Candlewood Suites - Lancaster West by IHG

Hotels
•
Candlewood Suites
8.1 (1039 reviews)
100 South Tree Drive , Lancaster , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Spacious accommodations
Cons:
Dirty or smelly rooms reported
Lack of breakfast
Overpriced for some guests

Categories

Cleanliness
7.85
Several reviews mentioned cleanliness positively, but issues with dirty rooms and lack of towels affected the score.
Service
8.85
The staff were friendly and helpful, though there was a frustrating reservation issue.
Location
8.85
Good location mentioned in multiple reviews, convenient for dining and attractions.
Room Quality
8.35
Rooms were spacious and well-equipped; however, not all rooms met expectations due to cleanliness issues.
Amenities
7.85
Basic amenities mentioned; some lacked essentials like towels and coffee.
Value for Money
7.85
Some reviews felt the hotel was overpriced for the experience and amenities received.
Food and Beverage
6.85
Lack of breakfast service highlighted in multiple reviews; many guests expected more.
Overall Experience
8.35
Overall experience was positive despite some setbacks; many guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 02:22

Property Description

Modern Amenities
Candlewood Suites - Lancaster West offers a range of modern amenities for guests to enjoy, including a fitness centre, indoor pool, and free WiFi. Stay active and refreshed during your stay with these convenient facilities.

Convenient Location
Situated just a short distance from popular attractions such as Central Market and Fulton Theatre, our hotel provides easy access to the best of Lancaster. Explore the city with ease and make the most of your visit with our prime location.

Business and Leisure Facilities
Whether you're traveling for work or leisure, Candlewood Suites - Lancaster West has you covered. Take advantage of our business facilities for any work needs, and then unwind in our shared lounge or explore nearby attractions. Book now for a comfortable and convenient stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.1
Based on 1039 reviews
Cleanliness: 7.85
Service: 8.85
Location: 8.85
Room Quality: 8.35
Amenities: 7.85
Value for Money: 7.85
Food and Beverage: 6.85
Overall Experience: 8.35
E
Erik • solo_traveller • us
10
Pros:

Good price. Very clean. Lots of room.

Cons:

Kept a $40 charge on my account for 1 month after this stay

2026-02-13 • via Nuitee
P
Phil • solo_traveller • us
7
2026-02-12 • via Nuitee
R
Roxann • family_with_children • us
1
Customer service does not follow through. I called day of stay. Told them I paid on booking.com. The other adult was mad
Pros:

It was average accommodations.

Cons:

They doubled charged and still haven’t fixed the problem.

2026-01-29 • via Nuitee
A
Aleksey • family_with_children • us
10
2026-01-24 • via Nuitee
N
Nicole • family_with_children • us
8
Good stay
Pros:

Room was quiet

2026-01-23 • via Nuitee
L
Lourdes • couple • us
9
2026-01-20 • via Nuitee
J
Jody • couple • us
10
Would recommend this place!
Pros:

The staff was friendly. The room was very nice!😊. Liked the little convenience store. What a great an idea for quick food! 😊.

2026-01-20 • via Nuitee
M
Mmbongya • solo_traveller • us
10
2026-01-20 • via Nuitee
L
Lauren • solo_traveller • us
1
Cons:

Room was dirty. Smelled. And still waiting on a refund.

2026-01-19 • via Nuitee
A
Amanda • family_with_children • us
9
The hotel was very nice. We loved our room. Will stay again
Pros:

The comfort and how quiet it was. Also the onsite laundry.

Cons:

The cookies sold at the little store in the lobby were expired. But still sold to us. but when I went to the desk and told them about it. She let my daughter pick out anything she wanted to snack on and told us that she would take a look and get rid of expired items.

2026-01-19 • via Nuitee
D
David • family_with_children • us
4
Not the expectation for an IHG property
Cons:

I had to wait 30 minutes for them to clean the room before I could use it. When I got in, the room smelled like a wet dog and there were no towels, no hairdryer and no TV remote.

2026-01-19 • via Nuitee
D
Daniel • solo_traveller • us
6
2026-01-19 • via Nuitee
H
Haley • couple • us
8
2026-01-19 • via Nuitee
H
Harry • couple • us
8
OK place to spend the night at reasonable cost.
Pros:

Room had everything needed to spend the night or longer.

Cons:

Someone in the floor above was jumping or stomping around until late at night and again early in the morning. we did not notify the desk until we were leaving though.

2026-01-19 • via Nuitee
R
Robin • solo_traveller • us
8
2026-01-19 • via Nuitee
B
Bethany • couple • us
10
2026-01-19 • via Nuitee
M
Michael • couple • us
10
2026-01-19 • via Nuitee
O
Oksana • family_with_children • us
9
2026-01-19 • via Nuitee
K
Karen • couple • us
9
Great place to stay. The staff was great
2026-01-19 • via Nuitee
R
Robyn • family_with_children • us
7
2026-01-19 • via Nuitee