Rila Hotel Borovets

Always wanted to stay here and booked a slope view room. The hotel is in a great location but it was very noisy on a night, up until 11pm with noise from bars, loud music and I think noise from the hotel. This was probably accentuated for us as the room was so hot we had to open the balcony door to try and cool down as there is no air conditioning.

2 bottles of water in arrival, not replenished daily.

Shower a bit grubby and mini bat fridge was like an oven, in fairness they replaced this immediately.

Staff at reception were not very welcoming upon arrival but after that future encounters with staff were pleasant.

We were bed and breakfast, choices at the buffet were vast and good quality.

It’s a nice hotel, spa and sauna etc was nice at the end of the day, but not sure I’d go back, purely for the noise and hot rooms.

The "Rila" Hotel offers impeccable service and wonderful facilities for children to play and have fun. The rooms are elegantly furnished. They have everything you could need. The food is varied, delicious, and beautifully presented. The live music at the "Champions" bar is an experience. I wholeheartedly recommend this hotel for a ski vacation, with or without children.

Had a wonderful stay at Rila Borovets and were genuinely impressed with the overall experience.
From the start, the pre-stay communication was extremely helpful, and the front desk team were excellent throughout the visit. A special mention must go to Ekaterina Dimitrova, who was a big reason we connected with the hotel in the first place. She is a fantastic ambassador for the property — welcoming, professional and clearly passionate about the hotel.
The spa was a real highlight. The pool area is beautiful and relaxing, and the spa treatments were exceptional — a perfect way to unwind after a day on the slopes.
Our room had a great view looking out over the ski slopes, which made mornings and evenings particularly special. The food was also very good, especially considering the price point — a solid standard with plenty of choice.
Above all, what stood out was the value for money. Compared with many other ski destinations, the cost of the trip was almost incomparable, while still delivering a really enjoyable and comfortable ski holiday.
We would happily return and would definitely recommend the hotel to anyone looking for a great ski experience with excellent value and a lovely spa.

Location: perfect
Rooms: well equipped
Value: good value
Cleanliness: clean and well kept
Noise: if your room is facing the bars could be a bit noisy at night but nothing irritating
Service: friendly & helpful

We stayed here as a family of 3 (child age 6) for our first ski holiday.
I think the hotel is the best in Borovets, we got everything we needed from it. Good breakfast - lots of choice! Nice clean hotel; lots for kids- especially kids club and the kindergarten ski school.
We had a Mountain View room- which was beautiful but it is very noisy at night (not the hotel’s fault but FYI for kids who struggle to sleep!)
We used Boro sport for ski school and kindergarten, all was great. It’s a little confusing what tickets tickets you need for what so allow extra time on the first morning.

Didn’t eat at the hotel aside from breakfast but was good, lots of choice. Attentive staff.

Pool was a little cold. Kids pool was good.

I would recommend for trying a ski trip!

Superb location for skiing although village is a bit shabby… ignore that and stay in the hotel… there's enough to keep you entertained.
Hotel has a relaxed vibe and is kid friendly. The whole place was clean and well maintained. I found the food really good - buffet style breakfast and dinner. Choice was great for the price and quality was good - some will no doubt be critical but I reckon some people has unreal expectations of what is an affordable family hotel.
Our room was on the 8th floor facing the slopes - epic view and well appointed. Beds were comfy and corridors quiet at night. Being central to the village means that there was some outside noise from the bars but it was nice to see a bit of life going on.
I will be coming back.
Highly recommend as a short 4 night ski break - easy transfer from Sofia.

The hotel has a great location and nice rooms in terms of size and comfort, but that’s its main and only advantage…. The most disappointing thing is the FOOD! Very, very low quality, very scarce variety and very bad presented buffet. Not only it is worse than 3 star hotel, but it is completely unacceptable for the price and even worse- it has been improved and been paid attention to in the last 6-7 years since our last visit. The extra charge restaurant has a very limited and particular menu as well. The spa is also awful - cold pool that stinks of chemicals and children pool too crowded and risky to enter. The hotel itself feel like a busy terminal on a huge airport and there i nowhere to sit at the bar. Everyone can enter and exit and has been in this regard. It is a shame and you should really work on those two aspects!

We recently stayed at Hotel Rila for a few days on a couples ski trip and had a really great experience overall.

The location is ideal – right in the heart of Borovets, just steps from the lifts – which made getting out on the mountain each morning incredibly easy. One of the best features for us was how well everything is joined up. The ski equipment rental process was easy and efficient, all connected within the hotel, so there was no need to trek around in ski boots carrying gear.

Our room was warm, and very comfortable, with plenty of space to properly relax after a full day on the slopes. All nice and clean.

The food in the restaurant was another highlight. There was a great variety at breakfast with plenty of hearty options after skiing all day. Everything felt fresh and well-prepared, and the atmosphere was relaxed but lively.

We’d also recommend making time for the spa facilities – we used the pool and hitting, perfect for soothing tired legs.

Overall, it was a fantastic base for a ski getaway and we wouldn’t hesitate to return. Would highly recommend for couples looking for a convenient and comfortable stay in Borovets!

