Hotel Indigo London - 1 Leicester Square by IHG

Hotels
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Hotel Indigo
7.7 (1682 reviews)
1 Leicester Square , London , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Noise from nearby areas
Inconsistent room quality

Categories

Cleanliness
6.85
There were mentions of cleanliness issues in restaurants and some rooms.
Service
7.82
Staff were frequently described as friendly and helpful.
Location
8.85
Multiple reviews praised the excellent location near major attractions.
Room Quality
7.31
Rooms described as comfortable but had issues such as noise and a hard bed.
Amenities
7.84
Amenities such as rooftop bar and breakfast were well-received.
Value for Money
7.3
Some reviews felt the pricing was high for the quality received.
Food and Beverage
7.85
Breakfast was frequently praised, though some issues were noted.
Overall Experience
7.82
Most guests enjoyed their stay despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:49

Property Description

Stylish Accommodation in Central London

Hotel Indigo London - 1 Leicester Square, an IHG Hotel Square is a 4-star hotel located in the heart of London's vibrant West End. Rooftop Bar with Breathtaking Views Enjoy stunning views of the city skyline from the rooftop bar, perfect for unwinding after a day of exploring the city. Convenience at Your Fingertips Benefit from a 24-hour front desk, concierge service, and complimentary WiFi throughout the hotel.

Culinary Delights Start your day with a delicious breakfast offering both buffet and à la carte options, and later indulge in drinks at the on-site bar.

Experience the best of London from the comfort of Hotel Indigo London - 1 Leicester Square.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £50 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 64
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Regular
  • Entrance Door Width: 140
  • Entrance Leveled: No
  • Distance From The Elevator To The Accessible Room: 12
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.7
Based on 1682 reviews
Cleanliness: 6.85
Service: 7.82
Location: 8.85
Room Quality: 7.31
Amenities: 7.84
Value for Money: 7.3
Food and Beverage: 7.85
Overall Experience: 7.82
J
janehZ5499TA • Friends getaway • Wolverhampton, West Midlands, England
2
Find another hotel!
Pros:

Only good thing about this hotel is the view but you can't see it at night as the bar always has a private party going on - 2 years running we found this.
Breakfast compared to last year took over an hr, cold and hard. Obviously been under heat lamps and not cooked fresh as stated. No cups (had paper ones) long queues for 1 coffee machine. No spoons, dishes or plates. No orange juice or honey. When asked for items to be replenished ie pastries and fruit - they never came. Tables were not cleared off.
We were supposed to have complimentary drinks on arrival but the restaurant staff knew nothing about this. When finally agreed I had to open the bottles myself, poor it and take it to 36 people outside. A good start to my holiday. The staircase was locked so anyone with a lift anxiety had to suffer!
Staff rude and reception staff didn't look up from their phones.
Will not be going again! Good location but that's about the best you get.

2026-05-13 • via Tripadvisor
M
Mary • couple • us
7
A serviceable location with premium amenities
Pros:

location is premium!

Cons:

lifts are very slow

2026-05-13 • via Nuitee
R
Ruth • solo_traveller • au
9
Loved the hotel. I would definitely stay again
Pros:

Location and the very helpful staff. Breakfast was great. Fantastic views from the rooftop

Cons:

Firm bed. Compact room but that’s London

2026-05-12 • via Nuitee
A
alain • couple • be
8
Perfect
Pros:

Ligging, hygiëne, vriendelijk personeel

Cons:

Liften wat traag

2026-05-12 • via Nuitee
D
Dawn • couple • gb
9
Great location, lovely rooms but breakfast experience was disappointing.
Pros:

Room was so clean and comfortable.

Cons:

The chairs in the dining room were filthy and worn out. The view was great but the chairs were uncomfortable and low lounge chairs instead of dining chairs and were so close I was touching the person sitting on the next table. Very awkward.

2026-05-11 • via Nuitee
A
Astan • solo_traveller • kz
8
2026-05-09 • via Nuitee
K
Karen • couple • gb
8
A nice clean hotel located in a great location. Staff were very friendly and helpful. Would be happy to stay here again.
Pros:

Great location in Leicester Square

Cons:

Room was a tad small but was ok for one night

2026-05-09 • via Nuitee
C
Corinne • extended_group • nz
6
Overall enjoyable but staff could be more helpful and engaging
Pros:

The location was fantastic, as was the views on the rooftop. Your reception staff were helpful and friendly too.

Cons:

Access to hotel is hard with large suitcases as no ramp and staff don’t help.
Staff at bar outside the nighttime weren’t helpful - we had lots of meetings at hotel - hard to get table and coffees-water

2026-05-08 • via Nuitee
R
Roisel • solo_traveller • gb
9
Central location close to all tourist attractions.
Pros:

Fabulous location.

