InterContinental Hanoi Landmark72 by IHG

Hotels
•
InterContinental Hotels & Resorts
9.4 (282 reviews)
Keangnam Hanoi Landmark Tower, Plot E6, Cau Giay Urban Area , Yen Hoa Ward , Hanoi , VN
+84 24 3698 8888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Stunning panoramic city views / skyline
Highly professional, attentive staff (multiple named employees praised)
Luxurious, spacious rooms with excellent views
Excellent Executive/Club lounge and high-quality breakfast
Tranquil atmosphere and overall memorable experience
Cons:
Pillow softness issue; firm pillow request not fully satisfied
Isolated cleanliness lapse (wet items in closet caused wet slippers)
Occasional overzealous/uneven behaviour from some Club Intercontinental staff

Categories

Cleanliness
8.5
Generally praised for cleanliness and peacefulness, but one guest reported a notable lapse (previous guest's wet items in the closet caused wet slippers), so score is slightly reduced.
Service
9.5
Consistently excellent and professional service noted across reviews; multiple staff (e.g., Mr. Tien, Mr. Lan, Ms. Hang) praised for attentiveness and personalized care.
Location
9.6
Outstanding skyline and city views repeatedly highlighted as a major positive—'million-dollar views' and 'stunning skyline' make location a strong asset.
Room Quality
9.6
Rooms described as spacious, luxurious and comfortable with exceptional views; very positive room-quality sentiment overall.
Amenities
9.6
Executive/Club lounge, afternoon tea, evening cocktails and other facilities were repeatedly praised for quality and service.
Value for Money
9.4
Not explicitly quantified in the reviews; guest sentiment (repeat stays, 'perfect', high service level) implies strong perceived value—assigned target rating.
Food and Beverage
9.4
Breakfast buffet, afternoon tea, cocktails and food quality received high praise; several comments noted excellent and high-quality menus.
Overall Experience
9.6
Multiple guests described their stays as 'perfect', memorable, and stated they will return or recommend the hotel—overall experience is very strong.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious 5-Star Stay in Hanoi

Stunning Amenities: Enjoy the outdoor swimming pool, fitness center, and bar at InterContinental Hanoi Landmark72, an IHG Hotel.

Culinary Delights: Indulge in a variety of cuisines at the on-site restaurant, offering American, Chinese, and British dishes, with special dietary options available.

Relaxation and Convenience: Unwind in the sauna, take advantage of the 24-hour front desk, and explore nearby attractions like My Dinh Stadium and Vietnam Museum of Ethnology.

Experience luxury and comfort at InterContinental Hanoi Landmark72, an IHG Hotel. Book your stay now for an unforgettable experience.

Important information:

For bookings with breakfast, dinner package or Club Lounge access included, benefits apply to a maximum of 2 registered adults sharing the same room.

Additional charges for children from 6 years old apply as per hotel policy.

If only 1 guest is registered at check-in, extra guest/child charges will apply at the public rate.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.4
Based on 282 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.6
Room Quality: 9.6
Amenities: 9.6
Value for Money: 9.4
Food and Beverage: 9.4
Overall Experience: 9.6
K
King Chi • family_with_children • hk
10
2026-10-27 • via Nuitee
G
Gulmira • couple • ru
10
2026-10-23 • via Nuitee
P
potico • solo_traveller • fr
9
Pros:

La propreté ,et l'apaisement

Cons:

C était top vue incroyable sur la ville

2026-10-22 • via Nuitee
R
Raffaele • solo_traveller • ch
10
2026-10-16 • via Nuitee
M
MOHAMMAD • couple • il
10
2026-10-10 • via Nuitee
J
Jimmy • couple • fr
9
2026-09-19 • via Nuitee
Y
YASUNORI • family_with_children • jp
9
2026-08-31 • via Nuitee
M
Mustafa • couple • sa
10
2026-08-29 • via Nuitee
S
Susanto • solo_traveller • au
8
Good stay
Pros:

Nice room and very good breakfast

Cons:

Pillow is too soft, when firm pillow request, the send pillow that slightly better. Still not firm enough

2026-08-18 • via Nuitee
M
Michelle • solo_traveller • us
9
2026-08-17 • via Nuitee
Y
Yongzin • solo_traveller • de
9
2026-08-14 • via Nuitee
R
Rena • family_with_children • jp
8
2026-08-07 • via Nuitee
A
Al Balushi • solo_traveller • om
9
2026-08-05 • via Nuitee
G
Gen • family_with_children • jp
8
超高層空間生活
Pros:

展望台で過ごすような非日常な空間。
人生に1度位は体験しても良いかと思います。
タワーマンションにいつか住みたいと思われる方には、疑似体験が出来て良いかと思います。
モーニングも素晴らしかったです。

Cons:

たまたまだったのでしょうが運悪く、クローゼットの中に前泊者が濡れた物を干していたようで、水が下に落ちてスリッパ等が濡れてました。良いホテルなだけに逆に気分が急に下がりました。

2026-08-04 • via Nuitee
S
Sightseer27063870658 • Couples • Hanoi
10
Kỹ niệm thật đáng nhớ và perfect!
Pros:

We had a perfect stay at InterContinental Hanoi Landmark72. What made it different wasn't just the spacious, luxurious rooms with million-dollar views of Hanoi, but also the professionalism and sophistication of the entire staff. Everything was perfect, from check-in and room service to check-out; everything was thoughtful and quick. IHG members were always prioritized and so attentive that we always felt appreciated and welcomed every time we return.

