Residence Inn by Marriott Cincinnati Midtown/Rookwood

I can’t really say 1 positive thing about this place.

Valet parking

Dear Booking.com Customer Service,
I am writing to formally report a serious issue caused by a system error within the Booking.com app that resulted in a duplicate reservation, incorrect charges, and significant emotional distress during my stay on New Year’s Day.
I used the Booking.com app to reserve one room at a total cost of $246.60 Due to a glitch in the system, a second reservation was created at the same time through the Marriott website, without my intent or authorization. This error was not caused by me.
From approximately 10:00 a.m. to 1:30 p.m. on New Year’s Day, my partner and I spent hours attempting to resolve this issue instead of celebrating her birthday. During this time:
* I was charged a total of $710.60 for a stay that should have cost $246.60
* One reservation was cancelled by hotel staff without clear communication
* I was later charged an additional $200 in person under the explanation that my card was needed “to verify my identity”
* I was effectively forced to stay an additional night or lose the money already taken
* A refund I was told would be issued did not return when promised
This stay was meant to celebrate my partner’s birthday—her first birthday since the loss of her mother. Instead, the morning was filled with stress and financial strain. At one point, my partner was so overwhelmed that she cried alone in the bathroom on her birthday.
Compounding this, my uncle passed away earlier that morning on New Year’s Day, which I disclosed to hotel management while seeking help. Despite this, there was no acknowledgment or apology.
Additionally, after the billing dispute, we experienced a noticeable change in how we were treated at the property. We were no longer greeted or acknowledged by management, while other guests who appeared to be white couples were warmly greeted. This difference in treatment was distressing and concerning.
Due to the seriousness of the issue, my sister, Dr. Erica N.

The location of this hotel is great, with a great selection of restaurants and stores in the surrounding area. It's a quick 10 minute drive into downtown, so it's a good choice if you have activities planned, like baseball or football games, or festivals. This hotel has become our go-to choice when visiting Cincinnati. It's clean, the beds are very comfortable, the rooms are quiet, and it is easy to park. We have tried other hotels, but always prefer this one over any others in the area.

All good!

Always great service.

حجم الغرف

Great Experience. Excellent and clean property. Came for a Clup World Cup Soccer game. TQL Stadium is an excellent soccer venue! The USAF Aviation Museum is amazing (1 Hour away). Saw Churchill Downs, too, in Louisville, Kentucky. Even a dinner on the river in Indiana. Beautiful stay!

We were pleasantly surprised by the spacious and modern rooms. The hotel is convenient for visiting Xavier University and walkable to many restaurants. Parking is slightly inconvenient in a nearby garage and costs $10. We would stay here again.

Clean. Quite. Easy to get to from highway. Great location. Helpful staff. Great breakfast. Nice outside sitting area. Covered parking. Emma of the front desk is wonderfully helpful and attentive to all you needs. Rooms are spacious.

mostly everything

Great location and helpful staff.