Sonesta ES Suites New Orleans Downtown

Hotels
•
Sonesta Hotels
7.9 (4058 reviews)
212 Loyola Avenue , New Orleans , US
+1 504-533-9002

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Terrace
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Review Highlights

Pros:
Convenient location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Poor service in certain areas
Inadequate shower pressure

Categories

Cleanliness
6.49
There were serious issues reported with cleanliness, including blood on light switches and water damage in the kitchen.
Service
7.96
Some staff were reported as indifferent, but others were noted as friendly, creating a mixed sentiment.
Location
9
Multiple reviews praised the location for convenience and proximity to various attractions.
Room Quality
7.95
The room size was appreciated, but there were complaints about the shower and other minor issues.
Amenities
7.48
Good amenities were mentioned, but the lack of a functioning ice machine disappointed guests.
Value for Money
8.44
Generally considered good value, especially when booked in advance, despite some concerns.
Food and Beverage
7.49
Breakfast was enjoyed but labeled as poor in quality by some guests.
Overall Experience
8.36
While mixed, the overall sentiment seems to lean positively given the location and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 22:36

Property Description

Modern Comfort and Convenience

Experience the perfect blend of modern comfort and convenience at Sonesta ES Suites New Orleans Downtown. Located in the heart of Downtown New Orleans, our 4-star hotel offers air-conditioned rooms with free WiFi, a fitness center, and private parking. Each room features a flat-screen TV and a private bathroom, ensuring a relaxing stay.

Delicious Breakfast Options

Start your day right with our prepackaged breakfast, including a muffin or Danish, a granola bar, and a piece of fruit. Enjoy complimentary bottled water and coffee throughout the day for a quick pick-me-up.

Exceptional Service

Our multilingual staff is dedicated to providing top-notch service, offering practical advice and assistance in English and Spanish. Don't miss out on exploring nearby attractions like Bourbon Street and Mercedes-Benz Superdome during your stay.

Book your stay at Sonesta ES Suites New Orleans Downtown for a memorable experience!

Important information:

When traveling with pets, please note that an extra charge of a USD 75 fee applies for stays up to 7 nights; USD 150 for all longer stays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 4058 reviews
Cleanliness: 6.49
Service: 7.96
Location: 9
Room Quality: 7.95
Amenities: 7.48
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.36
H
Hosea • couple • us
9
Pros:

It was great

2026-10-17 • via Nuitee
C
Christa • extended_group • us
10
2026-10-17 • via Nuitee
J
Jose Julián • family_with_children • es
1
Pros:

Nada

Cons:

El trato personal , recepcionista pésimos, trato malísimo, no lo recomiendo, Booking tampoco lo hizo bien , muy mal por parte de Booking

2026-10-16 • via Nuitee
R
Roy • couple • us
10
Pros:

Location

2026-10-16 • via Nuitee
D
Deborah • solo_traveller • us
6
I probably wouldn’t stay there again.
Pros:

The area I rented was spacious. Surfaces and bedding were clean.

Cons:

The first suite I rented smelled like urine. when I was provided a different but smaller suite, the plastic curtains in the bedroom, reeked of cigarette smoke. The staff sprayed them with Febreze, but didn’t offer another room. The next day is second staff member said in a condescending tone, you’re gonna want your room sprayed with Febreze every day? I didn’t think it was too much to ask.

2026-10-16 • via Nuitee
P
Przemysław • extended_group • pl
8
2026-10-16 • via Nuitee
T
Thomas • extended_group • de
7
2026-10-16 • via Nuitee
J
Juan • family_with_children • us
8
2026-10-16 • via Nuitee
B
Beverly • extended_group • us
10
Pros:

I was very impressed with the hotel. It is so nice. That was rome's a very nice short stays. Alone stays especially if you're traveling nurse. And you have an assignment that would be very nice for you to stay

Cons:

The hotel is close to everything and walking distance.

2026-10-16 • via Nuitee
S
Seth • solo_traveller • gh
9
2026-10-15 • via Nuitee
H
hugot • family_with_children • fr
8
Pros:

Proximité du quartier francais et du parking. Calme (chambre au 13 eme etage). Petit déjeuner complet et bon.

2026-10-15 • via Nuitee
C
Chetan • couple • in
9
Planning to book everytime in this chain
Pros:

Breakfast is good,

Cons:

nothing to say

2026-10-15 • via Nuitee
Óscar René • solo_traveller • co
10
Excelente balance entre precio y calidad
Pros:

La ubicación y la comodidad de la habitación. El personal es muy amable.

Cons:

Pueden haber mayor variabilidad en los desayunos ofrecidos

2026-10-14 • via Nuitee
M
Marie • extended_group • us
8
It was okay for the price we paid. Was 6 blocks away from action restaurants and stores.
Pros:

Breakfast was great. Security was great. Staff was helpful

Cons:

Bathroom was clean but needed some repairs. The floor looked like it had a lot of water damage. Couch needed to be updated. Refrigerator did not make ice and was very noisy.

2026-10-14 • via Nuitee
M
Monica • family_with_children • us
10
Pros:

The staff was very polite and professional even though it was really busy with concert goers checking in for Bruno Mars concert.

Cons:

The parking garage attached to your hotel, is gross and sketchy.

2026-10-14 • via Nuitee
K
Keith • solo_traveller • us
9
2026-10-13 • via Nuitee
D
Damian • couple • us
10
Great place to stay.
Pros:

Location was great.

2026-10-13 • via Nuitee
M
Melissa • couple • us
10
2026-10-13 • via Nuitee
L
Leyla • family_with_children • us
5
2026-10-13 • via Nuitee
T
Tangja • couple • us
9
2026-10-12 • via Nuitee