Citra Suites Surabaya

Hotels
•
Independent
2 (1 reviews)
Jalan Bratang Binangun 53 A, Surabaya, 60284 , Surabaya , ID
62-81-703545007

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Wheelchair accessible
Breakfast available (surcharge)
Free self parking

Property Description

Convenient Smoking Areas
This hotel offers designated smoking areas, ensuring a comfortable stay for all guests.

Delicious Room Service and Breakfast
Take advantage of the hotel's room service and enjoy a cooked-to-order breakfast available daily.

Central Location with Essential Amenities
Featured amenities include dry cleaning services, a 24-hour front desk, and luggage storage for your convenience.

Make yourself at home in one of the 21 air-conditioned rooms with modern facilities. Complimentary wireless internet, LCD televisions, and well-equipped bathrooms await you.
Book your stay at Citra Suites Surabaya for a memorable experience in the heart of the city!

Important information:

This hotel offers designated smoking areas.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

2
Based on 1 reviews
R
Richard
2
Worst hotel ever
Pros:

When booking the room on Expedia website I noted breakfast available at Rp40k. At checking I was told breakfast not Rp40k but Rp400k and was presented a card with this printed on it. On complaint this was not hat Expedia west said the person said "Cannot speak English". I was given key to room but not before forced to leave deposit and agreeing to outrageous charges to clean sheets should they be in anyway soiled. No-one saw me to my room and my key did not work. After several trips back to reception my key was finally fixed. Upon entry to my room I found one of the smallest filthiest rooms i have come across. It was hot so I attempted to turn on the air conditioning, not possible the batteries were dead, so another trip to reception for new batteries. Success the air conditioning erupted into noisy service, but barely cooling service. Many hours later perhaps a few degrees had been knocked off the heat. So having finally entered my room and dealt with the air conditioning I wished for a shower after my travels. I turned the shower on and entered started to soap up when I forced out the shower had become dangerously hot. Turned out the hot tap was hot and so was the cold tap. I was forced to rinse the soap off in the toilet spray. With my eyes clear of soap I noticed the shower drain was blocked and my room in danger of flooding. Later that night I discovered the hall light shone directly on my bed making sleep almost impossible. At 4.00am I had had enough I left the hotel.

2018-09-19 • via Nuitee