The Executive Lounge and breakfast, afternoon tea, and evening cocktails were all served meticulously. The atmosphere was tranquil, the menu was high-quality, and the service was always impeccable. The consistency in the operational standards of an international hotel bearing the IHG brand was clearly evident.

Thank you to the entire team, especially Mr. Tien, the Front Desk Manager, who was very friendly, professional, and attentive to guests, and the Club Lounge team for giving us a memorable experience. We will definitely return on our next visit to Hanoi and would be happy to recommend the hotel to our

2026-07-24 • via Tripadvisor
G
globetrottery2023 • Couples • Sydney, New South Wales
10
Another pleasant stay despite some overzealous staff at the Club Intercontinental.
Pros:

This is my favourite hotel in Hanoi and the main reason, I keep returning is that I was very well taken care of by an extremely helpful, professional and very competent FOM, Mr Le Khak Tien. We have met during my previous stays. He was not working those days I was staying but yet, he reached out to me and ensured me that my allergy requests were well taken care of. In addition, he assisted me with my transport to Halong Bay and asked his staff to liaise with my driver to make sure everything would be running smoothly.

When I had a customer service issue with one of the staff at the Club Intercontinental, he offered assistance and instruction on the mobile phone and advised the staff accordingly. I could see that the team had a very high regard and respect for Tien Le.

A very valueable asset for the Intercontinental Hanoi Landmark72 Hotel indeed.

As usual, the other attractions this hotel has for me are the excellent breakfast buffet spread, the sumptious wine and food at the Club Intercontinental, authentic Korean food, and cleanliness in both the private and public areas.

2026-07-24 • via Tripadvisor
N
Navigator46471084735 • Couples • Hanoi
10
Stunning skyline hotel with good service
Pros:

I've visited IC Landmark 72 several times for some special occasions. Many of the staffs have remembered my name already. The service is always extraordinary from a warm greetings, comfortable setup, high-quality food, to a gentle farewell. I would like to specifically mention Mr. Lan and Ms. Hang from the club lounge. They always make me warm and sometimes Unforgettable memory. I'll surely come back next time.

2026-07-19 • via Tripadvisor
C
Cruiser808966 • Friends getaway
10
A Fantastic Second Stay – Exceptional Service at the Club InterContinental!
Pros:

This was my second time staying at the InterContinental Hanoi Landmark72, and the experience was just as wonderful as my first visit!
Even before our arrival, I had been in touch with Do Khuong via email. Do Khuong was incredibly helpful and ensured everything was perfectly arranged for our trip. Upon arrival, our group of four was warmly welcomed at the Executive Lounge by Chi Hong, who provided outstanding hospitality and made us feel right at home.
By combining my IHG Diamond Ambassador status with our room booking, we were able to fully enjoy the Executive Lounge privileges for two days. The service, food, and overall atmosphere in the lounge were absolutely top-notch and added so much value to our stay.
We had an incredibly happy and memorable time in Vietnam, largely thanks to the fantastic team here. I highly recommend this hotel to anyone visiting Hanoi, and we definitely look forward to returning in the future!

2026-07-14 • via Tripadvisor
P
Passenger09437189620 • Business
2
for booking process.
Pros:

I would like to share my feedback regarding my booking experience this morning.

Today, I contacted three different 5-star hotels in Hanoi to make a reservation. Unfortunately, my experience with InterContinental Landmark72 Hanoi was very different from the others.

I was informed that, according to hotel policy, bookings can only be made by email. While I understand that every hotel has its own procedures, the conversation made me feel as if I was dealing with a government office rather than a luxury hotel. As a local resident, I expected a more flexible and customer-friendly approach to communication. Still, I did not feel that the hotel was willing to make the booking process easier for its guests.

I am a frequent guest at your hotel, and I have always recognized both the strengths and areas for improvement. However, this booking experience highlighted a significant difference in service compared with the other hotels I contacted today. In my opinion, this was not the level of service I would expect from a 5-star hotel.

If the team was particularly busy at the time, I can certainly understand that. However, I hope you will review your customer communication process so that loyal guests can enjoy a warmer and more helpful booking experience in the future.

2026-07-08 • via Tripadvisor
V
Voyager64960248561 • Couples
10
Luxury in the sky of Hanoi
Pros:

Just a short word, excellent service.

We are very satisfied with our stay!!!

thanks for the staff at the lounge
Especially “Chau” and “Dilee”They’re providing us the best service that we can think of and make our check out smoothly.

2026-07-07 • via Tripadvisor