CHARISMA HOTEL

Hotels
7.2 (306 reviews)
b156 Lorong IM 8/33 , Kuantan , my

listing image 1
Show all photos

Facilities

Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Staff adhere to local safety protocols
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
First aid kit available
Television in common areas
See all facilities

Review Highlights

Pros:
Good location
Comfortable room size
Cons:
Poor cleanliness
Inadequate amenities

Categories

Cleanliness
5.16
Issues with cleanliness were raised; guests reported dirty linens and towels.
Service
8.13
Guests appreciated the hospitality and elevator accessibility for the elderly.
Location
8.67
The hotel is conveniently located near shops and necessary facilities.
Room Quality
7.12
Rooms were spacious but had issues such as noise from the bed and lack of amenities.
Amenities
6.65
Amenities were lacking, particularly the absence of a working fridge and hot water.
Value for Money
7.11
While affordable, the overall experience did not meet expectations based on cleanliness and amenities.
Food and Beverage
7.66
No specific feedback on food and beverage, rated based on overall experience.
Overall Experience
7.13
Mixed feelings about the stay, with some positives on location but negatives on cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 09:20

Property Description

Convenient Location
CHARISMA HOTEL is situated within close proximity to key attractions like Sultan Ahmad Shah International Convention Centre and Heroes Museum, making it a convenient choice for travelers looking to explore Kuantan.

Comfortable Accommodation
Guests can enjoy air-conditioned rooms with private bathrooms at CHARISMA HOTEL, ensuring a comfortable stay. The rooms are equipped with modern amenities including flat-screen TVs and free toiletries.

Exceptional Service
With room service and a 24-hour front desk available, guests at CHARISMA HOTEL can expect exceptional service throughout their stay. Whether it's assistance with travel arrangements or a request for extra amenities, the hotel staff is dedicated to ensuring a memorable experience for all guests.

Ready to experience comfort and convenience in Kuantan? Book your stay at CHARISMA HOTEL now!

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

7.2
Based on 306 reviews
Cleanliness: 5.16
Service: 8.13
Location: 8.67
Room Quality: 7.12
Amenities: 6.65
Value for Money: 7.11
Food and Beverage: 7.66
Overall Experience: 7.13
K
KAMISAH • extended_group • my
7
2026-02-14 • via Nuitee
K
kamal • couple • my
9
2026-02-13 • via Nuitee
D
Danial • couple • my
7
Pros:

Ground floor..... Easy to come and out....

Cons:

No control panel for air conditioning.... Have to get up from bed to switch off and on....

2026-01-29 • via Nuitee
A
Ahmad Mubin Rasydan • couple • my
7
2026-01-27 • via Nuitee
M
Mohd Hothzani • couple • my
6
2026-01-26 • via Nuitee
A
Amin • couple • bd
10
Pros:

Good

Cons:

Good facility

2026-01-23 • via Nuitee
N
NUR HAYATI • solo_traveller • my
5
Pros:

Easy Checkin n Checkout.

Cons:

Bilik Berbau lama , Old Wallpaper , Katil lama, cadar lama , buat gatal .Need replace old wc, water heather , tilam . semua lahh , baru pelanggan repeat , sbb lokasi bagus .

2026-01-22 • via Nuitee
S
Shahrin • solo_traveller • my
8
2026-01-20 • via Nuitee
N
Nor • couple • my
8
Pros:

Saya suka ada lif,Penginapan saya tinggat 3

Cons:

Ceret air tak ada dalam bilik, susah bg saya yg ada baby

2026-01-20 • via Nuitee
N
NURRUL FASYEHA • family_with_children • my
8
2026-01-19 • via Nuitee
M
Michael • extended_group • my
7
2026-01-19 • via Nuitee
Z
zatyy • extended_group • my
10
2026-01-17 • via Nuitee
Z
Zabir • solo_traveller • my
5
2026-01-17 • via Nuitee
A
Azizah • couple • my
6
Charisma Hotel overall performance
Pros:

Room ok.

Cons:

There were used bedsheet still laying on the corner table of the room. Unpleasant view of course.
The room deposit was transfered back to my account after 10 days. I had to ask for it in the first place. Not professional.

2026-01-11 • via Nuitee
H
Hazriq • solo_traveller • my
10
Pros:

Water heater

Cons:

Chanel tv

2026-01-11 • via Nuitee
S
Suhaila • solo_traveller • my
7
2026-01-08 • via Nuitee
S
Syuhada • solo_traveller • my
7
2026-01-07 • via Nuitee
S
Shah • solo_traveller • my
10
2026-01-01 • via Nuitee
G
gandon • solo_traveller • my
8
2025-12-29 • via Nuitee
R
Razak • family_with_children • my
9
Pros:

Cleanliness

Cons:

Water dispenser not functioning

2025-12-29 • via Nuitee