Candlewood Suites - Lancaster West by IHG

Hotels
•
Candlewood Suites
8.1 (1063 reviews)
100 South Tree Drive , Lancaster , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Spacious accommodations
Cons:
Dirty or smelly rooms reported
Lack of breakfast
Overpriced for some guests

Categories

Cleanliness
7.85
Several reviews mentioned cleanliness positively, but issues with dirty rooms and lack of towels affected the score.
Service
8.85
The staff were friendly and helpful, though there was a frustrating reservation issue.
Location
8.85
Good location mentioned in multiple reviews, convenient for dining and attractions.
Room Quality
8.35
Rooms were spacious and well-equipped; however, not all rooms met expectations due to cleanliness issues.
Amenities
7.85
Basic amenities mentioned; some lacked essentials like towels and coffee.
Value for Money
7.85
Some reviews felt the hotel was overpriced for the experience and amenities received.
Food and Beverage
6.85
Lack of breakfast service highlighted in multiple reviews; many guests expected more.
Overall Experience
8.35
Overall experience was positive despite some setbacks; many guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 02:22

Property Description

Modern Amenities
Candlewood Suites - Lancaster West offers a range of modern amenities for guests to enjoy, including a fitness centre, indoor pool, and free WiFi. Stay active and refreshed during your stay with these convenient facilities.

Convenient Location
Situated just a short distance from popular attractions such as Central Market and Fulton Theatre, our hotel provides easy access to the best of Lancaster. Explore the city with ease and make the most of your visit with our prime location.

Business and Leisure Facilities
Whether you're traveling for work or leisure, Candlewood Suites - Lancaster West has you covered. Take advantage of our business facilities for any work needs, and then unwind in our shared lounge or explore nearby attractions. Book now for a comfortable and convenient stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.1
Based on 1063 reviews
Cleanliness: 7.85
Service: 8.85
Location: 8.85
Room Quality: 8.35
Amenities: 7.85
Value for Money: 7.85
Food and Beverage: 6.85
Overall Experience: 8.35
T
Timothy • solo_traveller • us
9
2026-04-11 • via Nuitee
J
Jaritza • solo_traveller • us
10
Pros:

How spacious and clean it is

2026-04-09 • via Nuitee
T
Torrey • couple • us
9
2026-04-04 • via Nuitee
K
Katelyn • couple • us
1
Terrible
Cons:

The manager is not resolving the issue I’ve experienced with the property

2026-04-01 • via Nuitee
L
Lacey • family_with_children • us
5
Clean and friendly facility, but noisy and hard to stay asleep.
Pros:

The hotel was clean, room was big, staff was friendly.

Cons:

Walls are so thin. You can hear everything in the room next to you and above you. I sleep with a white noise machine and I was up all night because I could hear conversations and foot steps even over the white noise.

2026-03-29 • via Nuitee
H
Hannah • couple • us
6
2026-03-27 • via Nuitee
R
rebecca • family_with_children • us
10
Pros:

Lady at front desk was amazing and sweet. She even cleaned up the glass I broke when I offered to but then storms came rolling in.
Bed was comfortable
Great location
Good value

2026-03-25 • via Nuitee
L
Lisa • solo_traveller • us
10
Amazing studio
Pros:

Clean, comfortable, amazing value!

2026-03-24 • via Nuitee
C
Cachet • couple • us
3
The staff was very nice, but overall it was very dirty.
Pros:

The front desk lady was super nice!

Cons:

The toilet had dry pee on it, the wash cloths had stains on them, no toilet paper, bathroom floor was very sticky, and some juice on something was spilled on the night stand from the previous customers.

2026-03-23 • via Nuitee
A
Angelic • family_with_children • us
8
2026-03-20 • via Nuitee
O
Olivia • couple • us
10
2026-03-19 • via Nuitee
E
Elisabel • couple • us
10
2026-03-12 • via Nuitee
E
Elisabel • couple • us
10
2026-03-12 • via Nuitee
W
Wendi • solo_traveller • us
9
Comfortable and very accommodating to my needs
Pros:

It was close to stores

Cons:

The lighting in the room was out dated. No pots or pans in room.

2026-03-10 • via Nuitee
T
Tia • family_with_children • us
8
Pros:

The hotel staff were friendly.

Cons:

I think that’s a website needs to be more descriptive of what the rooms are like. I got a queen bed with a recliner chair, not a pull out couch was not expecting that.

2026-03-09 • via Nuitee
J
Jason • couple • us
5
So so
Pros:

Close to gym

Cons:

Dirty towels left in bathroom, no person at the check in. Check in person that came was dirty

2026-03-02 • via Nuitee
K
Katie • solo_traveller • us
10
2026-03-01 • via Nuitee
D
Diana • family_with_children • us
7
Staff were great but we went thru 3 remotes to find one that worked. The hallways smelled like burnt food and the pool w
Pros:

Staff was great

Cons:

Pool closed, hallways smelled

2026-02-26 • via Nuitee
E
Erik • solo_traveller • us
10
Pros:

Good price. Very clean. Lots of room.

Cons:

Kept a $40 charge on my account for 1 month after this stay

2026-02-13 • via Nuitee
P
Phil • solo_traveller • us
7
2026-02-12 • via Nuitee