Hilton Garden Inn Louisville Mall Of St. Matthews

Clean and well put together , love the location near everything..Friendly staff? We will book again.

Good location, comfy room & beds, clean hotel overall

Nice staff. Clean rooms and great location.

Friendly staff and clean rooms!

Location was great, just looking for somewhere last minute and we were already in the mall. I called to reserve a room pretty last minute. The guy I talked to was hard to understand not his fault but it was nerve wracking. I get to the hotel to check in and they can’t find my reservation for 15 minutes until I gave them a confirmation number. I never even got an email that would’ve contained the information, I made the guy give it to me before he hung up. We check in, get our swimsuits on to swim and the pool is closed. We wake up the next morning for breakfast and NO WHERE in the WHOLE BUILDING except for the SIGN IN THE KITCHEN says breakfast is NOT complimentary. I ended up only paying $3.50 for it but I was shocked. I wish they would’ve disclosed this information with me upon booking because I asked about the pool and stuff before making a reservation.

Good selections. Comparable pricing. Excellent service.

Location was great the Beds were comfortable, room was clean
The Breakfast and server were A+ will visit again much better than the Hilton we stayed at in Clarksville Tenn.

Facility

Room was clean and staff was nice. But walls were so thin you can hear your neighbors conversations word for word. There is no water pressure and there were no choices for drinks in the store but also no vending machines. There was also not enough parking. The elevator buttons wouldnt work. So you had to just stand it waiting for people to need a ride and hope it stopped where you needed to get off.

Not a good experience. Started off with what I thought was a nice guy when I called the hotel directly to make reservation. He seemed nice and attentive, however, my entire experience was a mess. Requested two queen beds on lower floor (explained walking issue) and a tub. Would not let me pay on arrival, but insisted had to pay now. (Seemed very odd). Specifically asked if breakfast included, and was told, why yes (almost like I asked a dumb question). Upon arrival, the reservation was a mess. No notes for lower floor, nor tub. The gentleman at the front desk told me nothing was noted. Okay, then proceed to give me a lower floor room. Then asked for my card, for another $25. Told him I asked to pay upon arrival to get everything covered and was told no. When I got to the room, it was a wheel chair room with no tub. When I went back to ask him, he said there were no tubs in room. ( Thought that odd).). Anyway,, it was ine night do I stayed. Next morning for check out, had a very rude lady, who told me my charge was $76 through Priceline’s. I told her I paid a lot more (double that) and never used Priceline. I explained I called this hotel personally and made the reservation, and she said that is not what she had showing. I explained I paid a lot more, and she proceeded to tell me, I should not have, but she not giving me a refund, because not made through her. I asked for a receipt and she proceeded to tell me she could not print one out. What?? Seemed very odd. She then told me I could come around the desk and see her computer, and I declined. Then, she told me there was a parking charge. What?? I was never told anything about a charge for parking. She proceeded to tell me it was on the website. I explained I use TripAdvisor and it indicates free parking and she told me that was wrong, they charge now. When asking about breakfast, she rudely said it was over there and I could do a buffet or order off the menu. I told her I asked the young man when making the reservation, and he practically laughed at me for asking, and said “yes” it was included, it was not, evidently. Nothing but a nightmare- I had used Hilton for years, and nephew worked at this facility for several years, but never again. This was not a good experience at this facility