Andaz Singapore, By Hyatt

Hotels
Andaz
9 (1313 reviews)
5 Fraser Street , Singapore , sg

Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Comfortable room
Cons:
Front desk manager's service
High value perception

Categories

Cleanliness
8.25
The glass panels at the Infinity pool were stained and obscured the view.
Service
8.75
Most staff were friendly, although the front desk manager was not as pleasant.
Location
9.75
Great location with easy access to attractions, restaurants, and MRT.
Room Quality
9.25
Spacious rooms with comfortable beds and good amenities.
Amenities
9.25
Great amenities including an outdoor pool and complimentary snacks.
Value for Money
8.25
Standard rate feels disproportionately high for the value offered.
Food and Beverage
9.25
Very satisfied with dining experience, especially the dim sum lunch.
Overall Experience
9.25
Overall pleasant stay, would return for another visit.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:33

Property Description

Luxurious Accommodations and Convenient Location

Nestled between Kampong Glam and Bugis, Andaz Singapore offers a unique stay with locally-inspired designs and breathtaking city views. The hotel's prime location near Bugis MRT Station and Bugis Junction makes exploring Singapore a breeze.

Unparalleled Dining Experience

Indulge in a culinary journey at Andaz Singapore with a variety of dining options to choose from. Whether it's savoring Singapore street food at Alley on 25, enjoying premium cuts at 665°F steakhouse, or relishing refined Cantonese cuisine at 5 ON 25, there's something to satisfy every palate.

Rooftop Bar with Stunning Views

Unwind at the rooftop bar, Mr. Stork, and sip on your favorite drink while marveling at panoramic views of downtown Singapore. The perfect spot to relax and soak in the vibrant cityscape.

Experience luxury and convenience at Andaz Singapore – book your stay now for an unforgettable getaway.

Important information:

Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. If you are making payment using another cardholder's credit card, kindly contact the property directly using details from the Booking Confirmation. Please note that hotel may contact the cardholder for verification purposes.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for S$ 0 per person per night when using an available cot.
    Children up to and including 12 years old stay for S$ 0 per person per stay when using an existing bed.
    People no matter the age stay for S$ 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs SGD 2.57 per hour.

Location

Guest Reviews

9
Based on 1313 reviews
Cleanliness: 8.25
Service: 8.75
Location: 9.75
Room Quality: 9.25
Amenities: 9.25
Value for Money: 8.25
Food and Beverage: 9.25
Overall Experience: 9.25
L
Larry couple au
10
Upmarket value for money hotel
Pros:

Modern, great pool, fantastic location

2026-06-20 via Nuitee
G
gkos28 Solo travel
10
Very nice hotel- great rooms, good location
Pros:

This is a great hotel. Good restaurants in house. Rooms very clean with nice views. Rooftop bar recommended.

2026-06-19 via Tripadvisor
J
jerileenl NONE
10
Better than expected stay!
Pros:

Well maintained room and bigger room than expected. Service staff are professional. Sunroom is a good place to relax and have some tea/snacks.

2026-06-18 via Tripadvisor
C
Coastal53136750666 NONE
6
Pleasant Stay with Room for Improvement
Pros:

Overall, we had a pleasant stay, but there were a few issues that affected our experience. We hope to have an even better stay in the future.

2026-06-17 via Tripadvisor
C
collettel2015 NONE Sydney, New South Wales
10
Perfect Family Stay
Pros:

We had a truly wonderful stay at Andaz Singapore. The staff and service were exceptional, the buffet breakfast was the best we have had to date and the location was super easy and convenient. We have a young daughter and it was perfect for her too!

2026-06-15 via Tripadvisor
9
985adriannem Family
10
Awesome
Pros:

had a lovely experience thanks for taking care of us to the lovely female receptionist

2026-06-08 via Tripadvisor
G
Gaudenz solo_traveller ch
10
Pros:

Perfekte Lage, direkt an die MRT Station Bugs angebunden. Aussergewöhnlich grosses Zimmer mit Ausblick auf die Stadt. Alles perfekt. Pool auf dem 25. Stockwerk mir einet stupenden Aussicht auf die eindrückliche Skyline. Gerne wieder.

Cons:

Gar nichts.

2026-06-08 via Nuitee
C
Constandina solo_traveller au
10
Really enjoyed the comfort and facilities in the hotel. Location was excellent, with train easily accessed from the hote
Pros:

Comfortable and clean room and facilities were excellent.
All the staff were friendly, helpful and went out of their way to assist with any issues or questions.

Cons:

Not much. Everything and everyone were excellent.

2026-06-07 via Nuitee
K
karnookroodb Business
10
Undeniable location
Pros:

Great experience for the official business. Only few steps from elevator to access metro bugis station At B3. Surrounded by tourist attractions.

2026-06-05 via Tripadvisor
S
Supun couple au
10
2026-06-03 via Nuitee
F
Fe solo_traveller us
9
2026-06-03 via Nuitee
R
Ryuichiro solo_traveller jp
9
2026-06-02 via Nuitee
I
ITravel4Business_12 Business Honolulu, Oahu, Hawaii
2
Beware Andaz Singapore if you’re a Hyatt member
Pros:

Be careful if you’re a World of Hyatt member and expect Hyatt standards.
This hotel shouldn’t be participating in the Hyatt program.
Does not recognize globalist.

