Hilton Garden Inn Louisville Mall Of St. Matthews

Hotels
•
Hilton Garden Inn
9.2 (383 reviews)
400 Sherburn Lane , Louisville , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Friendly staff
Cons:
Breakfast quality
Service speed
Elevator issues

Categories

Cleanliness
8.8
Most reviews note clean rooms; however, issues with room temperature and maintenance suggest room for improvement.
Service
9.8
Staff received high praise for their friendliness and accommodation, although service speed was a concern.
Location
10
Positive comments highlight the great location close to amenities and other attractions.
Room Quality
8.8
General feedback indicates comfort, but some maintenance issues were noted (e.g., toilet running).
Amenities
9.3
Limited references; basic amenities were met, yet breakfast quality and elevator service could be improved.
Value for Money
8.8
Some guests felt charged extra and highlighted poor breakfast value, impacting perceived value for money.
Food and Beverage
8.3
Negative sentiments regarding breakfast buffet quality noted; better options elsewhere recommended.
Overall Experience
9.8
While not without issues, many guests report satisfaction and would recommend the hotel overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:37

Property Description

Modern Comforts and Convenient Location
This Louisville hotel, located opposite the Mall St. Matthews, offers contemporary rooms with premium amenities like flat-screen HDTVs and free WiFi.

Delicious Dining Options
Indulge in traditional American cuisine at The Garden Grille for breakfast and dinner, complemented by a full-service bar. The on-site market provides snacks and meals 24/7, with in-room dining available for added convenience.

Fitness and Business Facilities
Stay active in the 24-hour fitness center, or make use of the business center's services for work needs. With flexible meeting space and proximity to key attractions like Churchill Downs and the Louisville Slugger Museum, this hotel caters to both leisure and business travelers.

Book now for a memorable stay at Hilton Garden Inn Louisville Mall of St. Matthews!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 3.87 per day.

Location

Guest Reviews

9.2
Based on 383 reviews
Cleanliness: 8.8
Service: 9.8
Location: 10
Room Quality: 8.8
Amenities: 9.3
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 9.8
D
Daniel • couple • us
9
Great stay at the hotel, wish that breakfast would be included for the cost of the room
Pros:

Good location, comfy room & beds, clean hotel overall

Cons:

Breakfast not included

2026-04-13 • via Nuitee
B
Barbara • solo_traveller • us
10
Pros:

Friendly staff and clean rooms!

2026-04-11 • via Nuitee
N
Nedra • couple • us
9
2026-04-03 • via Nuitee
A
ashley • couple • us
10
2026-03-27 • via Nuitee
J
Jacqueline • couple • us
8
Met our needs.
Pros:

Good selections. Comparable pricing. Excellent service.

2026-03-27 • via Nuitee
G
Greg • couple • us
10
2026-03-22 • via Nuitee
R
Robin Kistuline • family_with_children • us
10
Pros:

Location was great the Beds were comfortable, room was clean
The Breakfast and server were A+ will visit again much better than the Hilton we stayed at in Clarksville Tenn.

2026-03-20 • via Nuitee
R
Robin Kistuline • family_with_children • us
10
2026-03-18 • via Nuitee
K
Kali • family_with_children • us
6
Cons:

A lot of extra random fees. Especially having to pay for parking. Also they will charge for the waters even if you don’t drink them and when you call about it the staff was very rude!

2026-03-05 • via Nuitee
L
Lennie • couple • us
8
Pros:

Facility

Cons:

No Chef, Restaurant was closed

2026-03-02 • via Nuitee
Y
Yina • solo_traveller • es
7
2026-02-08 • via Nuitee
J
James • couple • us
10
2026-01-28 • via Nuitee
C
Catherine • solo_traveller • us
10
We loved our stay.
Pros:

We liked the cleanliness of the room and bathroom.

Cons:

Breakfast was not free.

2026-01-24 • via Nuitee
G
Gary • couple • us
7
Cons:

We were charged $20.55 more than the TOTAL rate ($201.00) quoted on Booking.com.

2026-01-19 • via Nuitee
J
Jim • solo_traveller • us
3
Pros:

Room was good and clean with plenty of towels.

Cons:

Tell the TOTAL price of the room. I received a text that said, "the total price of your stay is $236.86" ($218.00 plus 8.65 for a total of $236.86.) I was charged $264.26 after the taxes were doubled and other fees added. I still have the texts plus screen shots. I will be back to Louisville almost every month but will not stay here. Another motel very close doesn't do this and I will return there next time.

2026-01-06 • via Nuitee
K
Kira • solo_traveller • us
8
2026-01-05 • via Nuitee
R
Robinson • solo_traveller • us
8
2026-01-05 • via Nuitee
J
John • couple • us
9
2026-01-01 • via Nuitee
M
Matthew • couple • us
10
Pros:

Location

2025-12-15 • via Nuitee
J
JMrgn • Friends getaway • Washington DC, District of Columbia
6
Just adequate
Pros:

While a good location & a relatively good "deal" per nightly cost - I was a) suprised by the 'parking' charge (I flew in - no car involved!) & b) there were several cars broken into in the parking lot - - and no notice I could see to guests. I found lots of glass around several parking spaces when walking to the mall - and reported that to the desk person - who confirmed, yes, several break ins. The lower rating - per "service." Despite asking both a worker in the hall AND the front desk - across 3 days - - it took til the 3rd before anyone came to refresh the room. The breakfast buffet - SO not worth it. Far better to order from Door Dash or walk somewhere (what I did after the 1st morning). Pitiful selection/options & mostly luke-warm at best.

2025-12-11 • via Tripadvisor