De Luxe Hotel

Hotels
6.3 (47 reviews)
Captain Vicente Roa , Cagayan de Oro , ph

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Accommodating staff
Friendly service
Cons:
Unpleasant room odor
Mold presence
Overpricing

Categories

Cleanliness
2.66
The room smelled of mold and was not well maintained.
Service
8.13
The staff is accommodating and friendly.
Location
8.17
Standard quality for this hotel tier.
Room Quality
4.62
The room lacked a window and had mold.
Amenities
8.15
Standard quality for this hotel tier.
Value for Money
4.61
Overpricing concerns in Booking.com.
Food and Beverage
8.16
Standard quality for this hotel tier.
Overall Experience
5.93
An average stay primarily due to cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:23

Property Description

Convenient Location
Deluxe Hotel is ideally situated just a short 5-minute walk from Cogon Market, providing easy access to local shopping and dining options.

Comfortable Accommodations
All rooms at Hotel Deluxe are air-conditioned and equipped with cable TV channels, ensuring a comfortable stay for guests. The en suite bathrooms with shower facilities add to the convenience.

Amenities and Services
With a 24-hour front desk, free parking, and safety deposit boxes, guests can enjoy a worry-free stay. The hotel also offers room service, laundry, dry cleaning, and fax/photocopying services for added convenience.

Ready to experience convenience and comfort at Deluxe Hotel? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for ₱ 600 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.3
Based on 47 reviews
Cleanliness: 2.66
Service: 8.13
Location: 8.17
Room Quality: 4.62
Amenities: 8.15
Value for Money: 4.61
Food and Beverage: 8.16
Overall Experience: 5.93
B
Brenda • extended_group • ph
4
Overpricing in Booking.com
Pros:

The staff is accomodating anyway

Cons:

The aircon air is dusty maybe its not well maintain

2025-10-14 • via Nuitee
J
james • family
4
Pros:

The room smelled of mold and didn't even have a window, which was odd... The back ofthe door had mold on thrm and in between the beds smelled like a urine filled toilet. The staff were friendly and the shower actually had hot water and is the only reason i didnt give it a one!

2025-08-22 • via Nuitee
J
Jorielou • young couple • ph
7
Good
2025-01-29 • via Nuitee
S
Scott
4
Pros:

Not a fan of this hotel

2025-01-18 • via Nuitee
E
Elves • family with young children • ph
6
Pleasant
2025-01-10 • via Nuitee
R
Rabia • family with young children • ph
7
Good
Pros:

The room is spacious for a family room.

Cons:

There was no refrigerator in the room

2025-01-01 • via Nuitee
M
Michael
6
Pros:

In the middle of downtown CDO

2024-12-25 • via Nuitee
S
Stephen • family with young children • ca
1
Not going back, not recommended for travellers.
Pros:

None

Cons:

Rooms has no windows, no free breakfast included. Nothing

2024-08-11 • via Nuitee
M
Matthew • family_with_children
4
Pros:

This hotel is dirty and old. The moment we walk inside, i can smell the uncleanliness of this property.

2024-06-01 • via Nuitee
O
Ondo • family with young children • xa
7
Good
2024-01-01 • via Nuitee
I
Ianne • young couple • ph
6
It's okay, but it could've been better.
Pros:

Huge closets with hangers, sound-proof room

Cons:

No free shampoo and toothpaste. There are no room slippers.

2023-11-05 • via Nuitee
L
Layson • review category business travellers • ph
4
Disappointing
Pros:

Close to shopping malls and walking distance to downtown,

Cons:

Poor WIFI, noise outside the lobby, The maintenance staff are more friendly than the front desk and counter attendant.

2023-09-02 • via Nuitee
E
Estela • with friends • is
5
Awesome
Pros:

Big and comfy

Cons:

Big and comfy

2023-08-22 • via Nuitee
J
Jeannie • group • au
6
Unfortunate that experience
Pros:

Reasonable price

Cons:

This is our first time to be in Cagayan and unfortunately, not impressed with our stay in the hotel!

Late check in after 5 without notifying us that there is a delay. Reception area too chaotic at time of check in.
Air conditioner wasn’t the great in our first room then we were transferred to another room which was great though a hassle.
Then there is the towel issue … no bath mat!!!
The water was just enough to take the cold edge otherwise too cold!
The neighbours ( next door guests… too loud and no regard for others guests!!! )
The toilet and other facilities obvious wear and tear plus smells of sewage!!!

Staff only acknowledge s when being spoken first otherwise okay !
Location - too close to public markets!!!
The elevator … too smelly of marang or other unpleasant smell!

If you have enough money I highly recommend to go to other hotel

2023-07-29 • via Nuitee
R
Rutchell • family with young children • gb
9
I love my stay here and only wish to have a buffet breakfast.
Pros:

It could have been better if breakfast was buffet. I am happy with the food though

Cons:

Wishing for breakfast buffet

2023-07-20 • via Nuitee
R
Riamon • solo traveller • nz
1
Not very good at all. Not enjoyable but friendly staff.
Pros:

None at all.

Cons:

The whole room need renovations. Bathroom was awful.

2023-06-10 • via Nuitee
C
Chiong • family with young children • gb
10
Exceptional
2023-05-25 • via Nuitee
C
Clyde • young couple • us
1
Nosy dirty unsafe
Pros:

nothing

Cons:

everything

2023-03-14 • via Nuitee
M
Mc • review category business travellers • ph
6
Pleasant
2023-03-10 • via Nuitee
L
Lea • family with young children • au
1
Bad
2023-02-28 • via Nuitee