Cuttle Bridge Inn Hotel

The bathroom fittings were old and rusty, the shower head dripped and the water leaked onto the bathroom floor. The tv remote was broken and I gave up with it in the end. The floorboards creaked and the walls are thin. Only 3 hangers provided. Towels were clean. Breakfast was poor, some grey watery scrambled eggs, 1 manky fried egg left, watery mushrooms and fatty bacon. Toast was good though.coffee was instant coffee, no filter coffee.

Great definitely will re book again!

ok but not something we would be booking again for our trainers as an overnight venue. Caters mainly for construction workers.

Really surprised by the hotel when I arrived the lovely setting next to the canal, nice bar restaurant. Rooms are adequate for a business stay. Bed was slightly form for my liking but that is personal preference. Would stay again when in town for business

It was a shame but the mattresses were not good and one was very lumpy

Hotel in need of a cosmetic update. Rooms are shabby. Bed was very uncomfortable with a mattress so thin it may as well not have been there

Very clean and lovely large room. Nice views overlooking the canal. Pretty quiet considering the proximity of the main road. Entering the Shower was a faff as the door didn't open wide enough and kept falling off it's rails. Food service and quality left a little to be desired. Not cooked very well and want asked if everything was OK with our meal and Not offered a dessert menu when sent main course back...?? Would recommend staying but will eat elsewhere if we stay again..?

The location worked well for us as a group of friends visiting family.
We arrived and dropped bags and room looked basic but ok and didn’t spend any time in the room.
We got back approx 10.30pm and then early hours heard a constant loud drip coming from the bathroom which we presumed was a tap. On closer inspection realised both the ceiling and floor were soaking wet so maybe the room above has a bathroom leak?
Early morning tried to make a drink no milk so visited the restaurant area to get some and mentioned to the manageress that we’d had a bad night and were they aware of bathroom problems above us which she said not and we should of come out of room and told night porter but we wouldn’t of moved by that time anyway.
Apart from the flood the shower had a lot of mould inside so not useable and then in daylight we could also see how dirty and neglected the rest of the room was too.
On check out we explained we were not happy to pay full price for the sub standard room and we were told that it was only the GM who could make that decision and I left my number for when he came on duty later which as yet no call.
We’ve stayed before and not had a problem so it’s sad to see it so neglected and we won’t book again

Staff were lovely and bar restaurant was great. The room however was awful. Room located on the busy corridor but could hear every person walking by on creaky floorboards and slamming doors like they were in the same room also same for noise outside the property in the beer garden which kept us awake and hard to fall to sleep. Room not very clean either / stained towels given. Bed we’re ok not very comfortable.

The bed was broken and stained, bedroom walls were damaged. Service wasn’t the best either with miserable staff.

The food is amazing and the staff are very friendly, however the rooms are looking a little tired and could do with an update/refresh

The hotel was pleasant and the checkin staff were nice. I was charged £10 to park overnight which I hadn't spotted when i booked. The room was fairly basic, but clean. I was staying for work and so needed to sit at the desk all evening however the seat was a solid wood stool so i had to use a pillow to make this usable.
I ate in the restaurant in the evening and gad a very nice meal.
I paid extra for the breakfast and it looked ok, however it was cold. The only coffee was podwered instant coffee sachets, so I paid £14 for a small yoghurt and glass of orange juice!!

Staff member at check in was miserable and rude. Would rather stand outside smoking than check in a guest. Same member of staff there again in the morning. Was miserable then as well.

Our access card to room only works sometimes, we had to wait for ever to get checked in. The accommodation staff were more interested in pouring beer than assisting us with checking in

I requested to change to a room on the other side of the building away from the street due to extreme traffic noise. Rooms are very basic and in need of updating. Mattresses are very inexpensive and old. I was very surprised to find out that there was a 10 pound per night parking fee.

Full English breakfast the next morning was very good. Book at the time of check-in for a discounted rate.

The entrance and communal facilities down stairs were fine. Clearly the upkeep of this hotel has been focussed on the restaurant bar and function area. It looks refurbished. Comparing this to the rooms and corridors to where you sleep is another world. The room has insects on the window sill, a big squashed spider on the wall, tattered fittings and furnishings, shoddy and ugly fix to the architrave mould across bathroom tiles, dusty, rusty old and horrible. This place needs a hand. No hairdryer and no spare loo roll, just a half one left from previous. Care has not been put into the rooms, despite desperate need for renovation it starts with doing your best for customers and this was disappointing. If you didn’t go near the rooms i’m sure you’d have a nice time. An additional shame was the extra fee for fresh coffee, i’d have been happy with filter but only available in breakfast charge was instant.

N/A

Great food and drinks
Rooms could do with updates
No Aircon
No decent coffee at breakfast

The staff were really kind and helpful! Lots of great banter and comfy sleep. The food and beer were the bomb diggity as well.

Room was very outdated and the bed was horrendous

Staff friendly enough, the owners need to invest in their business