resident Sriracha k.Jeab she is manager restaurant she good take care and give help in breakfast I really appreciate services and professionalism her all staff be kind and good service k.Bam and k.Nippon she willing to recommend about hotel facility and the last one K.Joy supervisor she is excellent and services was fast friendly I wish all guy keeping services

This is an awful ‘bucket & spade’ dive.
First premium room that I had pre booked had light fixings hanging by bare wires next to the bed, a door that you had to kick to open / close as the door was jammed in the frame.
Poor cleaning, 1960’s style a/c units in each room that are better at making a loud noise than cooling the rooms.
‘Bonging’ lifts designed to keep you awake all night, hard wood floors designed to amplify every passing footstep.
You open ‘the balcony’ door to be hit with torrent of hot air from the a/c units mounted at head height on the balcony wall.
I could go on but what is the point? It’s simply ghastly.

立地条件が良かった

リタイアした私には最良の街でした

立地は申し分ない場所です
キレイですしスタッフの対応も良いです
洗濯機がある部屋が良いですよ
部屋の位置は街側の方だと夜中にクラブの音が少し気になりますが寝れない訳ではないですね
シラチャにまた行ったらまた泊まりたいと思えるホテルです

Best view in Sriracha and staff very friendly Especially Baifern she look after us very nice
with Khun Tukky also the bartender Khun New and Khun earth make cocktails so wonderful
And tasty

ホテル周辺に美味しそうな店が増えていた

It is a recommended place for everyone to come. The atmosphere is good and is the tallest building in Sriracha. The receptionist is good. And not to be missed is to drink and enjoy the view on the 48th floor. There is a promotion, drink buy 1 get 1 get 1 free. There is a staff. It is Ms. Nan, who recommends drinks very well. Bar Trender, Mr. Earth, Mr. New makes drinks very well. Ms. Fern has been talking for a long time, and Ms. Ja, and Ms. Tuk takes very well. The staff takes good care of it and Mr. Sunny, the manager is very cute.

we came to rooftop bar at 48 fl
Get 1 cocktail bartender k.new he do good taste cocktail for us and k.Baifern she is nicely and frie So.ndly girls and another girls k.nan she recommended everything very well we enjoy at the moment
Finally all staff are good services and talkative

清潔で広々とした部屋でロケーション最高でした　日本のテレビ番組が全て視聴できスーパーマーケットも隣りにあり夕食にも困りません　5泊は別ホテルでしたが最初から11連泊にすれば良かったです