Children allowed
Pets allowed

Facilities

24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Television in common areas
Smoke-free property

Review Highlights

Pros:
Location is convenient
Good price for the window view
Cons:
Poor cleanliness
Inadequate service
Lack of amenities
Room quality issues

Categories

Cleanliness
3.6
The cleanliness of the space was noted as poor, with multiple complaints about filthy bathrooms and bed linens.
Service
4.57
Service received low marks due to lack of customer support and issues with staff, particularly in addressing complaints.
Location
8.6
The location was mentioned positively in several reviews, deemed convenient and favorable.
Room Quality
4.56
Room quality received criticism with complaints about small space and inadequate facilities.
Amenities
2.59
Amenities were often mentioned lacking and inappropriate for a hotel, with insufficient furniture and no proper bathroom facilities.
Value for Money
6.55
Value for money felt inadequate based on the services and conditions that did not meet expectations, with some reviews marking it as overpriced.
Food and Beverage
5.6
Food and beverage mention was minimal; thus, rated at a neutral score reflecting average expectations.
Overall Experience
5.57
The overall experience was mixed, with some positive aspects but significant drawbacks leading to dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 10:53

Property Description

Convenient Amenities:
Enjoy wireless internet access and TV in a common area. Indulge in room service during limited hours to enhance your stay.

Featured Amenities:
Benefit from a 24-hour front desk, luggage storage, and laundry facilities for your convenience.

Comfortable Guestrooms:
Feel at home in one of the 28 well-equipped guestrooms with wireless internet access. Each room is furnished with washers/dryers, and housekeeping is provided once per stay.

Experience the best of New York with a stay at 31 Street Broadway Hotel, steps away from 5th Avenue and minutes from iconic landmarks like the Empire State Building. Book now and make your trip unforgettable.

Important information:

  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Smoking

    No smoking

  • Pets

    Pets welcome

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

5.2
Based on 163 reviews
Cleanliness: 3.6
Service: 4.57
Location: 8.6
Room Quality: 4.56
Amenities: 2.59
Value for Money: 6.55
Food and Beverage: 5.6
Overall Experience: 5.57
J
Jacob
10
Pros:

Room was clean, easy access to metro. Breakfast options were nice.

2025-10-12 • via Nuitee
A
Ariel • family
6
Pros:

Great

2025-10-09 • via Nuitee
K
Kelsea
10
Pros:

Here for family not shopping.

2025-10-06 • via Nuitee
C
Charlene
8
Pros:

Good

2025-10-05 • via Nuitee
N
Nate • friends
8
Pros:

Clean livable room near a good part of the city.

2025-10-04 • via Nuitee
A
Adil • family_with_children
2
Pros:

Everything around this facility is great even an homeless is great but the property which goes under the guise of Hotel is not a hotel at all, its scam hostel or collection of multiple receptions operating with zero refund policy and an ego problem of epic proportions. Look the game that I could understand was this facility offers a quick access to beds in new york vicinity alongside to different places and 3 min walk from Empire state building that line is the actual gimmick, look when you in New York you hardly need rides when you have subways and everything around walking distance, the place has 6 Receptions zero value, everyone hustling their own clients or scamming, we were visited by Lord Bugs and When we reported to the host of mine which was not among those 6 receptions in the hostel building, She insulted shouted exact words get use to it and gave credentials of Top Bug contractor of the city took care of the building and you all know the state of new york and bugs go hand in hand. And then very conveniently day later someone went through my stuff and luggage when we were not in the room luckily, how do I know it because I found 2 laundry cards in the room one in the bag and one under the bed. Now you would say you should have report it but to whom apparently all of those receptions downstairs total six mind me and none of it was my host’s And on top of it my 9 month baby got extreme rashes from a bug bites I spent 3000 dollars on this sheet. Wish hd Spent elsewhere

2025-10-04 • via Nuitee
A
Angela • family
10
Pros:

Very New York style. Not big but enough space for our family. Walkable to many locations for a reasonable price.

2025-09-25 • via Nuitee
S
Steven
6
Pros:

Was a decent place

2025-09-24 • via Nuitee
J
Julita
6
Pros:

The windows are not sound proof. So you can hear all the noise outside.

2025-09-19 • via Nuitee
D
Daniel
2
Pros:

Read my reaponse. Terrible and unthoughtful

2025-09-19 • via Nuitee
J
joshua
6
Pros:

Listen the reviews are probably right when they talk about how bad it is here. The staff doesnt really care about you and there is a ridiculously high property tax aswell as daily taxes you can only pay in cash for. That being said if you do everything right and act accordingly (no guests no arguing) youll be just fine. That being said you can probably get a real hotel with a private bathroom for the same price in the same part of town.

2025-09-13 • via Nuitee
J
JORGE A • family
10
Pros:

Pretty good place to go to vacation with my family,
I will reserve again next time

2025-09-11 • via Nuitee
P
Paul • family
8
Pros:

The staff were friendly and the location was great.

2025-08-31 • via Nuitee
T
Tahir • family_with_children
8
Pros:

Overall experience was very good.

2025-08-26 • via Nuitee
W
Wyatt • friends
8
Pros:

This is the second time my friends and I have stayed at this hotel, and both times were perfect especially if you get a room with a private bathroom. The only thing we thought was a little weird was that we had to buy our own toilet paper and garbage bags. It wasn’t a big deal, but for the price we paid, we figured they would at least supply more toilet paper. One roll isn’t enough for four people staying three nights, lol.

2025-08-24 • via Nuitee
N
Nathan Zachary • friends
8
Pros:

Good place really close to the hustle and bustle of downtown. We were able to walk just about everywhere. It was small but clean.

2025-08-11 • via Nuitee
D
Daniel
2
Beware of this place!
Pros:

I have to reserve double because they cancelled my first reservation telling me I arrived after checkin hour, I arrived around 2am because a flight delay and long rows in airport customs, I have to sleep in a bench with my wife and kid because at that hour there wasn´t anybody that can help, finally when I can talk to someone a lady called Eliza told me they have cancelled my 9 day reservation because I arrived past checkin hour, that I have to pay again with no reimbursement, I have to paid again to have a place to stay during my visit to NY, beware of this property, they said the system automatically cancelled the reservation when there wasn´t any electronic registration available at front desk, their "system" is a bunch of envelopes with the names of the guests and physical keys in them. Air condition machines are poor installed so they have gaps with the wall that permit sound to enter the room so loud noise enter, share bathroom is not always clean, showers have no place to put anything (soap, shampoo, towel) it´s very uncomfortable, I wouldn´t recommend this place. The only positive thing I can say about this place is that is very well located.

2025-08-07 • via Nuitee
S
sendy • family_with_children
2
Pros:

Stink towels & blankets and they dont change them after each guest use them . Only good thing is tbe AC works well apart the entire building is STINK ,
Bedding is disgusting , stink pillows, stink towels old & Rageddy

2025-08-03 • via Nuitee
E
Elizabeth • friends
6
Pros:

For the price and location you really can’t beat it. One key was annoying since there were three of us and you needed it to get back in to the room after going to the bathroom

2025-08-01 • via Nuitee
Y
Yi
2
Cheaters
Pros:

The worst hotel I have ever stayed

2025-07-29 • via Nuitee