Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Comfortable beds
Cons:
Small rooms
Cleanliness issues
Limited food options

Categories

Cleanliness
8.01
Several guests reported issues with cleanliness. Small rooms and dirty towels were noted.
Service
9.48
Most guests expressed positive experiences with the helpfulness of staff, although there were a few complaints.
Location
9.52
The hotel is well-located, with good access to public transport and dining options nearby.
Room Quality
7.97
Rooms reported as small with some cleanliness issues. Comfort was mentioned positively.
Amenities
7
Lack of on-site dining options like breakfast was noted, which is a disadvantage.
Value for Money
7.96
Some guests feel it is overpriced given the amenities and service issues.
Food and Beverage
7.01
The absence of breakfast options negatively affected the rating.
Overall Experience
8.68
Despite some negatives, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:49

Property Description

Luxurious Accommodation
Indulge in a stay at The Allen Hotel, located in the vibrant Lower East Side of New York. Each room offers free WiFi, a flat-screen TV, and a private bathroom. Upgrade to a room with a balcony for stunning city views.

Delicious Dining Options
Start your day with a delicious continental breakfast at our on-site cafe. Unwind in the evening with a drink from the full bar, or savor a cup of local coffee. The perfect way to experience the culinary delights of the city.

Convenient Business Facilities
For our business travelers, we offer a well-equipped business center with a fax machine and photocopier. Our multilingual staff at the 24-hour front desk are ready to assist you with any needs during your stay.

Experience the best of New York at The Allen Hotel. Book now for an unforgettable stay!

Important information:

Please note that alternate policies will apply for bookings of 5 rooms or more.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Location

Guest Reviews

8.2
Based on 2117 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 7.97
Amenities: 7
Value for Money: 7.96
Food and Beverage: 7.01
Overall Experience: 8.68
S
Sam couple us
9
2026-08-15 via Nuitee
L
Lashaun couple us
8
Nice hotel, outside noises were loud, location a little sketch
Pros:

Large room with balcony. Coffee bar area and frig. TV in sitting room area and bedroom. Nice extra amenities in bathroom. Nice towels and slippers. Comfortable bed. Good AC, it was hot outside. Price was good for 3 nights. Not too far from subway, bars, restaurants. Staff was helpful.

Cons:

Coffee maker was broken, you had to hold down the top to make it work. No sugar, just sweet-n-low, no creamer and not enough coffee for our stay. Bathroom sink faucet was too high and water went all over counter. Super LOUD location! Sirens, honking, music etc.

2026-08-13 via Nuitee
S
Sharon solo_traveller us
1
Pros:

Room was nice

Cons:

Noise above my head all night

2026-08-12 via Nuitee
P
Patrick family_with_children ie
10
It’s a great boutique hotel
Pros:

It was clean and very well situated. Staff were friendly and helpful but unobtrusive

Cons:

Nothing really. The description of the property was fine and we know what we are getting in the Lower East Side which is a wonderful area

2026-08-08 via Nuitee
E
Elizabeth couple us
4
Great, but AC not working in our room
Pros:

We LOVE the Allen, it’s the only place we stay when coming to the city. It’s so clean, decent sized for a New York hotel room. The staff is so nice, and the balconies are such a rarity in the city.

Cons:

On this particular stay, the AC in our room was not working. We had a staff come in and confirm it was malfunctioning and said she would call with next steps. She did indeed call in a timely manner and as there were no other rooms available we were offered some sort of refund…. Which a month later we have yet to receive. I have emailed the property twice about this with no response. We have another stay booked in a few weeks at the Allen, and it’s really frustrating that we have not been communicated with or received our refund after so many weeks.

2026-08-08 via Nuitee
F
fernando family_with_children es
7
Buena ubicacion y personal amable
Pros:

La ubicación, a pocos metros caminando, está repleto de terrazas para tomar algo, desayunar, supermercado abierto 24 horas etc. El personal es muy amable.