Cons:

Nothing

2026-05-08 • via Nuitee
T
Tuan • couple • gb
10
2026-05-04 • via Nuitee
M
Mónica • couple • pt
5
Pros:

é a segunda vez que ficamos neste hotel. A localização é o ideal para o propósito das nossas visitas.

Cons:

O Staff da receção não é o mais simpático- estão ocupados - ou simplesmente a conversar, deixam os hospedes À espera que, não saúdam quando entramos (e a receção fica a 2 metros em frente à porta). Perguntámos se tinham um adaptador de tomada e a resposta foi apenas: "Compre na loja ao lado" Avisamos que chegaríamos pelas 02 da manhã e pedimos se seria possível - mediante pagamento- ter algo no quarto para comer- não foi possível, " comprem nas vending machines"- mesmo tendo pago pequeno almoço para o último dia e não tendo sido possível fazer essa refeição por o voo ser demasiado cedo.
o Restaurante/ Bar tem uma vista lindíssima mas as cadeiras e sofás estão encardidos de sujidade.
A limpeza do quarto é muito mal feita- não levantam chávenas usadas, não limpam o vaso sanitário - tivemos de reclamar da higiene e limpeza. o Quarto ficava ao lado de uma divisão de arrumos, cuja porta batia a noite toda sem qualquer cuidado pelos quartos ao lado. Reservamos um quarto duplo- deixaram penas um par de chinelos e um roupão, sabendo de antemão que seria ocupação dupla.

2026-05-04 • via Nuitee
M
Michelle • solo_traveller • fr
7
Would go back but I’d want assurances on room location and air con!
Pros:

Great location, roof terrace and lovely room

Cons:

I was originally given a ‘windowless room’ which absolutely wouldn’t have been value for money. They changed it but in the next room the air conditioning wasn’t working when I arrived and then even when it turned on and I called reception it didn’t work. Uncomfortable 2 nights as it was very hot in London that weekend. A shame as the room itself and the amenities were lovely.

2026-05-01 • via Nuitee
N
nazan • solo_traveller • gb
10
2026-05-01 • via Nuitee
D
Dutilly • solo_traveller • fr
9
Pros:

Le rooftop vue exceptionnelle

Cons:

Trop de bruit dans le restaurant

2026-04-28 • via Nuitee
R
Renata • family_with_children • pl
10
2026-04-28 • via Nuitee
B
Bethan • solo_traveller • gb
10
Pros:

A friend and myself visited for one night last weekend, the staff were amazing upgraded us to a Premier room which had views off the London eye, big ben and the houses of Parliament, fantastic hotel, would definitely visit again next time I'm in London.

2026-04-25 • via Nuitee
D
darren • couple • gb
10
Perfect
Pros:

Everything was great , location perfect, rooms great , staff really nice especially Nancy in the restaurant and bar she looked after us constantly

Cons:

Nothing

2026-04-24 • via Nuitee
K
Kacie • couple • us
5
It was convenient for one night, but wouldn’t choose it again or for a longer duration
Pros:

Good location. Rooftop bar was nice

Cons:

We didn’t know there was no window in the room and the chair had a white stain…

2026-04-23 • via Nuitee
O
OG • family_with_children • cy
4
I never recommend it to anyone
Pros:

Location was very good

Cons:

The reception staff were extremely rude, unfriendly, and unprofessional. There were seven of us, and although we had not requested early check-in, they asked us to pay an extra fee for it.

We asked if they could store our luggage until check-in time, but they said it wouldn’t be possible to keep all of our bags—only some of them. Naturally, we did not accept this.

One person from our group eventually paid for early check-in, and we placed all our luggage in that room until the check-in time, then left.

When we returned and tried to check in, the receptionist said there was no reservation under my name and asked me to provide the confirmation code. After I showed it, she eventually found the booking, but only with difficulty.

I have been using Booking.com since 2011, and I have never experienced such an issue before.

The reception staff, in particular, were very inexperienced and unprofessional. I asked two simple questions to two different receptionists.

For the first question, I asked: “If I want to call another room, do I need to dial any prefix before the room number, or can I just dial the room number directly?” The receptionist replied uncertainly, “I think you just dial the room number.”

For the second question, I asked: “Is there a restroom in the reception lobby area?” The receptionist responded, “I’m not sure if there is one.”

I then asked, “What do you mean you’re not sure? Don’t you work here?”

2026-04-21 • via Nuitee
L
louise • solo_traveller • ie
8
Perfect for access to everything, the upgrade and view from room 605 were an added bonus
Pros:

Its central location

Cons:

Nothing

2026-04-20 • via Nuitee