Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice amenities
Cons:
Cleanliness issues
Overpriced food
Room maintenance needed

Categories

Cleanliness
8.04
Several reviews mention cleanliness issues, including hairs in the sheets and poorly maintained areas.
Service
9.51
General positive sentiment about staff friendliness and service quality, though there are mentions of some staff being less friendly.
Location
9.55
Multiple reviews highlight the excellent location of the hotel, particularly its proximity to the beach.
Room Quality
8
Some complaints about the condition of rooms, including old hot tubs and poor mattress conditions.
Amenities
8.53
Positive remarks about amenities like pools and restaurants, but some notes on maintenance issues.
Value for Money
7.99
Feedback indicates that some guests feel the rooms are overpriced for the quality received.
Food and Beverage
8.04
Mixed reviews about the food quality and restaurant pricing, with a few complaints about variety.
Overall Experience
9.11
The average rating reflects a generally positive experience with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:25

Property Description

Luxurious Restobar Experience
Hotel MAE offers self-catering apartments in Maitencillo with a restobar to unwind in style. Enjoy the convenience of free WiFi access and included breakfast during your stay.

Convenience and Comfort
Each apartment is equipped with a cozy seating area, cable TV, and a private bathroom. The 24-hour front desk, garden, and terrace cater to all guest needs, while free parking adds to the convenience.

Ideal Location for Exploration
Located just 19.6 km from Zapallar and 50 km from Viña del Mar, Hotel MAE provides the perfect base for exploring the surrounding areas. Book now to experience the perfect blend of comfort and adventure.

Important information:

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 7 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.6
Based on 2034 reviews
Cleanliness: 8.04
Service: 9.51
Location: 9.55
Room Quality: 8
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 8.04
Overall Experience: 9.11
E
Erika • extended_group • cl
4
Muy mala calefacción y el aseo de la pieza deficiente. Pasamos frío.
Pros:

Desayuno y restaurante muy bueno

Cons:

La calefacción muy mala y además hicieron aseo y dejaron las ventanas abiertas y el aire acondicionado encendido.
La pieza estaba heladisima cuando regresamos al hotel, el artefacto del aire muy pequeño para la habitación.

2026-07-04 • via Nuitee
C
Carlos • solo_traveller • ca
5
Not our most enjoyable stay in that hotel
Pros:

Location is outstanding. Great breakfast and staff in general

Cons:

Very bad wifi and online tv. Routers kept failing. Nothing was fixed on that matter. Hard to get clean towels for the pools and they forgot twice to clean our room on our 3 nights stay stay

2026-07-03 • via Nuitee
C
Carlos • solo_traveller • ca
5
We like the location but our last stay was far from being great
Pros:

Great location, awesome views to the beach. The breakfast buffet is delicious and has a great variety. The heated inside pool is a plus for children.

Cons:

It was hard to get your hands on towels for the pools. The wifi and wifi tv was failing during our 3 nights stay and with children it is actually very inconvenient. Nothing was actually fixed on that matter, the tech told us that the routers are not efficiently placed. They kept forgetting to clean our room so we had to complain to the front desk. Must say that staff is very nice but not much that can do on certain matters.

2026-07-03 • via Nuitee
V
VICTORIA • extended_group • cl
8
Excelente ubicación. Recomendable.
Pros:

Desayuno bueno. Excelente ubicación. Personal muy amable, pero lleno de detalles, al parecer, poco personal: habitación para 5 y no había loza para todas, ni toallas para todas. La pieza amanecía muy mojada por la condensación.
Las camas muy cómodas. Tinajas calientes deliciosas, piscina rica. Buena estadía. Recomendable al solucionar esos detalles.

2026-06-30 • via Nuitee
C
CLAUDIO • couple • cl
2
Buenas instalaciones, pesima pieza
Pros:

El servicio y las instalaciones son muy buenas, Pedro como recepcionista es un 10

Cons:

Las piezas 200 carecen de privacidad, o abri las persianas y recibo sol pero muestro todo lo que estoy haciendo al resto de gente que pasea por fuera o me encierro sin luz ni ventilación. La señal de internet y el wifi tampoco llegan a la pieza, es imposible ver una serie en la noche o contactarme con alguien, incluso cuando levante este problema a la recepción, no tuve ninguna mejora. La peor pieza en la que me he alojado. Volvería? Si, si supiera como tengo que hacer para quedarme en las piezas 100 o 300. Siento que la publicidad de booking respecto a las habitaciones es muy engañosa

2026-06-30 • via Nuitee
C
Cristian E. Soto • solo_traveller • cl
10
2026-06-30 • via Nuitee
E
el trovador • family_with_children • cl
9
Todo bien
Pros:

Todo bien

Cons:

Reservamos un apartamento y nos dieron Solo una cama al llegar , luego nos acomodaron la n 2 habitaciones

2026-06-29 • via Nuitee
S
Stenger • couple • cl
7
Cons:

La piscina temperada no estaba temperada, estaba fría. Además el agua de la ducha de hoy domingo no salió caliente en ningún momento. Solo tibia. No se condice con el precio.

2026-06-29 • via Nuitee
G
Gonzalo • couple • cl
6
Bonita ubicación , infraestructura pobre
Pros:

El que esté frente a mar

Cons:

Todo más bien viejo, poco acogedor. Equipamiento básico

2026-06-29 • via Nuitee
C
Carlos • family_with_children • cl
8
2026-06-27 • via Nuitee
C
Claudia • couple • cl
10
Es un verdadero hotel para descansar
Pros:

La atención del personal

2026-06-27 • via Nuitee
S
Silvia • solo_traveller • cl
7
Frio!
Pros:

Ubicación.
Desayuno muy bueno y variado.
Tinas calientes, estaban realmente calientes.

Cons:

Es invierno, en el departamento solo hay aire acondicionado que hace mucho riudo para dejarlo prendido en la noche.
Llamamos para pedir frazadas y ropa de cama , nunca nos contestaron

2026-06-27 • via Nuitee
J
Javier • solo_traveller • cl
9
Rico fin de semana
Pros:

Muy limpio y cómodo, buen desayuno

2026-06-22 • via Nuitee
C
Carlos • couple • cl
8
Buen fin de semana
Pros:

Las instalaciones,la ubicación

Cons:

El personal de recepción poco cordial,no repusieron toalla para la piscina.
El plato de entraña del restaurant malo,carne muy dura

2026-06-19 • via Nuitee
C
Calderon Palacios • solo_traveller • cl
10
Quiero volver
Pros:

Habitación y ubicación

Cons:

Quedarme poco tiempo

2026-06-18 • via Nuitee
A
Allent • couple • cl
8
2026-06-17 • via Nuitee
C
Claudia • solo_traveller • cl
10
2026-06-14 • via Nuitee
G
Gustavo • solo_traveller • cl
6
Pros:

Instalaciones .

Cons:

Gritos de maestros sabado 9 am afuera de la ventana. Desayuno debiera ser hasta más tarde. Uno va a descansar y dormir ...

2026-06-14 • via Nuitee
P
Paola • couple • cl
9
2026-06-12 • via Nuitee
M
Mauricio • solo_traveller • cl
10
Maravilloso
Pros:

La ubicación del hotel, sus instalaciones, tiene todo lo necesario para una estadía cómoda, reponedora y acogedora. El personal un 10 y la comida excelente.

2026-06-12 • via Nuitee