Cons:

El tamaño de la habitación para 3 personas es demasiado pequeño. 3 maletas medianas no caben en la habitación y la puerta del armario casi no se puede abrir porque está muy pegada a una de las camas.

2026-08-07 via Nuitee
T
tresa solo_traveller us
9
Great view
Pros:

It was lovely and comfortable. Very clean and everyone was nice. Good location and good pizza across the street

Cons:

They came in my room even though they said they wouldn't and I did not ask them to. They turned the electric off when they did this and spoiled about 1200 dollars worth of medication.. They should have told me they were going to do this.. other than that everything was perfect.. Now I'm going you have to skip a dose of medication.

2026-08-05 via Nuitee
W
Waldemar solo_traveller de
4
Pros:

Kühlschrank und es war nicht ganz so laut wie erwartet.

Cons:

Betten waren für einen Erwachsenen und ein Kind zu klein.

2026-08-05 via Nuitee
N
natacha family_with_children fr
8
Pros:

Là localization
Bouteilles d eau offertes

2026-08-04 via Nuitee
A
Aneta family_with_children pl
8
Pros:

Obiekt blisko metra, dobry widok z okna, ale w nocy trzeba liczyć się z hałasem.

2026-08-03 via Nuitee
T
Tree family_with_children us
9
Would definitely stay here again!!!
Pros:

Comfy beds, great location, kind helpful and attentive staff, loved the aesthetic of the place and the balcony. Close to subway lines and walking distance to East Village and other areas of interest. The gym area looked great- though I didn’t end up using it. No microwave in room, but there was one we could access downstairs. Lots of hot water for showers- we (three of us) took showers in a row and did not run out out of hot water! Would definitely stay here again!!!!

Cons:

Could use fuller pillows. Wasn’t able to locate a fan in the bathroom and it looked like there was a little bit of mold forming high up on the wall of the shower, to the right.

2026-08-03 via Nuitee
S
Sebnem family_with_children us
3
I would not recommend it to anybody visiting NYC.
Pros:

Staff was pleasant and it was close to the subway stop.

Cons:

Size of the room, old furniture, hard mattress, terrible pillows, cleanliness and appearance of the hotel, location 👎 The value is terrible. Complete waste of money. I would not recommend it what so ever. Extremely uncomfortable in a very dirty, smelly, and funky part of town in NYC lower East side. It is basically in Chinatown. It is 20 minutes walk to SoHo and Greenwhich. It is not a pleasant walk. During the week night, it is dead. It seems unsafe. On the weekend, there are bars and restaurants that makes the place somewhat lively. The room( double bed) extremely small with second hand looking outdated furniture. I can’t believe they would have the audacity to charge $300 for a night in this place. Shame👎

2026-08-02 via Nuitee
S
Swartzwelder solo_traveller us
10
Pros:

Beautiful room and comfortable.

2026-07-18 via Nuitee
N
Nicholas couple us
10
2026-07-18 via Nuitee
M
Michael couple us
10
Excellent stay
Pros:

Comfortable bed, great aircon, friendly staff

2026-07-18 via Nuitee
K
Kabao extended_group us
10
Great Location, Friendly Staff
Pros:

I appreciated that they gave us an option to pick which floor we wanted to be on and each one was available at different times, so we ended up being on the second floor because we wanted to check in a bit earlier than expected (for no additional fee :)). Since we are close to the road, we did hear noise from the streets, but it wasn't a big issue for us and we slept through it totally fine. Maybe bring earplugs if you're sensitive to noise or a light sleeper, otherwise you can choose a higher level to stay on.

Cons:

The rooms/doors have pretty thin walls, so depending on which suite you're staying in, you may hear people closing their doors or getting on/off the elevator. Not a huge deal for me but something to be aware of :)

2026-07-17 via Nuitee
G
Gracjan couple pl
9
2026-07-16 via Nuitee
P
Patricia family_with_children us
6
2026-07-15 via Nuitee
G
Gina couple us
10
2026-07-15 via Nuitee
Y
Yelena couple us
8
2026-07-15 via Nuitee