Herald Suites Polaris

Hotels
8.5 (1655 reviews)
45 Polaris St., Bel-Air , Manila , ph

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great staff
Good location
Clean rooms
Cons:
Noisy air conditioning
Issues with key distribution

Categories

Cleanliness
8.08
Various reviews indicate a general sense of cleanliness, but specific complaints about issues like stains suggest room for improvement.
Service
9.05
Multiple reviews highlight the exceptional staff and prompt service.
Location
9.09
The hotel is well-located near amenities and attractions, with many positive mentions.
Room Quality
8.04
Positive mentions of room decor, but noise from air conditioning and issues like shared keys noted.
Amenities
8.57
The hotel offers good amenities like a restaurant and scenic installations, but some areas could enhance user experience.
Value for Money
8.53
Good value for the quality of services and location provided.
Food and Beverage
8.08
Breakfast is à la carte and reasonable but could have more options.
Overall Experience
8.55
Generally positive feedback, with slight drawbacks mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 21:33

Property Description

Convenient Location
Herald Suites Polaris is strategically situated in Manila, just a stone's throw away from popular shopping destinations like Power Plant Mall and Glorietta Mall.

Modern Amenities
Guests can enjoy a comfortable stay with air-conditioned rooms equipped with essential amenities such as a coffee machine, fridge, and flat-screen TV. The hotel also offers free WiFi, ensuring guests stay connected throughout their visit.

Dining and Business Facilities
Indulge in American cuisine at the on-site restaurant or grab a drink at the bar. For those needing to catch up on work, the hotel provides a business area.

Experience convenience and comfort at Herald Suites Polaris - book your stay now for a memorable Manila getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 1655 reviews
Cleanliness: 8.08
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 8.55
A
Alex solo_traveller nz
7
Pros:

Location was good for makati night life. Staff were friendly. Okay value for money

Cons:

No smart tvs, chrome cast wont work either due to needing to sign into wifi. Only normal tv available... beds are hard. Shower with bath are cramped for bigger people. Breakfast is simple, no buffet.

2026-06-14 via Nuitee
K
Kashif couple au
9
Excellent Choice in Manila
Pros:

Its right in the heart of Makati night life, lots of bars and cafes. Hotel provides Great Breakfast, Ralph and his team in Aurora Cafe are Great Staff, rooms were cleaned and had a vintage style feelings, hotel is old but clean. I would give it 8/10

Cons:

Just be careful of Bar Girls around this area. Its a night life district. Hotel only provide 2 x 300 ml water bottles as complementary water. Then they charge 45 php for that 300 ml bottle thats 15 php from across the road. We bought a gallon from Mercury Drugs across the road

2026-06-09 via Nuitee
M
Ma Jocelyn couple sg
8
Awesome stay might come back again
Pros:

Eveything, cleanliness Location and staff

Cons:

None at all

2026-06-08 via Nuitee
R
Rebecca solo_traveller au
9
Pros:

Quite, clean and great staff

Cons:

Nothing.

2026-06-07 via Nuitee
K
KevinSim solo_traveller gb
8
Pros:

Location, breakfast ok, room ok

2026-06-06 via Nuitee
E
Eric solo_traveller fr
8
2026-06-04 via Nuitee
M
Marcin couple pl
6
Pros:

Lokalizacja

Cons:

Brak basen, jest na zdjęciach. Klimatyzacja w pokoju która była tak ustawiona że wiała bezpośrednio na osobą która leżała na łóżku. Nie dało się jej włączyć w nocy.

2026-06-03 via Nuitee
J
Juanito couple fr
8
This is my third time to stay this Hotel , very clean , comfortable bed and staff very polite , and many restaurant arou
Pros:

Clean

Cons:

None

2026-06-01 via Nuitee
J
JIA-YUN couple tw
9
Pros:

It was a pleasant communication to the staff. Luggage storage service was smooth and safe. The hotel provided bottle water.

Cons:

Nothing was dissatisfied

2026-05-25 via Nuitee
K
Kelvin solo_traveller us
7
It was decent
Pros:

Location

Cons:

The wifi wasn't good,

2026-05-25 via Nuitee
J
John Albert Concepcion solo_traveller bh
10
2026-05-25 via Nuitee
S
Sagar couple au
7
2026-05-25 via Nuitee
R
Raiza solo_traveller au
10
Worthy of your money , highly recommend
Pros:

Place is very clean. Staff is amazingly helpful and very friendly.

Cons:

There is non. Just their amenities was not available that time. But it not a worry for me..

2026-05-22 via Nuitee
K
Karen Natalia extended_group au
9
Pros:

loved the environment, room was big and delicious breakfast

Cons:

everything however the location its convenient

2026-05-22 via Nuitee
W
WINGIE couple gb
8
2026-05-19 via Nuitee
R
Russel couple fi
8
2026-05-19 via Nuitee
D
Dana couple us
8
2026-05-18 via Nuitee
J
Jahziel solo_traveller sg
9
2026-05-18 via Nuitee
R
Rosalie solo_traveller ph
6
Pros:

Well a few nice touches. Like they offed a fairy cake on mothees day. If you spent 2000.

As have been going here for 5 years. We have one more booking. But then we will see

Cons:

So this 2000php had to be spent at lunch times. And we managed 1986 php not 2000 and my lady was denied the mothers day gift.

Yes I am being petty. But how about meeting us a little way in the middle.

Ok the air con in The room was crap. Like we had freezing feet. And nothing else.

2026-05-17 via Nuitee
D
Darryl solo_traveller us
9
Very pleasant
Pros:

The staff. They were so very helpful from front desk to bellman to kitchen/bar staff.

Cons:

Near red light district

2026-05-16 via Nuitee