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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Wheelchair accessible
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Kid meals
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Heated pool
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Fruits
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Swimming nearby
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Electric bicycle charging station
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Modern Comforts and Convenient Location
This Louisville hotel, located opposite the Mall St. Matthews, offers contemporary rooms with premium amenities like flat-screen HDTVs and free WiFi.
Delicious Dining Options
Indulge in traditional American cuisine at The Garden Grille for breakfast and dinner, complemented by a full-service bar. The on-site market provides snacks and meals 24/7, with in-room dining available for added convenience.
Fitness and Business Facilities
Stay active in the 24-hour fitness center, or make use of the business center's services for work needs. With flexible meeting space and proximity to key attractions like Churchill Downs and the Louisville Slugger Museum, this hotel caters to both leisure and business travelers.
Book now for a memorable stay at Hilton Garden Inn Louisville Mall of St. Matthews!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Public parking is possible on site (reservation is not needed) and costs USD 3.87 per day.
Location
Guest Reviews
Very clean and quite, We always choose Hilton Hotels wherever we go ! Love the staff, very friendly.
The only problem for us is the pillows, very flat
My experience with booking.com made check in complicated.
I was there for cancer surgery at Norton’s the next morning I had stayed in Mar 2026 for same reason very well pleased was asked to show ID when registered handed my drivers licenses came home without then only place I had them out called whe I returned home on Friday the lady that answered at Hilton’s said I wud have not ask to show ID I described the guy that took them very nice young man but the lady was very short never offered to help continued to say they wudnt have asked to see them now I’m home recovering from surgery and having to retrieve be license
The restaurant/bar was closed.
The left elevator would not go to the first floor.
Clean and well put together , love the location near everything..Friendly staff? We will book again.
The elevator wasn't working for our floor #3 ,would love a larger pool and my key cards weren't working. Nonetheless, I will book again . Great hotel ,
Good location, comfy room & beds, clean hotel overall
Breakfast not included
Nice staff. Clean rooms and great location.
Friendly staff and clean rooms!
Location was great, just looking for somewhere last minute and we were already in the mall. I called to reserve a room pretty last minute. The guy I talked to was hard to understand not his fault but it was nerve wracking. I get to the hotel to check in and they can’t find my reservation for 15 minutes until I gave them a confirmation number. I never even got an email that would’ve contained the information, I made the guy give it to me before he hung up. We check in, get our swimsuits on to swim and the pool is closed. We wake up the next morning for breakfast and NO WHERE in the WHOLE BUILDING except for the SIGN IN THE KITCHEN says breakfast is NOT complimentary. I ended up only paying $3.50 for it but I was shocked. I wish they would’ve disclosed this information with me upon booking because I asked about the pool and stuff before making a reservation.
Good selections. Comparable pricing. Excellent service.
Location was great the Beds were comfortable, room was clean
The Breakfast and server were A+ will visit again much better than the Hilton we stayed at in Clarksville Tenn.
A lot of extra random fees. Especially having to pay for parking. Also they will charge for the waters even if you don’t drink them and when you call about it the staff was very rude!
Facility
No Chef, Restaurant was closed
Room was clean and staff was nice. But walls were so thin you can hear your neighbors conversations word for word. There is no water pressure and there were no choices for drinks in the store but also no vending machines. There was also not enough parking. The elevator buttons wouldnt work. So you had to just stand it waiting for people to need a ride and hope it stopped where you needed to get off.
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