Our second year at this hotel, have been skiing for 40 years & can honestly says the Rila ticks every box. The location is unbeatable as can ski to the front door. Rooms are more than comfortable & every facility you could think of is available. Special thanks to Shishman for being an absolute gentleman & organising a later checkout for us, he went the extra mile. We will definitely be back with a much bigger group next year. Ps we did half board & the food was great 👏🏻👏🏻👏🏻

Amazing hotel, we loved every minute

We went twice and the food was quality was mixed. The service was poor both times. First time we had to ask for our order to be taken and the waitress came and food arrived quickly. Second time we went we had to ask twice and waited 30 minutes before our order was taken and nearly an hour after we sat down until fod was served.
The quality food was average overall. Hot chocolate was nice. Burger was OK. Fries and cheesy chips were weird. They tatsed sweet, almost as if they had sugar on them.
Chicken soup was very nice and hearty. A clear broth with veg, noodles and chicken.
Bean soup was really hearty. It was a traditional recipient with spearmint (I think) which took some getting used to but wasn't overpowering.
The local bread (purlenka) was a bit like a flat bread, pretty tasty.
Pepporoni pizza was really good.
Pancakes were approved of by my daughter.
Prices were reasonable for a mountain restaurant.

An exceptional view of the ski slopes from the room, helpful and professional staff, rich breakfast and dinner selection including hight quality healthy options!
The terrace bar provides a wonderful atmosphere with very pleasant music and a truly breathtaking panoramic view!
The location is ideal for skiing, close to the ski lifts and tows. I’d highly recommend it for a birthday celebration and a memorable family vacation!

It's really great hotel. The rooms are spacious, comfortable, cleaned on daily basis, and modern furnished. It's generally quite in the rooms, but if you are having a room with a slope view, it might be a little noisy, but nothing to worry about. It's because of all the people on the slopes and ski lifts.
The service in the lobby bar, the terrace bar and the restaurant is excellent. The staff was friendly and always ready to help, especially Grigori. Also, there was great choice of food for breakfast and dinner. It was fresh, delicious and very tasty. Diary and non-diary products, vegan, fish and also every kind of meat.
The hotel has one of the best spa spots. Big and clean pool, two jacuzzi, kids pool, saunas (Turkish, steam, aroma...), relax zone, massage, etc.
And what is really important is that there's amusement for kids and they are having great fun.
The hotel is on a premium location in Borovets. It's right in front of the ski slopes and ski lifts, which is of great importance for skiers :) What it really matters for them also, is the ski depot in the hotel, where you can rent ski equipment and ski lift passes. The staff in the depot is always helpful, polite and positive :) except one young lady, with brownish hair at the sell desk who is rude, impolite and acts like she doesn't understand what you need.
The view from the hotel is spectacular.

My husband, son and I just spent a week skiing at the Rila Hotel in Borovets and we had a wonderful time. We visited with 4 other families so it was the perfect spot for a big group with plenty of activities on the doorstep (skiing, sledding, pool and spa) for the whole family. Given it was half term it was incredibly busy however we were able to get ski equipment and lessons through the hotel and everything was within the hotel which made it super convenient. There was plenty of space in the restaurants for the big group to meet for dinner and drinks however space by the pool and bar downstairs was often limited (unless you got in early). There are plenty of nearby restaurants and bars to offer an quieter and less busy alternative to the hotel if you wanted a change. Overall a lovely experience for our second time skiing as a family and I would definitely recommend.

Great hotel, friendly staff, amazing food and facilities

Rooms was clean, breakfast was amazing, hotel view was excellent! We will come back soon!!!

Currently staying at Hotel Rila in borovets. It’s perfect for skiers of all abilities, especially children and beginners as the resort is directly out the front of the hotel, really easy to access slopes. There is also a sledging hill just a couple of minutes walk. The half board food options for breakfast and dinner are really varied, drinks are reasonably priced too. For children there is a kids club, arts and crafts room, soft play and the kids part of the pool is a lovely temperature. The bar in the lobby is a great place to have a drink in the evening. There is a terrace bar which looks fun for a more lively experience (we have children so different vibe for us)

They have a room to store your ski gear which is very efficient and handy.

The whole area the hotel is in has everything you could need, ski hire, ski schools, shops, bars, restaurants and cafes.

If you’re after a resort with everything on your doorstep for an easy stress free trip the Hotel Rila is the place to book!

A really comfortable and clean hotel with everything you need. Especially good for our party who had children aged 6-15. The games room and swimming pool both really handy to keep them occupied when we came off the slopes. We were B&B only. The breakfast was great, huge choice and very well run, despite being very busy on the half term week. The room was clean and comfortable. The bar area could be improved with more seating for busy times but otherwise really nice. Drinks were reasonably priced too. I’d definitely stay again. If you’re looking for a personal hotel this isn’t for you as it is huge but I would highly recommend. Thank you

Our stay at Hotel Rila in Borovets was ultimately a let-down.

There are a few positives worth mentioning: the hotel is well maintained, the rooms are generously sized, and the ski-in, ski-out access is convenient. However, beyond that, the experience fell short. Staff in the restaurants and boot room were repeatedly unfriendly and at times outright rude, which put a real dampener on the holiday.

Noise was another major issue. Music from nearby bars continued long after 11pm each night, making it very hard to sleep. We also experienced several power outages during our visit — something you simply wouldn’t expect from a hotel of this scale and standing.

To add to the frustration, Crystal Ski Holidays tried to charge roughly €30 per person to take us to the airport five hours early via Sofia under the guise of a “trip,” which felt unnecessary and unreasonable.

The ski slopes themselves were extremely busy, with mostly blue and green runs that became overcrowded and congested.

All in all, we wouldn’t choose to stay here again, nor would we recommend Hotel Rila or Crystal Ski Holidays.

We have been coming to Hotel Rila for a couple of years and our impression has always been extremely positive. The staff is friendly and welcoming. The food is excellent and has never disappointed. The quality of the service is great. We appreciate the hotel and we will be coming back soon. The slopes are less compared to big alpine ski resorts, however offers more luxury conditions for families, including large swimming pool, sauna, spa, games etc… The only recommendation to the management is to try to attract higher class tourists and to control the age limit of the kids who enter the jacuzzi ;-)