TownePlace by Marriott Suites Gallup

Staff was very nice, rooms were clean.

The elevators have not run for at least 2 months since August 2025 and are still not running as of today, October 22, 2025.

When you make a reservation, there is no mention or notification that you will be in a 4th floor room and must take the stairs. There are no email alerts or notification until the night before your stay or, in many cases, not until you arrive onsite to learn the elevators are not available. The staff says that the elevators will be down indefinitely and that there is no estimated date or timeline for when they will have the issue resolved.

We highly recommend that you not make a reservation at this hotel without first confirming the elevators are running, or that you are guaranteed a room on the first floor. Even then, if you must stay at this location, we suggest that you have an alternative backup plan.

Ideally, choose a different locally run Marriott by a different franchise group such as the Marriott SpringHill Suites Gallup down the road. They have much nicer rooms in far superior condition and the staff and services are much better.

Keep in mind that this problem is with the franchise group (Medallion Hospitality) and not Marriott corporate for whom I have high praise. As a Lifetime Platinum member with nearly a 1,000 nights in dozens of countries, this would be the first and only time I've needed to write a negative review for a Marriott franchise. In general, I do not write negative reviews, but I am doing so now to warn others who may not be aware of the unethical practices by this hotel management group. They clearly are hopping you just show up and pay and use the stairs. That is not acceptable. I've filed complaints with Marriott corporate who is investigating, as well as the city of Gallup the New Mexico Attorney General's office and the BBB.

If you run into this same problem and just leaning that this has been a long term issue and on going problem, please do the same and report and notify all of the above and post a review to help warn others.

I stayed at this hotel a few months ago and the elevator was out of order, one of the doors did not work, and the cold water dispenser in the lobby was not working. I am staying here again and these items are still out of order. Unless you are staying on the first floor you'll have to walk some stairs.

The hotel is nice enough, but they don't keep it maintained very well.

The room was fine, and free breakfast was fair. Poor rating is because
- there is a lot of noise from the nearby railway (especially in the room we were in, 402)
- the elevator/lift is out of order and expected to remain so for weeks
- the WiFi coverage was poor (kept dropping out and then reconnecting)
- maintenance is not being kept up (eg elevator broken, breakfast juice dispenser not working, shower/bath water diverter not fully switching all water, water-damaged door etc)

Upon arrival was notified by the front desk clerk who said “ I have some unfortunate news, we have no first floor rooms remaining for the night and our elevator is broken.” We were assigned a room on the fourth floor. I asked him if the service elevator was available and he said that one is broken too. As someone else wrote on here, if we were handicapped and couldn’t climb up or down stairs, that must be some sort of ADA violation. I asked the clerk why I wasn’t notified about the elevator when I made the reservations online instead of telling me after I arrived to check in that evening around 7:30pm. He looked at me with that look. After staying over 1600 nights at Marriott’s in my lifetime, this is certainly a first. I have apened a case with Marriott.

I had a reservation and planned to stay two nights. I called a couple days before and was told the elevator is broken and there are no first floor rooms as they moved all "long terms" to first floor. I am handicapped and cannot walk stairs. The desk clerk told me she would have called me on check in day. Well that is just a bit late to scramble to find somewhere to sleep. I was lucky to have called two days ahead of time and could make other arragements. I called today and the elevator is still broken, so it has been broken from at least 8-26-2025 until 9-9-2025, and they are still accepting reservations. No warning about the elevator being broken. I think the hotel should be closed as they are in violation of federal ADA laws.

The Townplace Suites was to the east of the town of Gallup just off Interstate 40 and a typical Townplace Suites. The room was clean, the staff friendly, and sleep quality was fine. The breakfast was as expected and the car was intact and there the next morning. It met our needs for an overnight stop. Dining options around were limited .

Great stay!

After a long drive, we picked this place for the Netflix and jacuzzi it advertised they had on expedia. I regret not purchasing the extra protection insurance. Upon check in, internet was soo bad. We finally connected to Netflix and the movie came out pixelated and kept stopping in middle of movie to download 5-10 min worth of clip to watch. My husband had never seen such bad internet connection at a hotel. My husband tried to get tvs to connect for 45 min before we brought to hotel's attention. Then we were informed no one was around to come up. The front desk clerk later had the internet guy on her cell and came to our room and my husband was working with him to check tv connections. We were also told internet was bad throughout the hotel. So much for a relaxing evening! Eventually since it was taking too long to fix and for her to be away from front desk, she switched our rooms and moved a floor up but we checked tvs there before we moved our luggages. They seemed to work better. However the room smelled like cigarettes even tho this is a no smoking hotel. It turned out the Netflix was still running slow again but tvs were connected in other rooms. Other Bedroom tv in previous room was not even connected properly. Next day, Netflix was working good. Also got a call after I booked room earlier in the morning to verify if we needed anything such as extra towels since we were a group of 6. I thought that was such a nice thing of hotel to reach out however Upon arrival there were no extra towels. Next morning, a gentleman who worked there who I believed called me about the towels said Hope your having a good stay (ironic). I ended up picking up extra towels at front desk the night before. And another bummer was that The jacuzzi was also not working. I would call before booking this hotel if their internet and jacuzzi and pool are in good order before booking. We also chose this hotel since we read that Gallup has a high crime rate and this was away from downtown area. Overall the extra rooms and beds were comfortable. Also fyi, The 2 bedroom suites are only corner rooms. We thought maybe if we moved closer to middle of hotel internet connection would be better. Also I did notice upon initially setting up wifi on our cell phones that it did have a join free and if you are marriott bonvey member its free internet. I am a member but still had crappy internet. But also noticed a $4.95 a dayinternet connection u could select if you were not a Marriott Bonvoy member.

False advertisement. Jacuzzi not working. Poor internet connection. We got 2 room suite on 3rd floor. We picked hotel because they said they had Netflix availability however internet was soo slow picture was pixelated when we logged in.

Love it here

Good stay

I made the mistake of booking through Expedia. I checked the hotels website, and immediately found a lower price.
Expedia is part of the same company as Hotels.com, who I used exclusively for years. I had saved up in rewards from several years of using their site, when it "disapeared". Hotels.com told me that I was lying when I tryed to seek justice.

Nice lobby. Desk attendant was nice and helpful. Room was clean but very dark. Not much out for breakfast at 7:45am when we came down before leaving.

The bed, sheets and coverlet seemed to clean. The staff was friendly and courteous. The bathroom seemed clean.

The staff were welcoming and kind throughout our stay. Our room was spacious and clean. Well lit parking with easy access to restaurants and the interstate. Highly recommend!!