Palm's Hotel Club

Hotels
7.3 (33 reviews)
Route Rissani Bp 70 , Erfoud , ma

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Large, comfortable rooms
Very friendly/helpful staff
Excellent pool
Calm location and pleasant exteriors
Secure parking (noted by some guests)
Cons:
Serious pest issues reported (cockroaches, bedbugs, ants)
Food quality concerns and reports of flies in food
Perceived decline in value for money / higher prices
Parking/access congestion (buses blocking passages) / limited parking availability
No sale of alcohol noted by one guest

Categories

Cleanliness
3.5
Multiple reviews report serious pest problems (cockroaches, ants, bedbugs and guests with bites), indicating significant cleanliness issues.
Service
9.2
Service is frequently praised as very friendly and helpful (assisting late arrivals); one comment notes a decline, but overall staff kindness is a strong positive.
Location
9
Several guests highlight the good emplacement, calm surroundings and pleasant exteriors; some operational issues noted (buses blocking access, parking congestion).
Room Quality
6.5
Rooms are described as large and comfortable with good beds by many guests, but infestations reported in some rooms lower overall room quality.
Amenities
10
Pool is repeatedly praised and secure parking is noted as a benefit; these standout amenities are strong positives despite a few service/stock limitations (e.g., no alcohol sales mentioned by one).
Value for Money
5.8
Multiple guests feel the hotel is a bit expensive and note a perceived drop in meal quality for the price charged.
Food and Beverage
5.5
Mixed feedback: some guests enjoyed meals, but there are reports of flies in food and a general comment that meal quality has declined.
Overall Experience
8.9
Overall impressions are mixed but generally positive due to pool, staff and rooms for many guests; however, severe cleanliness incidents negatively impacted some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 14:33

Property Description

Luxurious Accommodation
Indulge in air-conditioned rooms with private bathrooms and satellite TV, some overlooking the pool for a serene stay at Palm’s Hotel Club.

Gourmet Dining Experience
Savor international cuisine at Le Rissani, authentic Moroccan dishes at Le Diffa, and delightful tapas at Zyriab, all complemented by the pool-side Oasis-Grill for a variety of culinary delights.

Relaxation and Adventure
Unwind in the garden, soak up the sun on the terrace, or join an exciting excursion to the renowned dunes of Merzouga, just 30 minutes away, catering to both relaxation and adventure seekers at Palm’s Hotel.

Book now to experience the perfect blend of luxury and adventure at Palm’s Hotel in Erfoud!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AGA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.3
Based on 33 reviews
Cleanliness: 3.5
Service: 9.2
Location: 9
Room Quality: 6.5
Amenities: 10
Value for Money: 5.8
Food and Beverage: 5.5
Overall Experience: 8.9
M
Marc • couple • de
10
Pros:

Sehr schönes Hotel, mit tollen und großen Zimmern. Das Personal war ausnehmend freundlich und bediente uns, weil wir erst später am Abend ankamen, auch noch nachdem die Bar schon länger geschlossen hatte.

2026-07-08 • via Nuitee
Z
Zamarguilea Martínez • solo_traveller • es
10
Cons:

Había cucarachas en la habitación, hormigas

2026-07-02 • via Nuitee
אודי זוהר • solo_traveller • il
5
Cons:

השירות ירד בהרבה מעבר.
זבובים באוכל.
המיטות היו בהם פשפשים יצאנו מהמלון עם הקיצות בכל הגוף.

2026-07-01 • via Nuitee
B
Brahim • couple • fr
10
2026-06-27 • via Nuitee
C
Chantal • couple • fr
8
2026-04-30 • via Nuitee
C
Celine • solo_traveller • fr
8
Pros:

L’emplacement la piscine

Cons:

Néant mais un peu cher

2026-04-28 • via Nuitee
S
Sonia • couple • fr
7
7/10 bien
Pros:

Les extérieurs, le calme , la musique

Cons:

Pour connaître l’établissement, la qualité des repas a baissé, et pour un tarif plus élevé
Pas de place pour se garer
3 bus qui bloquent les passages /pourquoi les bus ne se garent pas en dehors de l’hôtel une fois que les clients sont descendus ??

