Herald Suites Polaris

Hotels
8.5 (1687 reviews)
45 Polaris St., Bel-Air , Manila , PH
+63 2 8816 7994

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great staff
Good location
Clean rooms
Cons:
Noisy air conditioning
Issues with key distribution

Categories

Cleanliness
8.08
Various reviews indicate a general sense of cleanliness, but specific complaints about issues like stains suggest room for improvement.
Service
9.05
Multiple reviews highlight the exceptional staff and prompt service.
Location
9.09
The hotel is well-located near amenities and attractions, with many positive mentions.
Room Quality
8.04
Positive mentions of room decor, but noise from air conditioning and issues like shared keys noted.
Amenities
8.57
The hotel offers good amenities like a restaurant and scenic installations, but some areas could enhance user experience.
Value for Money
8.53
Good value for the quality of services and location provided.
Food and Beverage
8.08
Breakfast is à la carte and reasonable but could have more options.
Overall Experience
8.55
Generally positive feedback, with slight drawbacks mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 21:33

Property Description

Convenient Location
Herald Suites Polaris is strategically situated in Manila, just a stone's throw away from popular shopping destinations like Power Plant Mall and Glorietta Mall.

Modern Amenities
Guests can enjoy a comfortable stay with air-conditioned rooms equipped with essential amenities such as a coffee machine, fridge, and flat-screen TV. The hotel also offers free WiFi, ensuring guests stay connected throughout their visit.

Dining and Business Facilities
Indulge in American cuisine at the on-site restaurant or grab a drink at the bar. For those needing to catch up on work, the hotel provides a business area.

Experience convenience and comfort at Herald Suites Polaris - book your stay now for a memorable Manila getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 1687 reviews
Cleanliness: 8.08
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 8.55
P
Pascal • couple • de
8
Schönes Hotel in toller Lage mit gutem Frühstück
Pros:

Das Hotel ist hübsch und in einer tollen Lage im Ort, von der aus viele Orte schnell erreichbar sind und das Frühstück ist sehr gut.

Cons:

Das Bett war leider nicht auf bestem Stand und hat bei jeder Bewegung Geräusche gemacht und hatte in der Mitte eine Kuhle. Die Möglichkeiten zur Ablage, vor allem von Elektronik Geräten war leider sehr begrenzt.

2026-10-24 • via Nuitee
Y
Yceyce • family_with_children • it
10
Ottima struttura
Pros:

Tutto

Cons:

Che mi hanno servito nel bar un cheesecake ancora surgelato

2026-10-23 • via Nuitee
E
Eduard • couple • ru
10
Personal was amazing, tried to help each time
Pros:

Personal is amazing

Cons:

Need coolers in rooms

2026-10-22 • via Nuitee
J
Jesús Manuel • couple • es
8
Hogar, dulce hogar.
Pros:

El trato del personal era MUY bueno. Les pedí ayuda al servicio y el resultado fue excelente. El servicio de habitaciones y la limpieza fueron muy buenas.

Cons:

Me hubiese gustado que la bañera fuera un poco mas grande.

2026-10-21 • via Nuitee
J
Julie • solo_traveller • us
10
Great place to stay in Manila, close to all. Will highly recommend
Pros:

Location, warm friendly staff

Cons:

Nothing

2026-10-21 • via Nuitee
H
HAJIME • solo_traveller • jp
7
2026-10-20 • via Nuitee
G
Geoffrey • couple • ph
10
2026-10-20 • via Nuitee
C
Carmela • couple • us
7
staff very courteous and great
Pros:

yes

Cons:

bathroom not well maintained

2026-10-19 • via Nuitee
Štěpán • couple • cz
9
Pros:

Good location, good price.

Cons:

Never try to start the TV otherwise it is not possible to turn off😂 some staff look at you suspiciously cause of the location…

2026-10-19 • via Nuitee
R
Ranjeet • family_with_children • au
8
Pros:

The staff was very helpful and treated with smile. Very happy with the accomodation.

Cons:

Missing swimming pool

2026-10-17 • via Nuitee
C
Chin Teck • solo_traveller • my
7
Generally still quite comfortable
Pros:

Location is very good albeit the facilities is a little bit run down

Cons:

Airconditioning unit hidden by curtain. Difficult to adjust the temperature.

2026-10-16 • via Nuitee
G
George • family_with_children • au
7
Pros:

Polite staff, rooms were clean and comfortable.

2026-10-16 • via Nuitee
R
Roben • couple • au
9
2026-10-15 • via Nuitee
R
Ronaldo Stoppa • solo_traveller • es
10
Manilla de los contrastes!
Pros:

Una buena ubicación y un excelente desayuno, el edificio esta muy bien con una arquitectura antigua y la decoración de muy buen gusto.

2026-10-15 • via Nuitee
T
tomo • extended_group • jp
2
2026-10-14 • via Nuitee
S
Seth • solo_traveller • us
10
Pros:

Fancy, attentive staff, great location just off the main road. Safe.

Cons:

I cant complain. Its about a block from the main road, its a safe walk, the rooms are nice.

2026-10-08 • via Nuitee
A
Agnes • couple • gb
9
2026-10-08 • via Nuitee
J
Jann Eric • solo_traveller • au
10
2026-10-07 • via Nuitee
W
Wolfram • solo_traveller • de
10
Immer wieder gern
Pros:

Super netter Empfang mit einem leckeren Drink :)

Cons:

Nichts

2026-09-18 • via Nuitee
E
Eric Cees • solo_traveller • de
10
2026-09-10 • via Nuitee