2026-06-01 via Tripadvisor
S
smartcat88 Business Bad Zurzach, Canton of Aargau
10
9/10 a modern hotel
Pros:

Location is super convenient, close to Bugis and metro. Lots of food and shopping options in walking distance. Hotel room is very modern designed and convenient. Spacious bathroom & luggage area. Swimming pool has a good view, though you have to walk pass the lobby & restaurant which is a bit inconvenient. Also finding ground entrance can be tricky as you have to go through a side door then finding the escalate. All in all, 9 out of 10, a good place to stay.

2026-06-01 via Tripadvisor
E
Eddy couple pf
10
Amazing first Time in Singapore
Pros:

Le staff, la vue, la chambre, le petit déjeuner, brunch,

Cons:

Un peu cher

2026-05-31 via Nuitee
M
M9225FIjane NONE Bury St. Edmunds, Suffolk, East Anglia, England
10
Lovely hotel in prime location .
Pros:

Stayed at the Andaz Hotel on our way home from Australia .
Very nice Hotel ,really enjoyed the pool area plenty of beds to sit around and enjoy the view.
Staff all very helpful. We had breakfast which was very nice and lots of choices. We also spent a few evenings at Mr Storks located on the top floor of the hotel, Lovely pizzas and cocktails while sitting over looking the beautiful marina bay, staff at Mr Storks were all very friendly Thankyou to Mike who looked after us on our last evening. Would definitely recommend and hope to return one day.

2026-05-27 via Tripadvisor
S
Stephen solo_traveller gb
9
Great location, comfortable stay
Pros:

Centrally located - great views, comfortable, large rooms

Cons:

Double lift. Ground to 25th floor for reception and a further lift to guest floors

2026-05-25 via Nuitee
N
Navigator13576538729 NONE
10
A Wonderful Staycation for Families with Elderly Loved Ones
Pros:

Andaz Hotel is a remarkable hotel with both excellent location and outstanding concierge services.

The hotel is part of the DUO complex which is directly connected to the Bugis MRT and the shopping malls. It is within walking distance to heartland places like the Albert Centre Food Centre and famous Kwan Im Temple.
Prior to check-in, I made several requests including booking of a table for my mum's 86 birthday dinner at "5 On 25" upscale Chinese restaurant within the hotel and availability of wheelchair. The staff was able to extend their help and offered alternative solutions when their resources could not meet my requests.

I would strongly recommend this hotel for families with elderly folks.

2026-05-24 via Tripadvisor
M
milesmachinemann Solo travel Los Angeles, California
10
First Time In Singapore but Not the Last
Pros:

My stay at Andaz Singapore was exceptional from start to finish. The hotel strikes the perfect balance between modern luxury and comfort. The room was spotless every single day. Everything felt brand new, thoughtfully designed, and incredibly well maintained.

The room itself was beautiful and modern with an amazing layout, floor-to-ceiling windows, and a very relaxing atmosphere after long, humid days exploring Singapore. The location of the Andaz is spectacular as well, with Haji Lane just a short walk away and the Bugis MRT station directly beneath the hotel, making it incredibly easy to explore the city.

Breakfast every morning was outstanding. The variety, freshness, and overall quality of the food were incredible. My personal favorites were the Eggs Benedict and the kaya toast. Whether you wanted local Singaporean dishes, fresh fruit, pastries, eggs, or international options, everything was prepared at a very high level.

The staff were professional, welcoming, and attentive throughout the entire stay and made the experience even better. I especially appreciated that the hotel accommodated a late 3 PM checkout for me since my Singapore Airlines flight out of Changi was not departing until 8:45 PM. That extra flexibility made my final day in Singapore far more comfortable and stress-free.

I would absolutely stay here again and highly recommend Andaz Singapore to anyone visiting the city.

2026-05-24 via Tripadvisor
V
Vicky solo_traveller sg
10
Andaz - unpretentious luxury. Service oriented. Gd location, curated details on design n experience
Pros:

Every single thing. The curated details. The mini bar, the chocolates, the tote bag for pool use, the rambutans as welcome fruit platter. The to die for views. The byredo toiletries are amazing, I smell divine after a shower. Sound proofing is good, the staff were service oriented and proactive. The housekeeping ladies were very helpful and generous. The 1st floor lobby staff were very quick to address anyone who needs help. The 2 staff opening doors and helping with luggages were very friendly and eager to help.

Love the vibrant and refreshing staff uniforms. Breakfast was quaint but everything was done well, laksa is one of the best I had at hotel buffets. Latte was so tasty, we both had to have 2 cups each.

Bathtub was deep and great for a soak. Showers are strong. Location is SUPERB. Train station nearby, tan quee lan food street is nearby. Bugis is a great place to stay with city vibes mixed with heritage. Highly recommend for tourist.

Pillows and firmness of bed is 5stars. Bedroom slippers are really plush. I had the most rested and comfortable birthday staycay ever. Thank you Andaz.

Cons:

Our Bathtub was hard to drain. Wished the bed was bigger. And the room could smell better upon entering, was alittle musky but we sprayed some perfume n it was better.

2026-05-24 via Nuitee