Tien Hotel

Staff were great. Good location.

Lebuh Chulia, convenient location and bus transport, near to the night street stalls and eateries, adjacent lively bar area but a bit noisy at times after midnight.

The staff are only present at the reception for a few hours during the day. No one was at the reception desk when we wanted to check out in the morning. The reception was right outside of our room so we could hear a lot outside of our room. The bathroom has no door, just a curtain.

Courtyard Suite. Good sized room. Hotel close to bars, restaurants and street food.

Has a kitchen area but nothing really to cook with.

Unfortunately noisy building work all day from next door restaurant.

Unassuming entrance once inside Large new stylish rooms with bath and monsoon shower. In room safe. No refrigerator or tea/coffee. Wifi bit sporadic. TV didn’t work.

Good location near bars and restaurants although parts of Chulia St resemble now resemble Kuta. Room fronted onto street and despite double glazing was loud until the wee hours

The suite room was big, comfortable, and spacious. The location is great as well. Only hiccups were during check in. That could have been smoother but seemed like they were training.

Beautifil interior of the building. Just like the pictures. Spacious, lovely. Deep soak bath was a delight.

Didnt get any sleep the 4 nights I was there. Midnight parades, 3am road works, bars and clubs all weekend. And just as noisey during the day..

Worked out fine

Good room. Nice and spacious. Free bath bomb provided. Room was not soundproof so we could hear loud music from the area

We booked the hotel in June 2023 via Hotels.com. Towards the time of our arrival we realised we hadn’t remembered you needed to contact the hotel 48 hrs prior to arrival (this is made clear in the booking) so asked our grab driver (stuck in traffic en route from the airport) to call the hotel for us. The hotel asked for the booking reference number and advised they didn’t have our booking. After some back and forth they told our taxi driver we could check in. On arrival we queried what had happened and they just said they had created a new booking. I’m not sure what would have happened if the hotel had been full - it only has 8 rooms. The room itself was ok, room 102 on the same floor as the reception. The air con stays on when you leave the room which is joyful to come back to.
Points to note -
There’s only a curtain between the bathroom and the bed
No fridge in the room however there are communal facilities including a fridge , water refill point and a kettle with tea / coffee etc
You can hear the noise from outside - music and the road. This may keep some people awake as the music is till around 2am
Decent location
You need to take your shoes off every time you come in (I didn’t like this)
No lift for your luggage but staff helped on arrival
I think it’s slightly expensive for what you get
I would look for other hotel options before considering this again (but if you’re staying out late the bed was comfortable)
Definitely confirm your booking with them before arrival especially if you have booked with hotels.com as looking at a past review it seems to be an issue

Cute little hotel, really clean, and welcoming staff. Situated in a good location. The only downside was it was quite noisy on the street at night. I would definitely recommend staying!

We booked this Hotel in April 2023 via Hotels.com which is part of Expedia for Three Nights Feb 13th to 16th.
After travelling for close to 17 hours we arrived at the Hotel at 12:45pm, desperate to relax after travelling for so long.
We handed over our Passports and I handed over the booking on the app on my phone.
After searching for 10 minutes or so the receptionist said she couldn't find our Booking.
She then said that they don't deal with Hotel.com there, only Expedia and Booking.com.
I pointed out that Hotel.com are part of Expedia and she eventually found our Booking.
She then said that the Hotel was fully booked even though I had a booking and already paid for my booking.
I asked what were we suppose to do for a Room for the Night?
She tried phoning round various Sister Hotels but told us they were fully booked as well.
I went onto Expedia and managed to book a different Hotel close by for the Night.
We asked if we would get the other two nights at the Hotel.
The receptionist said that there was space for the 14th checking out on 16th and that we could come back tomorrow and we would get the remaining days of our Booking and refunded for the Night we missed on our Booking.
We returned back at 5pm the Next day to find someone different at Reception.
They had problems finding our Booking and after spending over 20 mins at reception we eventually got into our Room.
Room Number 204.
We headed out for the Evening and returned at 10:30pm to be met by a different receptionist who claimed that we shouldn't be in Room 204 because it was booked for someone else.
We showed the receptionist our Booking and he phoned and spoke to the Hotel Manager.
The receptionist claimed that we shouldn't be staying there and that Expedia had cancelled our Booking (Which was untrue).
There was a Couple waiting at reception for our Room.
We unwilling to move from our Room as we had paid for Booking there and had already been mucked about.
Eventually after speaking to the Manager we were allowed to stay in our Room and the other couple were moved to a Sister Hotel Free of Charge.
The whole experience really started our Holiday on a very Sour Note and was very stressful and also made us concerned that we would have further issues on other Hotels we had booked.
When we checked we also had issues as well.
To date we have not received a apology or a Refund for our missed Night.
Apart from all this the Room is clean and comfy, great location BUT would I use again.
Highly doubtful.

We found this hotel to have charm but the street noise, lack of bathroom door and mediocre cleanliness out weighed the charm. We also booked because we wanted to have a pool to cool off in after seeing the sites but the actual pool size was much smaller than what the photo looked like on line. For the money I think there are better options.

Incredible location at the heart of George Town. The room is comfortable and clean. The staff are efficient and the hotel itself has some really nice communal spaces. Only downside is that it can be a bit noisy at night but we got used to it after the first night.

1) Booked a suite room - defective aircond and apparently many ppl have complained before.
2) staff came back to room to give us second access card, didn’t even knock the door just tagged and open the door.
3) shoes are to be removed, but they make us walk barefoot through dirty areas to the suite room.
4) night staff tried to short change us by charging additional tourist tax of rm 24 although he knows we are locals. We took refund the next morning from the morning staff and only paid rm2.
5) ID of this place is nice but definitely need to improvise on maintenance.

Never stay here

Tien has one of the most comfortable beds (and pillows) ever! I wanted to sleep or lay down the whole time instead of going out to explore George Town! Staff is amazing. The little rooftop pool is also a highlight. Every corner of this property looks instagrammable :)

Thumbs up: Good air conditioning. Comfortable queen-sized bed. Common area - Style interior design. Have a hot/cold water supply machine, a big refrigerator, and a mini bar for coffee / tea. Good location for foods.

Thumbs down: Most of the rooms are facing Chulia Street. Not suitable for tourists who need a very quiet sleeping environment.

good location

Do not have proper lobby at ground level, the reception is at 3rd floor, unfriendly to elderly as need to climb by staircase.