Hotel Cristall

Hotels
Independent
8.6 (137 reviews)
Ottostr. 3, Frankfurt, 60329 , Frankfurt , DE

Facilities

No single-use plastic stirrers
Free WiFi
24-hour front desk
Terrace
Luggage storage
Wheelchair accessible
Shopping on site
Breakfast available (surcharge)
Television in common areas
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Good breakfast
Convenient location
Cons:
Neighborhood cleanliness issues
Difficult stair access

Categories

Cleanliness
8.24
Room was clean overall, with some mentions of small spaces but overall a positive sentiment.
Service
9.01
Staff were friendly and accommodating, with outstanding service highlighted in multiple reviews.
Location
8.45
Conveniently located near the train station, though the surrounding area had some negative aspects.
Room Quality
8.5
Rooms were described as cozy and functional, with good air conditioning.
Amenities
8.63
Included Netflix, air conditioning, and a good breakfast, though not overly luxurious.
Value for Money
8.49
Good value for accommodation in a convenient location for the price.
Food and Beverage
8.84
Breakfast was noted as good and included in stay, with positive remarks about cleanliness.
Overall Experience
8.61
A pleasant stay overall with positive experiences reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 00:39

Property Description

Welcome to Hotel Cristall, your serene retreat in the heart of Frankfurt!

Elegant Accommodations
Unwind in one of our 30 air-conditioned rooms, each featuring modern flat-screen televisions, complimentary wireless internet, and private bathrooms stocked with toiletries. Comfort and convenience await every guest.

Amenities that Enhance Your Stay
Enjoy our complimentary buffet breakfast served on weekdays and weekends, ensuring you start your day off right. Take advantage of our 24-hour front desk, computer station, and complimentary newspapers available in the lobby.

Prime Location
Centrally located, our hotel is within walking distance to major attractions like Skyline Plaza and the Frankfurt Trade Fair. Whether for business or leisure, you’ll find everything you need just steps away.

Don’t miss the chance to experience this exceptional stay—book your room at Hotel Cristall now!

Important information:

  • Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

8.6
Based on 137 reviews
Cleanliness: 8.24
Service: 9.01
Location: 8.45
Room Quality: 8.5
Amenities: 8.63
Value for Money: 8.49
Food and Beverage: 8.84
Overall Experience: 8.61
W
wing kin family
8
Pros:

room clean, breakfast included, close to central station, food around the hotel

2025-10-10 via Nuitee
M
Murdo
8
Pros:

Ideal for the station, room compact so b suitable for a short stay or overnight. However, good value. And breakfast included was good

2025-10-01 via Nuitee
L
Lutz
8
Pros:

Alles super

2025-10-01 via Nuitee
M
Myrna
10
Pros:

The location was super convenient, less than 2 min walk to the main train station. Breakfast was the basics but good overall. Room was as expected. Grateful they let me check in a bit early. That was the biggest plus for me. Thank you.

2025-09-28 via Nuitee
E
Elise
10
Pros:

La chambre est simple et propre, avec des rangements penderie astucieux en tête de lit, des prises un peu plus proche du lit pourrait être un plus mais dans l'ensemble la chambre est tout à fait fonctionnelle. Le petit déjeuner est varié et très bon ! La réceptionniste du soir parlait français c'est toujours un petit plus agréable (mais pas nécessaire). La gare centrale est à 2 minutes à pied, parfait pour moi qui voyage en train et la vieille ville est à 15/20minutes à pied donc très facile à rejoindre.

2025-09-27 via Nuitee
C
Centenie
8
Pros:

My room was clean and comfortable. The hotel is conveniently close to the train station. Breakfast was good.

2025-09-21 via Nuitee
F
FLOR DE LIS family
8
Pros:

Location is excellent, right next to the train station. Breakfast is good, although more fruit options would be better. Towels could be replaced for new ones. Stairs may be an issue for old people but in general is a great option for a short stay.

2025-09-20 via Nuitee
C
CARLOS partner
6
Pros:

Close to the main train station, very bad area that made feel us unsafe, ideal hotel for a quick night sleep to catch up a train next day

2025-09-16 via Nuitee
L
Luis
10
Pros:

Lo mejor la señora Mara habla español, italiano, inglés, alemán y las recomendaciones que me dio para visitar, gracias Mara!
El hotel muy bien tenía Netflix, aire acondicionado, agua caliente y siempre se agradece iniciar el día con un desayuno como jamón, salami, quesos, yogurt, jugo, pepinillos, pan, croissant, café, leche y después tener los pasos, caminar mucho y hasta bajé de peso (lo utilizaré ahora como dieta)
Y a unos pasos de la central de trenes, a una estación del aeropuerto.
Lo malo, la zona alrededor hay vagabundos, huele mal pero nunca hubo ruido y dormí muy bien.

