Paid
Children allowed

Facilities

Free WiFi
Air conditioning
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Airport shuttle
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location by old town and waterfront
Very helpful and attentive staff
Excellent breakfasts and coffee
Rooms with great views / suite upgrades
Clean and comfortable rooms
Cons:
High price / value concerns (including expensive parking)
Parking logistics/restricted garage access and need to prebook
Occasional noise from nearby bars on weekends
Some room issues: very hard bed, attic rooms not suitable for tall guests, occasional AC/windows problems

Categories

Cleanliness
9.2
Multiple reviews call rooms 'clean' and 'comfortable' and soundproofing praised; overall cleanliness is consistently positive.
Service
9.6
Staff repeatedly described as very helpful, outstanding customer service and clear communication; frequent praise for helpfulness and upgrades.
Location
9.8
Near the old town, waterfront and beach; location repeatedly called 'perfect' or 'fabulous' and is the standout feature.
Room Quality
8.8
Many guests enjoyed spacious suites and comfortable rooms, but some noted a very hard bed, attic room limitations for tall people, and mixed room sizes.
Amenities
8.5
Good in-room amenities noted, strong breakfast service, but recurring issues with parking logistics, occasional AC/windows problems and restricted garage access.
Value for Money
7.6
Several guests mentioned the hotel (and parking) being expensive; value is weighed down by high parking fees and overall price level.
Food and Beverage
9.3
Breakfasts described as excellent and varied with great coffee; F&B receives consistently high praise.
Overall Experience
9.2
Overall sentiment is very positive—excellent location, strong service and great breakfasts—tempered slightly by parking/access and occasional room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Opened in spring 2017, SANSEbay Hotel sits at the edge of San Sebastián's old town next to the port, with views of La Concha Bay, close to the beach and at the gateway to Monte Urgull. It offers 29 rooms and several apartments, all with Smart TV, free high-speed WiFi, private bathroom, minibar and safe.

Important information:

When booking [4] rooms or more, different policies and additional supplements may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. A cot for children up to 1 years is free of charge.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    Valet parking is available.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

9
Based on 2713 reviews
Cleanliness: 9.2
Service: 9.6
Location: 9.8
Room Quality: 8.8
Amenities: 8.5
Value for Money: 7.6
Food and Beverage: 9.3
Overall Experience: 9.2
D
DEMETRIS • couple • cy
10
Absolutely amazing!
2026-11-07 • via Nuitee
G
gabriela • extended_group • us
10
2026-11-07 • via Nuitee
L
Lonely Wolf 58 • couple • es
10
Confortable
Pros:

Para estar en el centro esta muy bien aislado y a los vecinos no se los escucha. Las instalaciones son todas nuevas y funcionales. Tiene parking aunque para mi opinión es un poco caro.

Cons:

Para decir algo, faltan unos ganchos en el baño para colgar las toallas.

2026-11-06 • via Nuitee
P
patrice • couple • fr
8
Parfait
Pros:

Emplacement , qualité des équipements, vue magnifique, au cœur de la parte vieja !!

Cons:

Rien

2026-11-06 • via Nuitee
V
vincent • couple • fr
8
Pros:

Emplacement très bien . Dommage que le petit déjeuner ne soit pas sous la forme de buffet .

2026-11-06 • via Nuitee
M
Mayumi • family_with_children • jp
10
2026-11-06 • via Nuitee
A
Alvaro • couple • es
10
Pros:

Eran todo pros ,las chicas y el chico ,la habitación muy bien también.

2026-11-05 • via Nuitee
J
John • couple • us
9
Enjoyed the apartment with the extra room
Pros:

Great location in old town

Cons:

Breakfast buffet option would be nice

2026-11-05 • via Nuitee
S
Sarah • couple • ie
9
Pros:

Great location lovely hotel and friendly staff

Cons:

The AC in our room was a bit loud but I think something was broken. The bathroom light shined into the main room at night but it was not too bad but had seen others comment about this

2026-11-04 • via Nuitee
M
Mireia • couple • es
10
Pros:

Fantástico, nos encantó la ubicación, la habitación preciosa con vista a la Concha, y el trato de todo el personal, nos recomendaron sitios para ir a comer o cenar y acertaron de pleno, por supuesto que cuando volvamos a San Sebastián volveremos a alojarnos en el hotel Sanseby

2026-11-04 • via Nuitee
M
Mark • couple • gb
10
Super
Pros:

Great decor, very helpful friendly staff speaking good English. Excellent location. Al la carte breakfast a really good idea.

2026-11-03 • via Nuitee
C
craig • couple • gb
10
Excellent
Pros:

Great location for old town great staff and good breakfast

Cons:

Nothing

2026-11-02 • via Nuitee
S
Smith • extended_group • gb
9
Fantastic-
Pros:

Location was excellent, friendly, efficient staff - lovely breakfast

2026-11-02 • via Nuitee
M
Michelle • couple • ca
10
Gorgeous views and perfect location. Would absolutely stay here again.
Pros:

Modern. Excellent location. Beautiful view. Friendly and helpful staff. Upgraded us for free without asking. Clean. Great wifi.

Cons:

Nothing

2026-11-02 • via Nuitee
L
Leonie • couple • gb
9
2026-11-01 • via Nuitee
F
F • couple • gb
7
A lovely hotel in a great location and the staff were very helpful.
Cons:

The bed was too hard and the room setting for the temperature too cold

2026-10-31 • via Nuitee
S
sarah • couple • gb
10
Brilliantly located hotel
Pros:

Brilliant location. Underground car parking that needs prebooking. Very clear instructions to find hotel as is quite tricky through old town, even a YouTube video. Helpful staff with good communication. Comfortable hotel and wouldn’t hesitate to recommend

Cons:

Nothing

2026-10-31 • via Nuitee
D
Daniel • family_with_children • gb
10
2026-10-30 • via Nuitee
P
Paula • couple • au
10
Fabulous Small Hotel on the Edge of Old Town
Pros:

Fabulous boutique hotel on the edge of the old town. Upgrade on arrival. Much appreciated. Fabulous suite -spacious, comfortable and terrific bed. Great bathroom. Outstanding customer service

2026-10-30 • via Nuitee
W
William Aymerich • couple • qa
10
2026-10-29 • via Nuitee