2026-04-27 • via Nuitee
S
Sarah • family_with_children • ch
8
Pros:

Emplacement, parking sécurisé, piscine et repas

Cons:

Pas de vente d'alcool

2026-04-13 • via Nuitee
E
Eva Cristina • family_with_children • es
10
Pros:

El hotel es muy bonito, la piscina está muy bien, hay mucha tranquilidad y el personal es muy amable. Las habitaciones son muy amplias y las camas son muy cómodas.

2026-04-06 • via Nuitee
L
Lisha • couple • nl
5
Geen aanrader voor verblijf.
Pros:

Mooi complex met groot zwembad.
Grote kamer

Cons:

Personeel niet gastvrij. Geven geen informatie alleen als je dingen vraagt.
Hard bed. Veel kalk op sanitair, knop toilet werkt matig.
Massaal diner in buffetvorm, en als het op is had je pech.
Ontbijt uitgestorven.
Geen aanrader

2025-11-04 • via Nuitee
C
Charlotte • family_with_children • dk
5
Pros:

OK hotel til prisen, men ikke udover det. Kan fint bruges til et par overnatninger, men ikke meget mere. Personalet dog yderst tjenestevilligt.

Cons:

Noget trist morgenmad. Den første morgen var der stort set ikke noget brød - og det, der fandtes, var tørt.
Billeder af værelser fra hotellet matcher ikke virkeligheden. Men man får et ok værelse med 2 senge og eget bad og toilet.

2025-09-08 • via Nuitee
S
Sandora181273 • family_with_children • fr
6
Pas reposant et nourriture à revoir
Pros:

La piscine, l'environnement du lieu qui est très beau, la grandeur des chambres et la tv même si pas en français malgré les réglages

Cons:

La climatisation qui fait un bruit changeant toute la nuit, la literie et l'oreiller qui sont très durs, le repas léger et le petit déjeuner qui est passable (pain blanc sec, confiture et miel séchés...), le personnel qui vous appelle direct dans la chambre pour régler et de payer la bouteille d'eau en espèces à part du repas...

2025-09-04 • via Nuitee
K
KARA BEL • couple • fr
9
Hôtel au top
Pros:

Propreté. Équipements emplacement et amabilité du personnel +++
C'est un très bel hôtel très calme
Pas déçu de mon passage

2025-07-26 • via Nuitee
A
Asmae • family_with_children • ma
7
Pros:

Personnel très serviable et gentil

Cons:

Restauration limitée

2025-07-07 • via Nuitee
S
Stuart • young couple • ca
5
Passable
2025-05-25 • via Nuitee
I
Ikram • family with young children • ma
10
Exceptional
Pros:

Staff was so friendly and helpful

Cons:

Nothing . Everything was so good

2024-08-13 • via Nuitee
M
Mark • review category business travellers • gb
7
A nice enough place, the food was was covered in flies and the AC wasn't very cold
Pros:

Good location, rooms were nice and large and very clean.

Cons:

The AC wasn't very good, didn't get very cold. The staff didn't seem to know how to check us in. The breakfast wasn't great with the food being covered by flies.

2024-06-18 • via Nuitee
L
Leonidas • family with young children • gr
9
Superb
2024-01-29 • via Nuitee
H
Hktrooper • review category business travellers • gb
5
Passable
Pros:

A little tired and in need of sprucing up, however, for the price and the location it was good. Staff were helpful.

2023-08-06 • via Nuitee
A
Anas • review category business travellers • us
10
The staff was incredible
Pros:

The staff was exceptional - would highly recommend

Cons:

Water pressure in shower

2023-06-03 • via Nuitee