SpringHill Suites by Marriott Clearwater Beach

Overall, a decent stay. The facilities and the rooms have everything you need and may want. The interior is kept well and the pool area is sufficient, but has a cool view! The hotel is located 2 minute walk from beach, although there’s no real sea view rooms if that’s what you want. The bar closed earlier than I would have expected, easy money maker to stay open later. They have a small convenience store next to check in desk with a few food/drink and essentials items, reasonably priced. Front desk and housekeeping friendly enough. The valet team were excellent, especially the young lady very friendly and efficient. The included breakfast seemed to be for everyone, everything was disposable plates, cutlery, cups, food offering was okay but do not come with high expectation.

It’s probably more suited for young couple than a family

Zach Haywood bar tender was amazing having humor and caring for everyone. He’s extremely personable and made my experience amazing!

Stort rum med beväma sängar, tyst och rent och ett bra badrum. trevlig utsikt från balkongen mot hamnområde och närliggande gator. God frukost,

Goede locatie dichtbij het strand, restaurants en winkels
Kamer is schoon en erg ruim met een moderne uitstraling
Mooi zwembad bij het hotel
Valetparking onder het hotel is snel en vriendelijk

Good location for beach access. Pool had nice view of bay/marina.
Rooms were very roomy - nice layout, large.
Service was great! Very friendly staff at front desk.
Free breakfast was good. Many options. As a vegetarian, they had a veggie option for breakfast - garbanzo bean, pea, carrot mix, it was very good.
Valet parking - @Laila was amazing! Very helpful, friendly and quick.
Only complaint would be on the west side, room was noisy - there was an outdoor bar across the street - loud music late into the evening.

We had an amazing first visit to SpringHill Suites Clearwater Beach, and Laila at valet truly made it special. She was incredibly courteous, welcoming, and went above and beyond by recommending great spots for us as a couple. Her customer service was exceptional and set the tone for our entire stay. Laila is a true asset to the team—thank you for making our trip memorable

The hotel is fantastic! It is clean, beautiful, and comfortable, with good breakfasts and a convenient location.

Friendly staff. Good breakfast. Close to the beach. Lovely room, pool and facilities.

La cercanía a la playa

Worked with Lisveth Gonzales Ramerez who did the most amazing job of helping me plan a last minute Welcome Reception at the hotel the night before my son’s wedding. Her & her staff went above & beyond to ensure we had a wonderful & delicious event. Thanks again.

We stayed here for 5 days and could not have loved it more!
Room was clean and modern. Breakfast was so good. Pool and gym beautiful and clean. 5 minute walk to beach and a street full of everything such a vibe!

Only warning - watch out for the laundry if you use your phone! We accidentally paid for $25 as it was pre set as most popular and we only needed 1 wash 1 dry

If you're thinking about booking a room here for someone else, I have a fun story for you.

I booked a room for my cousin by calling the property directly, paying over the phone with my Mastercard, and then completing a third-party credit card authorization through Marriott's SertiFi system. If you're not familiar, this is Marriott's own process for exactly this situation. You're paying for someone else's stay and you want everything covered before they arrive. I grew up in Clearwater and I wanted my cousin to have a great beach trip without worrying about a thing. That is, I thought, what the hospitality industry is for. "All Charges" authorized, tied to the reservation, signed and filed five days before check-in. He should have walked up to the front desk and gotten a key.

Instead, he was told nothing was on file. His personal card was swiped. I was on the phone during check-in. I had to step out of a business meeting for this. I told the employee directly that there was a SertiFi authorization in the system. He refused to look, and he refused to escalate to someone who could.

Two days later I learned why there was no escalation. That employee was the Assistant General Manager, Jose Torres. He volunteered this himself: "I was the one that checked you in." So now I'm talking to the person who did this, about the fact that he did it. He then told me the authorization only covered room and tax. It does not. "All Charges" is checked, "Room And Tax" is not. These are checkboxes on a two-page form. I told him he was wrong. He refused to pull it up in his own system to verify. I could only jot down so many notes as he spoke, but I think among the litany of excuses were 'I didn't have time' and 'the form was confusing'. The two page, standard form, from Marriott, that his hotel reservations team sent him five days before checkin.

So then he changed course again. This time he told me it was policy. Not a mistake, not an oversight. Policy. His words: "What I said to you that day is that I needed to see the credit card." I want to make sure the trajectory of this story is landing, because it is remarkable. First the authorization didn't exist. Then he didn't have time. Then it existed but it was confusing. Then it only covered room and tax. Then actually he knew about it all along but it's hotel policy to ignore it. So many different explanations, each one contradicting the last, each one delivered with the absolute confidence of a man who is not going to open his own computer and check. He then made it personal, and hung up on me.

Three separate Marriott employees (a corporate agent, a property manager, and a reservations supervisor) all confirmed the authorization was valid and had been in the system since April 4th. The only person who couldn't seem to find it was the AGM who swiped my cousin's card instead.

I'm an engineering director. I spend a significant part of my professional life as the interface between my organization and our customers. When something goes wrong, I own it, I fix it, and I make sure the customer walks away feeling better than when they called. I don't tell the customer their paperwork doesn't exist, make up what it says when that doesn't work, announce that ignoring it is company policy, insult them, and hang up. That is a novel approach to service recovery, and I would not recommend it.

Keep in mind, for two days before that call, the property had been directing me back to Torres as the escalation contact. For a complaint about Torres. I'll let you sit with that one.

The General Manager has since acknowledged in writing that I took the correct steps and the authorization should have been honored. I appreciate that. It is now a week later and Torres is still in his guest-facing leadership role at this property.

If you're booking for someone else through Marriott's third-party authorization process, I would call this property first and confirm... specifically, by name... that whoever is working the desk that day will actually honor it. I would not have booked here had I known I'd be spending the better part of a week persuading a 20-year hospitality veteran to read checkboxes on a two-page form his own reservations team had me fill out.

Stay was awesome, in a prime walking location and very easy to get in/out of the beach if you have a car.

Service from Riley at the valet was second to none.

Thank you Riley and SpringHill Suites team!

Hotel was extremely clean and stag could not be nicer

Location
Pool
Rooms
Buffet