Hotel Indigo - Kansas City Downtown by IHG

Hotels
Hotel Indigo
9 (498 reviews)
101 West 11th Street , Kansas City , us

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Good food quality
Cons:
Cleanliness issues
Check-in problems
Inconvenient restaurant hours

Categories

Cleanliness
7.64
The room was not clean, shampoo and gel were missing, and the coffee machine was not cleaned.
Service
9.61
The staff was friendly and accommodating, although there were check-in issues.
Location
9.65
Convenient location close to attractions and venues, as noted in multiple reviews.
Room Quality
9.1
Beautiful property and spacious rooms with modern touches.
Amenities
8.63
Facilities were good, but no self-parking and some issues with the restaurant hours.
Value for Money
9.09
While the price was not cheap, it was reasonable compared to alternatives in the area.
Food and Beverage
8.64
Food was praised for its quality, though service hours were inconvenient.
Overall Experience
9.61
Despite some issues, overall the hotel met expectations and was enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:14

Property Description

Chic Urban Retreat

Luxurious Amenities: Hotel Indigo - Kansas City Downtown offers concierge services, allergy-free rooms, a fitness centre, and free WiFi, ensuring a comfortable stay for all guests.

Delightful Dining: Enjoy a variety of breakfast options every morning, including à la carte, American, and vegetarian choices, setting the perfect tone for a day of exploration in Kansas City.

Convenient Location: Situated near major attractions like Union Station Kansas City and the Sprint Center, this 3-star hotel is the ideal choice for travelers seeking both leisure and business amenities.

Experience the vibrant heart of Kansas City at Hotel Indigo - Kansas City Downtown. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$0 per person per night when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs USD 35 per day.

Location

Guest Reviews

9
Based on 498 reviews
Cleanliness: 7.64
Service: 9.61
Location: 9.65
Room Quality: 9.1
Amenities: 8.63
Value for Money: 9.09
Food and Beverage: 8.64
Overall Experience: 9.61
L
Lisa couple us
10
2026-02-28 via Nuitee
M
Micah family_with_children us
10
2026-02-28 via Nuitee
M
Michelle family_with_children us
10
Hotel was great!
Pros:

Very clean and updated.

Cons:

Nothing

2026-02-26 via Nuitee
M
Marnae couple us
10
Pros:

The property was clean and organized.

Cons:

Nothing

2026-02-09 via Nuitee
S
Staub couple us
10
We will be staying here again, and looking up the other Indigos for travel.
Pros:

The food was great. The server/chef were amazing. Phillip the chef was also our waiter at one point, plus our chef. Craving the grilled zucchini bread! "Green" was great too. Helpful and attentive.
Desk staff were superior.
We didnt use valet but they were always at the door.
It was close to everything we wanted to see.

Cons:

My husband wanted better water pressure.

2025-12-30 via Nuitee
A
april family_with_children us
8
Broncos game
Pros:

This was a very nice hotel and close to everything.

Cons:

The restaurant hours was not convenient for the guest. This was Christmas day and we had to walk to a different hotel and got lunch and drinks since the hotel bar was not open before the football game that evening.

2025-12-28 via Nuitee
D
DeeAnn couple us
10
Outstanding hotel
Pros:

Beautiful property
Extremely clean and everyone are very friendly

Cons:

Nothing

2025-12-19 via Nuitee
M
Marc solo_traveller nl
8
Pros:

Goede locatie, ruime kamer

2025-12-05 via Nuitee
S
Shona solo_traveller us
8
2025-12-04 via Nuitee
N
Nicholas couple us
10
2025-11-26 via Nuitee
couple us
7
2025-11-11 via Nuitee
K
kevin couple gb
8
2025-11-11 via Nuitee
Y
Yolanda family_with_children us
7
2025-11-03 via Nuitee
H
Helena family_with_children us
7
Great location for T-Mobile Center
Pros:

Rooms are spacious and comfortable

Cons:

Valet said it was open at 7am. We left at 8:30 and requested our vehicle. No valet stand and it took 30 min to get my truck.

2025-10-30 via Nuitee
M
Michelle couple us
9
Pros:

The location was convenient. The staff was friendly and helpful.

2025-10-27 via Nuitee
O
Oswaldo solo_traveller de
3
Disappointing
Pros:

Downtown location

Cons:

The room was not clean, shampoo and gel were missing, the coffee machine was not cleaned, etc. The facilities are quite old, the walls in the room are patched rather than painted The hotel does not have parking; a valet parking is offered at the door for 40 USD the night. My king bed room was unilaterally and surprisingly changed to a room with 2 queen beds with no price change - claiming that it was more expensive because it was in a corner. Traveling alone for work this was not appreciated, a lower rate in a smaller room would have been preferred, but was not offered despite requested. In the very close vicinity there are much better choices at a comparable cost.

2025-10-24 via Nuitee
C
CDTrip72 Family Arlington Heights, Illinois
10
Chappel Roan Concert Stay
Pros:

We selected this place because my daughter was attending the Chappel Roan concert and we wanted something within walking distance and while the price was not cheap, it was the most reasonable in the area. It did not start well as check-in as at 4 PM, but we wanted to get in sooner so she could change into her outfit. We drove in from the Chicago area and called around 2 PM saying we were ahead of schedule and asked if a room could be ready by 2:30 and the lady on the phone said yes. We then arrived and went to the counter and mentioned we were the ones that called and the man at the desk said, ‘nobody called’ and ‘are you sure you are at the right location?.’ I then started to doubt myself, but then remembered that the lady asked for our reservation number and confirmed it, and then he said it doesn’t matter, and we could still check-in.

Check-in issues aside, once we got to the room, we loved it from as they renovated a 1930’s train building. The room was spacious and had very modern touches such as an upscale shower. There was a refrigerator in the room but not a microwave. Usually the hallways are an afterthought, but even those were really well done and had nice artwork as well. We did not get a chance to use it, but the fitness center looked above average from a regular hotel, and they did not have a pool. It should be noted that there is no self-parking, and it is valet only, but we did not mind as they came out with the car quickly when we needed it. They also had a restaurant for breakfast and the menu looked fine, but there was nobody there when we left at 10 AM on Sunday, so it was not a good sign considering the hotel was full.

Overall, we loved the hotel itself and if we had to stay in downtown Kansas City again, we would stay here.

2025-10-19 via Tripadvisor
A
Alyssa couple us
8
2025-10-19 via Nuitee
A
Abhishek solo_traveller ae
7
2025-10-16 via Nuitee
P
Pete
8
Pros:

Place was great. Parking is expensive.

2025-10-11 via Nuitee