Hotel Indigo - Kansas City Downtown by IHG

Hotels
•
Hotel Indigo
8.8 (339 reviews)
101 West 11th Street , Kansas City , US
+1 816-283-8000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent central location and near streetcar
Clean, spotless rooms
Comfortable beds and soft sheets
Spacious rooms
Good walkability to dining/entertainment
Valet and nearby parking options
Dog-friendly area
Great breakfast (for many guests)
Cons:
Paid parking is a negative for some guests
EV charging advertised but located in adjoining public garage
Breakfast: slow or expensive for some
Room dryness (low humidity)
Inaccurate room service/menu information / advertised happy hour not honored
Bathroom/shower layout uncomfortable (reported in Spanish review)
No safe in room and unhelpful front desk reported (Spanish review)
Only one elevator working on one visit

Categories

Cleanliness
8.6
Multiple guests describe rooms as spotless, very clean and tidy, though one review flagged cleanliness as an issue.
Service
9.3
Staff repeatedly praised as helpful, friendly and responsive; a few notes of less-helpful front desk service in one review but overall service is a strong point.
Location
9.5
Consistently described as excellent — central, walkable, steps from the streetcar and near dining and entertainment.
Room Quality
9
Rooms described as comfortable, spacious, well equipped, with very soft sheets and comfortable beds; one note about dryness in the room.
Amenities
7.8
Mixed feedback: dog area, valet/parking options and lobby amenities are positives, but EV charging was not as advertised, lobby AC too cold for some, and only one elevator worked on one occasion.
Value for Money
8.2
Some guests felt it was great value ('one of the nicest for the price'), while others noted extra costs (paid parking, $30 breakfast) that lowered perceived value.
Food and Beverage
8.4
Breakfast received high praise from several guests as excellent, though there are isolated complaints about slow, expensive à la carte service and inaccurate restaurant promotions (no real happy hour).
Overall Experience
9.6
Majority of reviews describe a very positive stay and willingness to return; overall sentiment is highly favorable despite a few service/amenity hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Chic Urban Retreat

Luxurious Amenities: Hotel Indigo - Kansas City Downtown offers concierge services, allergy-free rooms, a fitness centre, and free WiFi, ensuring a comfortable stay for all guests.

Delightful Dining: Enjoy a variety of breakfast options every morning, including à la carte, American, and vegetarian choices, setting the perfect tone for a day of exploration in Kansas City.

Convenient Location: Situated near major attractions like Union Station Kansas City and the Sprint Center, this 3-star hotel is the ideal choice for travelers seeking both leisure and business amenities.

Experience the vibrant heart of Kansas City at Hotel Indigo - Kansas City Downtown. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Location

Guest Reviews

8.8
Based on 339 reviews
Cleanliness: 8.6
Service: 9.3
Location: 9.5
Room Quality: 9
Amenities: 7.8
Value for Money: 8.2
Food and Beverage: 8.4
Overall Experience: 9.6
L
Lorrie • couple • us
10
Great staff, beautiful hotel, comfortable rooms
Pros:

This is our favorite place to stay in KC

Cons:

Nothing

2026-10-31 • via Nuitee
C
Christina • solo_traveller • us
10
2026-10-28 • via Nuitee
I
Irene • couple • nl
7
2026-10-25 • via Nuitee
M
Mike • family_with_children • us
10
Pros:

The location was amazing. The guy at the desk gave me excellent advice on things to do.

2026-10-22 • via Nuitee
M
mickael • solo_traveller • pt
8
Pros:

Le standing

Cons:

Le petit déjeuner à la carte très lent et chère

2026-10-19 • via Nuitee
J
Justin (Briar) Gall • family_with_children • us
8
2026-10-18 • via Nuitee
K
Keith • couple • us
10
Would Absolutely Stay There Again
Pros:

The staff service was top notch. They were very responsive to any request.

Cons:

Nothing

2026-09-07 • via Nuitee
R
Richard • couple • do
10
2026-09-07 • via Nuitee
C
Carolyn • couple • us
9
Nice hotel while passing through to New Orleans
Pros:

Room was spotless and very well equipped.
Staff helpful and friendly.
Bed was comfortable and sheets were extremely soft.

Cons:

Room service menu in room was not accurate. Restaurant advertised happy hour but in reality there was no happy hour. Also, hotel advertised EV charging but it was actually in the adjoining public garage.

2026-09-07 • via Nuitee
R
Ross • solo_traveller • us
4
2026-09-07 • via Nuitee
D
Denise • couple • us
9
I recommend the Hotel Indigo in KC. The location was perfect for walking or taking the tram.
Pros:

The front desk staff members were very helpful. Whenever we asked a question, they were friendly and informative.

Cons:

The air conditioning in the lobby was very very cold for us!

2026-09-03 • via Nuitee
M
Mannix • couple • us
9
Excellent accommodations with great breakfast!
Pros:

Great location. Paid parking right next door if you choose not to use valet. Everything about the facility was lovely and clean. The breakfast was really great and worth the extra $30 we paid.

2026-08-28 • via Nuitee
M
Mary • extended_group • us
10
Pros:

One of the nicest hotels we’ve stayed at for the price.

Cons:

Cleanliness

2026-08-26 • via Nuitee
R
Rayshell • couple • us
10
Fantastic in every way with the convenience of kozation, the room, and the food at Dot Boss.
Pros:

Clean, right in the heart of P&L, friendly staff and valet but also near parking garages as well.

Cons:

Nothing

2026-08-24 • via Nuitee
M
Makayla • couple • us
1
2026-08-24 • via Nuitee
K
Kelly • extended_group • us
10
Great hotel and fun city to explore
Pros:

The property is close to lots of dining and entertainment. It is also close to the streetcar which took us to the river market and the country club plaza very easily and quickly. Just a great place to stay for location and the hotel itself.

Cons:

n/a

2026-08-24 • via Nuitee
S
Shonda • solo_traveller • us
10
Pros:

Everything was so nice! The gentleman from behind the desk that checked us in actually walked with us all the way to the district to show us how to get there. It was very kind of him!

2026-08-17 • via Nuitee
V
Victorino • couple • us
10
I stayed the night with my girlfriend and we had an amazing time.
Pros:

Room was very nice and what I wanted.

Cons:

I didn’t like how dry it was in the room and wish I didn’t have to pay for parking.

2026-08-17 • via Nuitee
L
Lazar • solo_traveller • us
10
2026-08-11 • via Nuitee
M
Michael • couple • us
9
Pros:

We loved the general field of the hotel. The lobby was very welcoming. We liked that there was a little section for dogs. Also, our room was very spacious. We loved our whole experience.

2026-08-09 • via Nuitee