Hotel X Toronto, a Destination by Hyatt Hotel

Hotels
Destination by Hyatt
9.2 (797 reviews)
111 Princes' Boulevard , Toronto , ca

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great amenities
Excellent service
Cons:
High prices
Inconsistent room rates

Categories

Cleanliness
8.84
The rooms were clean and exactly as described; however, some guests reported issues with water pressure.
Service
9.81
Service was excellent from check-in to room service, with friendly and professional staff.
Location
9.35
Great location for attending events; proximity to the airport was a bonus.
Room Quality
9.3
The rooms were amazing, big, clean, and well-appointed.
Amenities
9.33
Outstanding amenities including a heated rooftop pool and fantastic restaurant options.
Value for Money
8.29
While generally a great value, some guests felt the cost was high compared to the rates they observed for similar rooms.
Food and Beverage
9.34
Food quality was excellent with generous portions; numerous dining options available.
Overall Experience
9.31
The overall experience was exceptional, making it a perfect place for special occasions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 22:19

Property Description

Luxurious Waterfront Retreat

Exceptional Rooftop Hospitality: Enjoy stunning city skyline views and exceptional service at Hotel X Toronto's rooftop facilities.

Guerlain Spa & Wellness: Indulge in luxury at the Guerlain Spa with unique treatment rooms, beauty boutique, and relaxation lounge overlooking the lake.

Elegant Accommodations & Suites: Experience comfort in elegantly designed guest rooms with premium amenities and enjoy exclusive perks in the suites including daily breakfast and turndown service.

Experience luxury and convenience at Hotel X Toronto. Book now for an unforgettable stay.

Important information:

Please note the hotel's entrance is located at the intersection of Lakeshore Blvd and Newdfoundland road.

The card and cardholder utilized to make this reservation, must be present at check-in along with valid government issued photo ID. An exception will only be made if the guest presents a signed authorization form with valid government issued photo ID from the cardholder, along with a signed copy of the front & back of credit card.

The resort fee includes:
- High-speed WiFi
- 24-hour access to 10XTO gym
- En suite bottled water
- Access to property's film series and screening room (based on availability)
- Business center access
- Year-round, heated rooftop swimming pool

During the summer months (June – September) reservations for the rooftop pool are required for all registered guests. Reservations are available in 2 hour increments from 7am - 11pm and can be made upon check-in. We do our absolute best to ensure everyone has an opportunity to enjoy the pool however popular times may not always be available.

Beginning January 1, 2025, the check-in time at Hotel X Toronto will be adjusted to 4:00 PM EST

The swimming pool will be unavailable for guest use due to annual maintenance from April 9th to April 30th, 2025.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 35 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.2
Based on 797 reviews
Cleanliness: 8.84
Service: 9.81
Location: 9.35
Room Quality: 9.3
Amenities: 9.33
Value for Money: 8.29
Food and Beverage: 9.34
Overall Experience: 9.31
L
LUKA solo_traveller hr
10
2026-07-18 via Nuitee
J
Jeremy solo_traveller ca
8
2026-07-17 via Nuitee
P
Peter couple ca
9
Staff were very accommodating and friendly. Very clean rooms and facilities
Pros:

Very close to everything

Cons:

Pool chairs should have a time limit due to size of area

2026-07-17 via Nuitee
B
Brittany solo_traveller ca
10
2026-07-16 via Nuitee
D
Dadie family_with_children ci
10
2026-07-16 via Nuitee
T
TRACY couple ca
10
Definitely will be back!
Pros:

Very clean, trendy, staff was very friendly

Cons:

No complaints

2026-07-15 via Nuitee
B
Bonnie solo_traveller us
10
Beautiful Hotel
Pros:

Close to concert venue.

2026-07-15 via Nuitee
T
Thanawala family_with_children us
10
2026-07-14 via Nuitee
T
Thanawala family_with_children us
10
2026-07-14 via Nuitee
C
Catherine solo_traveller ca
8
Excellent hotel
Pros:

Excellent location clean comfortable spacious friendly staff

Cons:

High price but only hotel in that location and took 1.5 hours to leave location due to event traffic

2026-07-14 via Nuitee
M
MASAMI couple jp
10
Pros:

今回FIFAワールドカップの観戦で利用しました。
到着が早朝でしたが事前に連絡したところ、アーリーチェックインの対応もして頂けました。
スタジアムからも徒歩圏内でお部屋も清潔で快適でした。

Cons:

併設のレストラン(バー)のクローズが早いので利用できませんでした。
残念

2026-07-13 via Nuitee
T
Tara solo_traveller ca
10
2026-07-12 via Nuitee
T
Theresa family_with_children us
10
2026-07-11 via Nuitee
P
Patrina solo_traveller us
2
2026-07-11 via Nuitee
S
Sharrie solo_traveller ca
9
2026-07-11 via Nuitee
B
barry family_with_children ch
9
A superb fulfilled value for money stay in a great hotel
Pros:

A superb busy luxury hotel with great facilities and eating options

Cons:

Busy but expect that from such a great hotel ,

2026-07-11 via Nuitee
S
Stephan extended_group de
9
2026-07-10 via Nuitee
F
FELICIA couple ca
10
Thank you!
Pros:

Excellent staff, food, facilities.

Cons:

Everything was perfect!

2026-07-09 via Nuitee
K
Katy solo_traveller ca
7
Definitely not the best choice for families with children
Pros:

Beautiful hotel with very attentive staff, clean and comfortable rooms

Cons:

The hotel's pool policy is so restrictive and completely limits what you can do as a family especially if you're only staying one night. I think most people would agree that a pool is a huge draw for families at any hotel but unfortunately Hotel X has a policy of limiting people at the pool to 50 at a time, in two hour blocks that you must reserve once you're checked in. I booked two rooms for myself, my husband and son, two sisters and their teenage daughters as the hotel was so close to the Ampitheatre where my niece was attending a concert. We were so excited to have a fun swim as a family but of course by the time we arrived at 4pm to check in, we found out that only some of our party would be able to swim and the rest were wait listed. When we got to the pool, only about 15 people were swimming and most we're just sitting around the pool ordering drinks but these count towards the total. I understand that they want to ensure everyone has an opportunity to use what is actually quite a small pool for such a nice hotel but the lack of flexibility and limits on when you can swim, how many can swim and the need to arrive precisely on time or else risk forfeiting your one chance to swim does not work for families with children.

My son was also super disappointed to learn that the children's play area which sounded amazing and full of great things for children was inexplicably closed every weekday currently. Not sure why they would do this right as summer is kicking off and kids are home from school and wanting to enjoy a space for themselves.

Overall, a beautiful hotel but definitely not a great choice for families, especially for the price. They are clearly catering to couples or singles who just want luxury dining/spa/valet parking etc but I was really disappointed at the value for my money and would not return unless maybe with my husband solo or with friends.

2026-07-09 via Nuitee
G
Gillian solo_traveller ca
9
2026-07-09 via Nuitee