Hotel Indigo London - 1 Leicester Square by IHG

Hotels
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Hotel Indigo
7.7 (1728 reviews)
1 Leicester Square , London , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Noise from nearby areas
Inconsistent room quality

Categories

Cleanliness
6.85
There were mentions of cleanliness issues in restaurants and some rooms.
Service
7.82
Staff were frequently described as friendly and helpful.
Location
8.85
Multiple reviews praised the excellent location near major attractions.
Room Quality
7.31
Rooms described as comfortable but had issues such as noise and a hard bed.
Amenities
7.84
Amenities such as rooftop bar and breakfast were well-received.
Value for Money
7.3
Some reviews felt the pricing was high for the quality received.
Food and Beverage
7.85
Breakfast was frequently praised, though some issues were noted.
Overall Experience
7.82
Most guests enjoyed their stay despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:49

Property Description

Stylish Accommodation in Central London

Hotel Indigo London - 1 Leicester Square, an IHG Hotel Square is a 4-star hotel located in the heart of London's vibrant West End. Rooftop Bar with Breathtaking Views Enjoy stunning views of the city skyline from the rooftop bar, perfect for unwinding after a day of exploring the city. Convenience at Your Fingertips Benefit from a 24-hour front desk, concierge service, and complimentary WiFi throughout the hotel.

Culinary Delights Start your day with a delicious breakfast offering both buffet and à la carte options, and later indulge in drinks at the on-site bar.

Experience the best of London from the comfort of Hotel Indigo London - 1 Leicester Square.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £50 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 64
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Regular
  • Entrance Door Width: 140
  • Entrance Leveled: No
  • Distance From The Elevator To The Accessible Room: 12
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.7
Based on 1728 reviews
Cleanliness: 6.85
Service: 7.82
Location: 8.85
Room Quality: 7.31
Amenities: 7.84
Value for Money: 7.3
Food and Beverage: 7.85
Overall Experience: 7.82
I
Indra • couple • de
9
2026-07-04 • via Nuitee
P
Peter • couple • gb
6
Good apart from that frustration
Pros:

Location and Breakfast was good

Cons:

We booked expecting to be able to use the roof top bar - we were not told on booking that ir was closed to guests on both days we were in the hotel. The staff just shrugged when we raised this - they could not give a care about it. We booked as we like the roof top bar and vies so not being able to use it either day was annoying and we should not have had to pay full price with this major loss of utility.

2026-07-04 • via Nuitee
G
Garcia • solo_traveller • au
1
Pros:

Definitely wasn't worth the money I spent. The sheets were dirty on arrival. The whole room looks
Dirty. When I had a shower it flooded into the bedroom. Called maintenance to fix it, but it still didn't get fixed because the next day the same thing happened. There was a drilling noise and a banging noise. Definitely not, shouldn't have the stars it has !!

Cons:

Great location close to the train and great for walking around

2026-07-04 • via Nuitee
S
Sean • couple • gb
10
2026-07-03 • via Nuitee
T
Tamer • couple • eg
6
2026-07-02 • via Nuitee
G
Grenadiermum • solo_traveller • gb
8
OK but...
Pros:

Lovely room

Cons:

The public areas look tired and the rooftop bar was closed to the guests in the evening due to private functions.

2026-07-01 • via Nuitee
R
Randall • solo_traveller • us
10
Great London stay.
Pros:

Great location. Within walking distance of major attractions.

2026-06-30 • via Nuitee
K
Kathryn • solo_traveller • gb
10
2026-06-30 • via Nuitee
J
Justine • solo_traveller • gb
7
2026-06-30 • via Nuitee
A
Alexandra • couple • gb
7
2026-06-29 • via Nuitee
S
Sukhdev • couple • gb
6
2026-06-29 • via Nuitee
D
David • solo_traveller • gb
4
Expensive and just not that good.
Pros:

Location was good.

Cons:

Tiny room, terrible air conditioning. Night porter not very helpful.

2026-06-28 • via Nuitee
L
Laura • solo_traveller • gb
6
Pros:

Location was great.

Cons:

Staff very rude and unhelpful.

2026-06-23 • via Nuitee
G
Gilberto • family_with_children • es
10
Perfecta !!
Pros:

Ubicación , terraza en la 9na planta y la habitación

2026-06-22 • via Nuitee
L
lockwood • couple • gb
10
2026-06-21 • via Nuitee
R
Rinaldi • couple • gb
10
Pros:

The hotel location is central and very convenient. The views are exceptional especially while having breakfast.

Cons:

Had to pay to have our luggage stored for an hour as we arrived an hour earlier to check in.

2026-06-21 • via Nuitee
M
Martin • solo_traveller • at
3
Pros:

die Aussicht von der Rooftop bar

Cons:

Für das Aufbewahren pro Gepäcksstück 10 Pfund hab ich noch nie erlebt und finde ich dreist. Gleich zum Empfang ein richtig schlechter erster Eindruck.
Auf die beiden Aufzüge wartet man eine Ewigkeit, zudem war dann einer davon über zwei Tage ausser Betrieb.
Die Wände sind extrem hellhörig, wenn die Reinigung im Nebenzimmer über, unter oder nebenan arbeitet hört man es nicht nur extrem laut, es fühlt sich teilweise an wie ein Erdbeben, dass sogar die Wände zittern. (Kein Scherz)
Das Frühstück war nicht besonders, der Kaffee richtig schlecht.
Der überzogene Preis dürfte nur der tollen Rooftopbar geschuldet sein, die Drinks aber auch sauteuer

2026-06-16 • via Nuitee
S
Steven • couple • gb
8
2026-06-16 • via Nuitee
P
Patrick • extended_group • ch
8
2026-06-16 • via Nuitee
L
Lorna • solo_traveller • ae
5
Disappointing.
Pros:

Location

Cons:

Restaurant/Bar closed for private functions both nights I stayed.

2026-06-15 • via Nuitee