Sonesta ES Suites New Orleans Downtown

Hotels
•
Sonesta Hotels
7.9 (3916 reviews)
212 Loyola Avenue , New Orleans , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Poor service in certain areas
Inadequate shower pressure

Categories

Cleanliness
6.49
There were serious issues reported with cleanliness, including blood on light switches and water damage in the kitchen.
Service
7.96
Some staff were reported as indifferent, but others were noted as friendly, creating a mixed sentiment.
Location
9
Multiple reviews praised the location for convenience and proximity to various attractions.
Room Quality
7.95
The room size was appreciated, but there were complaints about the shower and other minor issues.
Amenities
7.48
Good amenities were mentioned, but the lack of a functioning ice machine disappointed guests.
Value for Money
8.44
Generally considered good value, especially when booked in advance, despite some concerns.
Food and Beverage
7.49
Breakfast was enjoyed but labeled as poor in quality by some guests.
Overall Experience
8.36
While mixed, the overall sentiment seems to lean positively given the location and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 22:36

Property Description

Modern Comfort and Convenience

Experience the perfect blend of modern comfort and convenience at Sonesta ES Suites New Orleans Downtown. Located in the heart of Downtown New Orleans, our 4-star hotel offers air-conditioned rooms with free WiFi, a fitness center, and private parking. Each room features a flat-screen TV and a private bathroom, ensuring a relaxing stay.

Delicious Breakfast Options

Start your day right with our prepackaged breakfast, including a muffin or Danish, a granola bar, and a piece of fruit. Enjoy complimentary bottled water and coffee throughout the day for a quick pick-me-up.

Exceptional Service

Our multilingual staff is dedicated to providing top-notch service, offering practical advice and assistance in English and Spanish. Don't miss out on exploring nearby attractions like Bourbon Street and Mercedes-Benz Superdome during your stay.

Book your stay at Sonesta ES Suites New Orleans Downtown for a memorable experience!

Important information:

When traveling with pets, please note that an extra charge of a USD 75 fee applies for stays up to 7 nights; USD 150 for all longer stays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs USD 45 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 3916 reviews
Cleanliness: 6.49
Service: 7.96
Location: 9
Room Quality: 7.95
Amenities: 7.48
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.36
A
Anthony • couple • us
10
2026-07-19 • via Nuitee
M
Mrs Fischer • solo_traveller • us
1
Pros:

It was conveniently located.It had a free hot breakfast

Cons:

I didn't like that.We had to pay seventy seven dollars for parking.I didn't like that.The sheets had blood and looked like some other yellow stain.On the blankets, the oven hadn't been clean.It was disgusting

2026-07-18 • via Nuitee
K
Kenya • extended_group • us
8
2026-07-18 • via Nuitee
L
Lashelle • couple • us
8
2026-07-18 • via Nuitee
C
Caroline • extended_group • at
9
Would book it again
Pros:

Great location, able to walk everywhere, parking just around the corner
Had a minor problem with the room - staff was super nice about it and accommodating, they let us switch rooms

2026-07-18 • via Nuitee
T
Tamia • couple • us
6
2026-07-18 • via Nuitee
H
Henderson • extended_group • us
10
2026-07-18 • via Nuitee
K
Kyra • couple • us
5
My stay was pretty decent for one night. I would probably not recommend to others.
Pros:

This property was in a good location, however there was a police station right across the street which accounted for some of the locals being near by.

Other than that I enjoyed the breakfast that was served in the morning.

The room also included a stove, fridge, and microwave. That was very useful on our stay.

Cons:

The staff consisted of many young individuals. While not an immediate concern there seemed to be some confusion on if our room was ready or not. Maybe our front desk assistant was new.

The room was not cleaned properly. I saw toothpaste and hair around the sink area.

I requested a late check out, however room service and other parties knocked on the door multiple times interrupting my sleep — the reason for the late checkout.

2026-07-16 • via Nuitee
M
Moctar • solo_traveller • ca
9
Pros:

Les équipements neufs, l'emplacement au centre ville

2026-07-16 • via Nuitee
M
Maria A • couple • us
10
Was perfect. I have a great feeling of accomplishment booking something with so much square foot.
Pros:

Cleanness

2026-07-16 • via Nuitee
P
Phil • couple • us
7
2026-07-16 • via Nuitee
M
Michael • solo_traveller • us
9
Very chill place to hang and relax 😎
Pros:

Very nice apartment styled rooms with all you need

Cons:

Can’t think of anything

2026-07-16 • via Nuitee
L
Lee • couple • us
10
2026-07-16 • via Nuitee
K
Kierra • family_with_children • us
6
It was ok.. I’ll book here again if my money is funny
Pros:

The suits had a kitchen

Cons:

I don’t like how long it takes for you to get your refund back from deposit ..covers wasn’t all that clean..floor had permanent red stains

2026-07-15 • via Nuitee
D
Davina • solo_traveller • fr
8
Cons:

Manque des choses

2026-07-15 • via Nuitee
C
Carlos Eduardo • couple • br
8
2026-07-14 • via Nuitee
M
Monique • couple • us
10
Very nice hotel
Pros:

Property was clean and decent. Breakfast was great, it walking distance to Bourbon st. Staff was nice and professional

2026-07-14 • via Nuitee
S
Stefano Pe • solo_traveller • ae
8
A good hotel in NOLA downtown
Pros:

Kind staff, spacious room

Cons:

Small gym, oldish structure

2026-07-14 • via Nuitee
Q
Quintin • couple • us
10
2026-07-14 • via Nuitee
Q
Quintin • couple • us
10
2026-07-14 • via Nuitee