Hyatt Place Oklahoma City Bricktown

I had an amazing experience, especially from the valet staff. They were very helpful, expedient, and professional. People that I would like to highlight are Bryce, Austin, Andrew, and Lo.

Valet was great! Super easy to deal with!

Great Location to Bricktown area. Nice atmosphere with the staff and hotel. Room was very nice and better then expected. Great water pressure. Good value with amount of people in area for numerous events. Rooms were clean and comfortable.
Only information that I have is use the valet. Difference of cost between valet and self-park is $5.

The good: Hotel is nice, room clean, as expected for Hyatt. They have mandatory quiet hours at night, so guests won't be disturbed. They have a great social area with a fire pit and seats, it was nice. Location was perfect for us, as we were attending an event in Bricktown, and it was walking distance (3-5 minutes, max) to the venue, and to a bunch of good restaurants, bars, and clubs. It's next to the police substation as well, so it felt pretty safe/secure.

The not so good: Be aware, parking for the hotel is not free, you must check in, then use your room key to enter the parking lot, which then charges $33 per overnight parking if you self park, $43 per night if the valet drives it 25 feet across the street into the lot. And there's no where to park when you go to check in, or any other parking options provided.

Upon arrival, I was assigned a room with visibly stained bedding, which is unacceptable and should have been identified prior to check-in. As a result, I requested a resolution so my children and I could settle into a clean and appropriate room.

While I understand operational challenges, the handling of this situation was unnecessarily difficult. A simple room move could have been executed efficiently, especially given that guests were still actively checking in, despite being told the property was at full capacity.

More concerning was the conduct of the front desk associate. I experienced unprofessional communication, including being spoken about in front of others and in front of my children in a manner that was inappropriate and disrespectful. This significantly escalated what should have been a straightforward service recovery.

I want to be clear that I did not request compensation at the time. My expectation was simply a clean room and professional, respectful service.

Instead, the experience caused unnecessary stress and discomfort for both myself and my children.

Bed dirty. Showers moldy. Previous guest hairs, urine and else in the room. Many maintenance issues too.

Great location and quality hotel. Furniture in room was a little worn, but was fine. We didn't try breakfast, so not sure on that. Was a value hotel.

Great location! Great staff! We stayed for 5 days and it was an overall great stay. Breakfast was always good. The valet drivers were super fast and always friendly. Front desk was very helpful!

Everything was amazing

Great time, great location! And Lo and Bryce were awesome at valet!

Stayed one night at Hyatt Place Oklahoma City/Bricktown and it delivered exactly what we needed. Check-in was quick, the room was clean and quiet, and the beds were comfortable. Breakfast in the morning was solid—good variety, fresh, and easy to grab and go. The pool area was well kept and a nice way to unwind, and the bar/lounge was relaxed with friendly service and plenty of seating. Great location for Bricktown, and a dependable choice.

Nice hotel. Valet was awesome - Brice was so helpful and kind. Great stay. Good value.

Let me start by saying, I once vowed never to stay at a Hyatt again after a bad experience in Houston.
Due to a medical emergency with my granddaughter, I drove up to Oklahoma and stayed here due to the location and price. Plus, it was just ONE night and after spending the prior 36 hours in the hospital, I just wanted a few hours' sleep on a bed and a shower!!!
During my sleep deprivation state, I booked a one-night stay and then called the hotel to see if I could get an early check in time.
Aqueelah answered phone and she told me that any time after noon I could check in and there would not be a charge. (That was a nice surprise!)
She also mentioned that she did not see my reservation.
Since I made it with Expedia, I just assumed they had not sent it over yet and did not think it was an issue.
I got there about 1pm and Aqueelah was behind the desk. She greeted me with a friendly smile and started to check me in. She then told me she still did not see my reservation.
Confused, I showed her my confirmation from Expedia. Well, apparently sleep deprived, I made the reservation for a totally different date 3 weeks in the future.
Aqueelah assured me we could get it resolved but I would have to call Expedia.
When I called Expedia, they said I had booked a non-refundable rate, and the hotel would have to approve the change and/or refund.
Well, Aqueelah was more than happy to assist me, and we also figured out it was even cheaper to just cancel that reservation rather than change it, and to just get a room directly with the hotel. She also graciously comped my parking for the few hours I was there.
The room was nice and I enjoyed my brief stay.
With such a positive experience, I will revoke my vow and will continue to give HYATT other tries. All thanks to Aqueelah's help and generosity to a sleep deprived Grandma!

Checking took 25 minutes, no benefits offered for guest of honor, was not even recognized. Breakfast ended early causing us to not have time to eat before our flight :( promised point to be added to account which never happened

Oscar the evening manager refused a couple of bottles of water for Hyatt Place members when we checked in. He was actually rude about it saying we weren't globalist members (Say What???). It wasn't so much the money $113 per night plus taxes plus the $30+ parking cost/night. He was definitely the worst Hyatt Place front desk manager that my wife and I ever encountered. By refusing us the bottled water, he single handily lost long term HP customers for good. The room was nice and so were the parking attendants. The breakfast there was poor. The oranges and bananas were in horrible condition. The scrambled eggs were not hot. The bacon was horrible compared with any bacon I've had at a Hyatt Place. The reason I stay at HP is the quality of breakfast. This breakfast was far from quality. Hyatt Place Top management needs to address these issues, especially with the worst mgr.ever, Oscar!!! I'll be giving my business to a better hotel chain for now on.

The location was fine for what we were there for. The water pressure in the shower was good.

Spacious room

Absolutely the Best Stay we have had. We were very impressed with the Valet, Ivan P husted every single time. He was friendly and efficient