Shinsaibashi-Higashi Crystal Hotel

Hotels
8 (180 reviews)
Chuo-ku Shimanouchi 2-4-28 , Osaka , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Ironing service
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Close proximity to dotombori
Comfortable rooms
Cons:
Unfriendly front desk staff
Pricing perceived as not matching the experience

Categories

Cleanliness
7.5
Guests mentioned cleanliness as a positive aspect.
Service
6
Mixed reviews on service, some guests complained about unfriendly staff at the front desk.
Location
8
The hotel is conveniently close to dotombori.
Room Quality
7.5
Rooms were comfortable despite some issues with staff friendliness.
Amenities
7
Satisfactory amenities with room for improvement.
Value for Money
6
Mixed reviews on pricing, with some guests feeling the value didn't match the experience.
Food and Beverage
6.5
Breakfast and restaurant services had mixed feedback.
Overall Experience
6.5
Varied experiences, with some guests not recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-25 08:01

Property Description

Prime Location in Osaka
Situated in the heart of Chuo Ward, Shinsaibashi-Higashi Crystal Hotel offers easy access to iconic monuments and temples, making it a perfect choice for travelers seeking convenience and comfort.

Modern Amenities
Experience a comfortable stay in our air-conditioned rooms equipped with free WiFi, ensuring you stay connected throughout your visit. Each room features a private bathroom, a desk, a flat-screen TV, and complimentary toiletries for your convenience.

Multilingual Support
Our 24-hour front desk staff fluent in English, Japanese, Korean, and Chinese are always ready to assist you, ensuring a smooth and pleasant stay for international guests.

Book your stay at Shinsaibashi-Higashi Crystal Hotel for an unforgettable experience in Osaka.

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for ¥2,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 180 reviews
Cleanliness: 7.5
Service: 6
Location: 8
Room Quality: 7.5
Amenities: 7
Value for Money: 6
Food and Beverage: 6.5
Overall Experience: 6.5
O
ootsuki • couple • jp
1
2025-11-06 • via Nuitee
P
Peter • solo traveller • us
9
Superb
2025-05-08 • via Nuitee
H
Hilda • with friends • jp
10
Exceptional
2025-04-24 • via Nuitee
E
Emma • partner
6
Pros:

It was a nice stay, the room is fairly small but perfect for busy days exploring. Close to shopping and tons of food and metro stations. The staff at the counter was very friendly.
The only things we didn't enjoy about our stay was the smell of cigarette smoke in the room, nothing overwhelming but disappointing, and a the bed was pretty hard.

2025-04-15 • via Nuitee
J
Jon • with friends • jp
9
Superb
2025-03-28 • via Nuitee
Y
Yousef • young couple • jp
8
Very good
2025-03-09 • via Nuitee
Y
Yousef • young couple • jp
8
Very good
2025-03-09 • via Nuitee
Y
Yousef • review category business travellers • jp
8
Very good
2025-03-04 • via Nuitee
M
Masato • family with young children • jp
6
Not friendly staff at tbe front desk
Pros:

Close to dotombori

Cons:

It would be nice if the guy at front desk was more friendlier and not being arrogant. I understand he is not friendly at all even though we tried our best to act be on our nicest attitude at all. I don’t recommend this to anybody at all.

2025-01-06 • via Nuitee
S
Sachin • review category business travellers • jp
3
Poor
2025-01-04 • via Nuitee
E
Eriko • family_with_children
2
Pros:

絶対にオススメしませんし、2度と泊まりません。

①荷物をフロントに預けた際に、バックヤードではなく一般客のいる場所に置いたままだった。
勿論、貴重品は入っていないですが、約5時間そのまま、他のお客さんがすぐ側に座っている状況で信じられなかった。
スタッフへ尋ねたところ「ここは防犯カメラがあるから大丈夫」とのこと。
そういう問題ではなく、不特定多数の人が出入りする場所に預かり荷物を置くという感覚が日本のサービスと異なると感じました。

②周辺は治安があまりよくない。

③食堂？で、休憩中のスタッフがSNSを大音量で観ていたりと、国籍による感覚の違いを感じました。

④客室はマンションのようになっており、廊下は非常に寒い、ビジネスホテルのような狭さ

HPを見た限り良かったので親族と泊まりましたが、日本的な感覚のある方には特にオススメしません。

2024-12-28 • via Nuitee
L
Louey • young couple • au
3
I would not stay there again for the price.
Pros:

The only thing that was good was the location. It was within 10minutes walk to Dontonburi.

Cons:

The hotel was very expensive, at $400 AUD. I would be okay with it if it was priced appropriately but it wasn't. I made that assumption because it was relatively expensive, that it would be decent. It was clean, which is the only redeeming feature. The rooms were very small and more like a university dorm than a hotel. We also asked the staff if we could take the towels to the gym, and they would not let us.

2024-11-04 • via Nuitee
Y
Youma • review category business travellers • jp
8
Very good
2024-10-23 • via Nuitee
R
Rob • family with young children • au
8
Very good
2024-10-04 • via Nuitee
F
Frank • with friends • nl
5
Passable
2024-09-23 • via Nuitee
E
Ebuka • solo traveller • us
6
Pleasant
Pros:

Reliable wifi connection and efficient a/c

2024-09-19 • via Nuitee
Y
Ying • group • us
9
Superb
2024-07-02 • via Nuitee
C
CHI KEUNG
10
Pros:

MATTRESS TOO SOFT

2024-06-20 • via Nuitee
M
Michelle • group • ca
7
Good
2024-06-01 • via Nuitee
J
Jeremy • family with young children • jp
6
Pleasant
Pros:

Clean and neat room

Cons:

Lack of amenities. No pajamas in the room
The air conditioning won't adjust wind direction. Maybe other guests hang their clothes on the air conditioning.

2024-05-06 • via Nuitee