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Facilities
Property facilities
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Express check-out
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Free WiFi
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Terrace
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Luggage storage
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Express check-in/check-out
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Concierge service
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Outdoor furniture
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Multilingual staff
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Free newspapers in lobby
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Front desk (limited hours)
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Express check-out
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Smoke-free property
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Wedding services
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Tours/ticket assistance
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Wheelchair accessible parking
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Free reception
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Parking (limited spaces)
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Self parking (surcharge)
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Banquet hall
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Fully fenced
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Wheelchair-accessible van parking
Review Highlights
Categories
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Property Description
Relaxing Spa Services: Indulge in massages, body treatments, and facials to rejuvenate your body and mind. Fine Dining Experience: Enjoy British cuisine at The Portland or unwind with room service and complimentary reception. Convenient Amenities: Benefit from free Wi-Fi, concierge services, and onsite hair salon, along with express check-out and dry cleaning. Whether you explore the nearby Wansbeck Riverside Park or visit the Woodhorn Museum, The Portland Hotel offers a tranquil retreat for your Northumberland getaway. Book now for a memorable stay!
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property Policies
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Pets
Pets not allowed
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Pets
Service animals are exempt from fees/restrictions
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General
Cashless transactions are available
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Guest type
Essential workers only - NO
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Accessibility
No elevators
Property policies
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Pets
Pets not allowed
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Pets
Service animals are exempt from fees/restrictions
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General
Cashless transactions are available
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Guest type
Essential workers only - NO
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Accessibility
No elevators
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Guest type
LGBTQ friendly
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General
Professional property host/manager
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Pets
Service animals are allowed
Location
Guest Reviews
My husband and I had an Anniversary lunch at The Portland on October 3rd. The decor is amazing, quite different and quirky! From arrival at the bar, food, drinks and cocktails the service from all the staff was lovely. Happy, friendly and professional. The food was delicious, we chose from the main menu but a special lunch menu was available. Some of my Chicken Pollo went home with me! Thank you for a special afternoon.
The staff at the hotel were so friendly and attentive.
Friendly staff, really nice food.
Nice big room, quiet at night.
Food was fantastic.
Great accommodation, food lovely and staff could not do enough for us. Can not wait to go back
The receptionist was very friendly. Checked in was smooth. The rooms were clean and the bed was huge. Had a wonderful stay
Very friendly staff. Lovely room. Fairtrade hot drinks! Watch out for £10 / night secure parking charge and for busy restaurant at the pub. Can recommend Glenton's bakery next door for breakfast and lunch items. Overall excellent value
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Lovely welcome and quick check in. Room was very comfortable with everything we needed for our stay. We had dinner in the restaurant which had a good variety reasonably priced meals and drinks. We opted not to have breakfast in the hotel as we thought this was a little expensive at £15 -£20 per person. Overall an enjoyable stay.
Large room. Clean with very comfortable beds. Excellent shower and mini fridge also included. Staff were very friendly and went over and above expectations
All good thanks
Stayed at the Portland last night, following a family event, what a hidden gem! The rooms are beautiful, clean with everything you need, had a great night's sleep in a very comfortable bed, food is really good, and the staff team are outstanding, so welcoming and pleasant! Matt is such a great guy, very accommodating, arranged a late check out for us, we had the pleasure of meeting JMK this morning he is fabulous, greeting us at breakfast with a huge smile! Would highly reccomend the Portland and we will definitely stay again! Thank you for a lovely stay.
Welcoming reception. The food is amazing. Family friendly pub and restaurant. Rooms ok. Toilet cistern... you must press both buttons together to flush otherwise the nouse of water all night long. Instructions would be helpful along with a notification to say milk in fridge. Staff go extea mike to look after you. Bed comfy. Pillows confy too.
Only stayed for one night but the staff were really friendly and the room was clean quiet and comfortable. Perfect for what I needed
Great staff, especially Jess and Kacie. Great food and plenty of it - huge portions. Very clean and friendly.
We had a good overnight stay with you and it met with our requirements
Mac made us feel very welcome and looked after us with any requests we had
Thank you
The staff were very welcoming - helped bring up luggage. Very knowledgable about the local area. We had dinner in the restaurant and it was delicious - very happy we picked this hotel for our 1 night stop. Would def. go back again.
Just all round Excellence what a perfect place to stay.
Just returned from The Portland Hotel after staying the night for a family occasion. We stayed in the main hotel and the rooms did not disappoint. Very clean, modern and comfortable. The staff were so amazing, welcoming and lovely! We had a wonderful evening meal and drinks. There were quite a few of us, but we were all given excellent treatment. Breakfast in the morning was perfect. Much preferred staying here than the generic cheap, chain hotels...and this is still the same (or less) priced!
We stayed at The Portland Hotel for a couple of nights and, while there were positives, a few key issues left us disappointed.
Breakfast: The breakfast was very poor, with little choice and certainly not worth the £15 per person charge. We skipped it on the second morning as there are much better and cheaper options nearby.
Parking: Charging £10 per night for parking is excessive, especially when free parking is available nearby. Worse still, when the pub was busy, there were no spaces left despite paying for parking.
Rooms: The rooms are cheap, but this is reflected in the quality. They were very basic, and ours had a strong damp smell and feel to it. That said, it was clean and well maintained, which we appreciated.
Positives: The staff were absolutely fantastic – friendly, welcoming, and always helpful. The bar food was reasonably priced for both quality and portion size, and drinks were also sensibly priced.
Overall: The amazing staff and good value bar food are the hotel’s strongest points. However, the poor breakfast, overpriced parking, and damp-smelling rooms mean it’s not great value overall, even if the rooms are cheap.
Very friendly staff and terrific food options.
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