Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Spacious rooms
Comfortable bed
Cons:
Limited breakfast options
Old facilities
Staff handling issues during emergencies

Categories

Cleanliness
8.03
Rooms were clean and good enough for two night stay.
Service
8.5
Standard quality for this hotel tier, though some concerns about staff efficiency during emergencies.
Location
8.74
Good location, very near to restaurants and major attractions.
Room Quality
8.49
Rooms are nice and big, albeit some are reported as old.
Amenities
8.02
Limited breakfast options, but good quality Wi-Fi and spacious bathrooms.
Value for Money
8.28
Fair price for location and service, though some felt it could be better.
Food and Beverage
7.83
Breakfast options were limited, with some hygiene concerns.
Overall Experience
8.5
Generally positive feedback, with a few significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:28

Property Description

Luxurious Spa and Wellness Center
Indulge in relaxation at our spa and wellness center offering hammam, massage services, and a beauty center for the ultimate pampering experience.

Modern Rooms with Premium Amenities
Experience comfort in our air-conditioned rooms equipped with a fridge, desk, electric kettle, and a flat-screen TV with cable channels. The private bathrooms feature a shower, hairdryer, and complimentary toiletries.

Convenient Location and Nearby Attractions
Located in the heart of Almaty, our hotel is a short walk from Gorky Park, Almaly Metro Station, and Zenkov’s Cathedral. With Almaty-2 Train Station and Almaty International Airport in close proximity, exploring the city is effortless.

Book your stay at Grand Sapphire Hotel for a memorable and rejuvenating experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Location

Guest Reviews

8.3
Based on 824 reviews
Cleanliness: 8.03
Service: 8.5
Location: 8.74
Room Quality: 8.49
Amenities: 8.02
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 8.5
A
Andrew • couple • gb
9
Relaxed, comfortable stay in great location.
Pros:

Great location. Good sized room. Relaxed feel.

Cons:

Nothing.

2026-09-07 • via Nuitee
M
Mustafayev • couple • az
10
2026-09-07 • via Nuitee
Юлия • couple • kz
5
2026-09-05 • via Nuitee
V
Vladimir • couple • kz
8
2026-09-04 • via Nuitee
R
Roman • solo_traveller • kz
8
Pros:

В целом всё хорошо. Быстро заселили, быстро выехал. Номер был просторный (зависит какой Вы бронировали изначально), чистый.

Cons:

Отмечу завтрак, т.к. пришёл уже под закрытие в 9:30 (завтрак сказали, что до 10:00). В итоге, кушал то, что осталось после всех... Подозреваю, что выбор, изначально, не плохой, но я довольствовался тем, что есть, т.к. на данное время еду в ассортименте уже не добавляли. На мой взгляд, это не правильно.
Добавлю, что шумоизоляция не очень.

2026-09-04 • via Nuitee
B
Baurzhan • couple • kz
10
2026-09-03 • via Nuitee
B
Baurzhan • couple • kz
10
2026-09-03 • via Nuitee
B
Baurzhan • couple • kz
10
2026-09-03 • via Nuitee
B
Baurzhan • couple • kz
10
2026-09-03 • via Nuitee
I
Ismail • couple • kg
7
2026-09-03 • via Nuitee
E
Elisabetta • family_with_children • it
8
2026-09-01 • via Nuitee
E
Elisabetta • family_with_children • it
8
2026-09-01 • via Nuitee
E
Elisabetta • family_with_children • it
8
2026-09-01 • via Nuitee
K
Kenn • couple • ae
10
2026-08-31 • via Nuitee
Акылбек • couple • kz
10
2026-08-31 • via Nuitee
J
Jacopo • extended_group • ch
7
2026-08-31 • via Nuitee
F
FAISAL • solo_traveller • om
6
Pros:

الفندق قديم بعض الشئ لاكن موقع جيد

Cons:

الافطار سيء جدا

2026-08-28 • via Nuitee
T
Toghrul • family_with_children • az
7
2026-08-27 • via Nuitee
T
Thibault • family_with_children • be
3
Séjour très en-dessous du prix exigé.
Pros:

Son emplacement facilite les déplacements à pied.

Cons:

Il affiche une certaine prétention au luxe - notamment dans ses prix - qui est tout à fait mensongère : petit déjeuner franchement quelconque, wifi aléatoire mais surtout personnel complètement indifférent.

2026-08-23 • via Nuitee
S
Steven • solo_traveller • us
8
I had a great stay. I will stay there again!
2026-08-18 • via Nuitee