Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Service
Amenities
Cons:
Cleanliness
Room Quality
Food and Beverage

Categories

Cleanliness
7.08
Some reviews mentioned that cleanliness could be improved regarding the bathrooms.
Service
8.55
Staff was reported as friendly and helpful, especially highlighted by the mention of Hasan.
Location
9.09
Many reviews praised the central and excellent location of the hotel.
Room Quality
7.54
Room quality had mixed feedback; some rooms were spacious while others had issues with bed comfort.
Amenities
8.07
Amenities like the spa and restaurant received positive mentions.
Value for Money
8.03
Overall value seemed reasonable, balancing the location and amenities.
Food and Beverage
7.58
Breakfast received average ratings, with some variety missing.
Overall Experience
8.05
Overall experiences were generally positive, but some issues affected specific stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:06

Property Description

Luxurious Accommodation
Experience elegance and comfort at Shah Palace Hotel's classic-style rooms equipped with modern amenities like air conditioning, flat-screen TV, and minibar. Enjoy complimentary toiletries and slippers in the well-appointed bathrooms for a truly relaxing stay.

Culinary Delights
Indulge in a culinary journey with a variety of Azerbaijan, European, and Asian dishes at the hotel's restaurants. Start your day with a delicious buffet breakfast and unwind with a refreshing drink at the bar or on the charming patio.

Convenience and Relaxation
From guided tours to car rentals, the on-site tour desk caters to all your travel needs. Stay active at the gym, unwind in the sauna or hamman, and pamper yourself with rejuvenating massage services. Explore Baku effortlessly, with the hotel's prime location near major attractions and transport hubs.

Book now for an unforgettable stay at Shah Palace Hotel!

Important information:

The guest will be asked to provide the credit card which was used during the booking upon check in. If not, the guest should provide the different one for the payment or pay by cash in the local currency.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 6 years old to 11 years old stay for AZN 25 per person per night when using an available extra bed.
    People 12 years old and over stay for AZN 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 1675 reviews
Cleanliness: 7.08
Service: 8.55
Location: 9.09
Room Quality: 7.54
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 8.05
R
rizzo • couple • it
8
2026-04-10 • via Nuitee
M
Marina • couple • ru
10
Pros:

Отличное местоположение, приветливый персонал, просторный номер.

Cons:

Неприятный канализационный запах в первый день, далее не пахло.

2026-04-10 • via Nuitee
C
Claudia • solo_traveller • gb
8
Lovely hotel in Baku old town
Pros:

Excellent location, friendly & helpful staff, good breakfast with nice views, sauna & Turkish baths available to guests

Cons:

N/A

2026-04-10 • via Nuitee
F
Fayyaz • couple • pk
9
It was wonderful and we loved our stay. The location is perfect.
Pros:

Cleanliness and calm vibes. Very friendly and helpful staff. Hasan met us at reception and was very helpful also communicated well in English.

Cons:

Nothing as such.

2026-04-06 • via Nuitee
O
oirelavonadroig • solo_traveller • it
10
Pros:

Posizione eccellente. Personale cortese e professionale. Un ringraziamento speciale per Hasan della reception, il quale dopo un piccolo problemino in camera si è subito adoperato per la risoluzione dello stesso.
Colazione per lo più tipica varia e abbondante.
Super consigliato per tutto.

Cons:

Un giorno si sono dimenticati di rifare l'intera stanza. La struttura è sprovvista di cartello maniglia "non disturbare" / "per favore, rifare la camera", quindi prima di uscire dalla struttura quotidianamente rappresentate se volete o meno le pulizie e il cambio asciugamani.

2026-04-04 • via Nuitee
A
all • couple • dz
9
Pros:

Very satisfied

2026-04-04 • via Nuitee
O
oirelavonadroig • couple • it
10
Pros:

Tutto fantastico: posizione, colazione, cortesia e professionalità. Hasan alla reception the best!
A colazione se volete uova cucinate in altro modo basta chiederlo.

Cons:

La struttura è sprovvista di cartello maniglia "non disturbare" / "per favore, rifare la camera", quindi prima di uscire dalla struttura quotidianamente rappresentate se volete o meno le pulizie e il cambio asciugamani.

2026-04-04 • via Nuitee
P
Parviz • couple • az
10
Pros:

Bizi qarşılayan və yola salan resepşn əməkdaşına səmimi qonaqpərvərliyi üçün bir daha təşəkkürlər.

2026-04-03 • via Nuitee
S
Sebastian • couple • no
10
Pros:

Very nice hotel in the center of old town. Staff was very nice and helpful, especially Hassan at reception.

2026-04-03 • via Nuitee
I
Ismailova • family_with_children • uz
10
Все супер и чисто очень приветливый персонал, всегда рады помочь
Pros:

Локация удобная, близко к море и трц, сервис на высшем уровне, чисто очень, завтраки вкусные и разнообразные, особенно Хасанбей в ресепшене всегда помогал во всем

2026-04-01 • via Nuitee
P
Patrick • solo_traveller • be
10
Topverblijf
Pros:

I had a fantastic week in the Sjah Palace. A large and immaculate room, a royal breakfast on the top floor. Super friendly personnel. In particular at the reception where Hasan Aliyev took a full week the very best care of us.

Cons:

Geen suggesties.

2026-04-01 • via Nuitee
E
Elvina • solo_traveller • ru
10
Огромная благодарность сотрудникам отеля ! Отдых был максимально комфортным и идеальным !
Pros:

Понравилось всё!
Расположение, номер с балконом, всё чисто и комфортно, красивый аутентичный дворик внутри здания , хороший завтрак, доброжелательные сотрудники. Но локация просто топ!

Cons:

Нет

2026-03-30 • via Nuitee
C
Csilla • couple • hu
10
Everything exceeded my expectations.
Pros:

Everything exceeded my expectations. It was clean, well equipped, staff was nice and helpful, breakfast was abundant and delicious. I'd go back any time. Thank you for everything!

Cons:

I absolutely liked everything.

2026-03-29 • via Nuitee
D
David • solo_traveller • ge
9
2026-03-28 • via Nuitee
T
tulayakdnz • couple • tr
9
Pros:

İçerişehrin çok güzel bir konumunda her yakın, konforlu ve sakin, temiz, Azerbaycanın tarihi dokusu içinde, tarihin ve konforun birleşmesini çok sevdik. Çalışanlar, ilgili ve yardımsever , özellikle Abbas beyin titizlikle takibi desteği çok iyiydi

Cons:

Aslında sevmediğimiz bişey olmadı herşey gayet güzeldi :))

2026-03-27 • via Nuitee
G
Gülseren • extended_group • tr
10
İyi
Pros:

Otel güzel temiz çalışanlar güler yüzlü

2026-03-26 • via Nuitee
Q
quadri • solo_traveller • sa
10
Pros:

The Receptionist all were perfect.

Mr. HASSAN WAS EXCEPTIONAL.

2026-03-25 • via Nuitee
P
Persefoni • couple • gr
9
2026-03-24 • via Nuitee
K
Karel • couple • cz
10
Pros:

Winery, Turkish spa included. Ravishing restaurant on the 4st floor.

2026-03-21 • via Nuitee
D
Dmitry • solo_traveller • ru
9
2026-03-20 • via Nuitee