2025-08-26 via Nuitee
J
Joe family
10
Pros:

Rooms are very nice but would not be good if you have difficulty with stairs. The elevator only stops between the room floors (ceiling height is very high so you still have to climb 10 stairs from the elevator). Area is not the nicest, but conveniently near the train station. You need to walk 2 - 3 blocks to find a nice restaurant.

2025-08-24 via Nuitee
V
Verified traveler
8
Pros:

Quite good.

2025-08-13 via Nuitee
W
William family
8
Pros:

Hotel Cristall does an excellent job at providing a good accommodation in a convenient location for a reasonable price.
The hotel is cozy, the room was clean overall, the breakfast was fairly simple but good, and the service was outstanding.
I would stay again and recommend to others without hesitation.

2025-08-13 via Nuitee
C
Christoffel
10
Good customer service
Pros:

Good breakfast, comfortable room, and good customer service

2025-08-05 via Nuitee
M
Morgan
10
Pros:

I loved my stay at Hotel Cristal. It was such a pleasant surprise as I just wanted to book an inexpensive hotel by the train station so I could crash after a late train in. The staff were all so friendly and accommodating, I was greeted with a large bottle of complimentary water, and the included breakfast in the morning was fantastic. The room was small but clean and updated, and the air conditioning worked great. The short walk from the train station to the hotel felt very safe (you can see the hotel out the side entrance of the train station) and I got a nice late meal half a block away. I wouldn’t go much further into the surrounding area alone after dark but it was a great place to spend the night before catching a train to the airport in the morning.

2025-07-20 via Nuitee
S
Sigrid partner
10
Pros:

Lage direkt neben dem Hauptbahnhof. Nicht so sehr schöne Umgebung, aber super praktisch, weil wir mit dem Zug angereist sind.
Sehr freundliches Personal. Check-in schnell und unkompliziert. Eine kleine Süßigkeit auf dem Bett fand ich aufmerksam.
Zimmer mit Klimaanlage und TV sauber, kompakt, funktional, modern, hell und freundlich. Gute Betten.
Seife im Badezimmer am Waschbecken und in der Dusche sehr praktisch.
Sonnen- und Verdunkelungsrollos an den Schallschutzfenstern echt angenehm.
Alles funktioniert einwandfrei.
Frühstücksbuffet gut.
War für uns für die Durchreise perfekt. Gerne wieder.

2025-06-25 via Nuitee
Y
Yoshio
10
朝食すばらしい
Pros:

朝食の用意に清潔感を感じた。

2025-06-22 via Nuitee
D
DDDRW Solo travel us
8
Good for a quick overnight in and out of the main train station.
Pros:

The hotel was pleasant, and the staff was helpful. The location was convenient and close to the train station. The neighborhood did not have many close by restaurants they were all two blocks or more away, and many were closed. The area got a little dicey after dark with a lot of open drug use around the station.

2025-06-17 via Tripadvisor
K
Kaspar
8
Pros:

Tip Top, alles bestens. Einfach und sauber. Freundlich.

2025-06-07 via Nuitee
J
Johannes partner
8
Pros:

Verrassend prettig hotel in de wat ongure omgeving rond het hoofdstation van Frankfurt.
Prima voor een overnachting en compleet met een ontbijtbuffet voor een héél schappelijk prijsje. Er is weliswaar een lift, maar die stopt op tussenetages dus je moet wel minimaal twee keer een stukje traplopen. Er is dubbelglas, goede verduistering en airco zodat je weinig van eventuele drukte buiten merkt. Stap je het hotel uit dan ben je ook meteen binnen 50 meter van het station. De inrichting is apart, maar best gezellig als je van kleurigheid houdt. De bedden waren prima en de staf vriendelijk.

2025-06-03 via Nuitee
C
CRESWELL family
10
Pros:

The staff (Mara you're a legend!) we're incredibly helpful.
The twin room was on the ground floor
Breakfast had a great selection on offer
The hotel is literally next to the Frankfurt Main train station

2025-05-29 via Nuitee